Payed for premium but won't work

[Dan_parker1987]

Hi I have just brought the premium version but is not working ive logged out and logged back in and felted the app and reinstalled it and still nothing.any help would be great.

[Taylor]

Hi, and welcome to the community!

Please note it can take some time for a premium subscription to activate across all devices.

1) Have you checked your Subscriptions page to make sure you are successfully premium?
2) Make sure you're logging in with the right account; it's very easy to have both facebook and Spotify details!

If that doesn't work, I suggest you submit an online contact form; and someone at Spotify can fix it for you.
If you get an automated reply; make sure to reply to it directly (even if it's from a no reply); and it will be sent to the Spotify staff.

Anthony 🙂

[MattSuda]

I suggest you contact support so they can help you

https://www.spotify.com/about-us/contact/contact-spotify-support/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

Support usually replies within 24-48 hours.

You can also tweet to @SpotifyCares on Twitter for help.