People not showing up

[izzykbrooks]

My friend gave me her spotify and every time i search for her it tells me that username doesn't exist or her account won't pop up

[Sophia]

Hey @izzykbrooks!

Thanks for reaching out to the Spotify Community. We'd like to help. 

In this case, make sure to follow these steps to find her account. 

If that doesn't work, please get in touch with Spotify Support so they can look into this. You can contact them via Twitter, Facebook, or email:

• Contact form: https://support.spotify.com/contact-spotify-support/?contact
• Facebook: https://www.facebook.com/Spotifycares/
• Twitter: https://twitter.com/spotifycares/

If you get an automated reply email telling you to check the Knowledgebase or the Spotify Community, you need to reply back to it, even if it's from a no-reply address. Spotify Support usually replies within 24-48 hours.

Let us know if you have any other questions. We'll be here for you 🙂

Sophia,