Playing music on more than one device

[bigbeanz66]

Hi, Is it possible for more than one member of the family to use Spotify at the same time?
When my daughter tries to play her playlist, it turns off my playlist. And vice versa.
Surely I'm missing something here?
Steve

[chrispyan]

if there is more than one person on the same account the music will cut out if there is an other person playing music on the same acount. 

if you go into to options on the browser version of Spotify you will be able to add accounts to the family plan. this will allow them to use spotify premium with a discounted price, then you wont have the problem anymore.

[bigbeanz66]

We are already using Spotify for family (up to 6 devices).

It costs £14.99 a month but seems pointless if only one of us can listen to music at any one time!

[chrispyan]

If I'm not mistaken, Spotify Family is your account. then 5 other accounts, you will have to add these Account's to the list in the Spotify Settings on the browser version. 

For Example, Me and My dad are using the Family setup, this is setup in the way that i am paying 14,99 euro a month, for me and my dad together. ( I linked my dads personal account to the Family Plan ) my dad gets a 50% discount because of the family plan. if I was to add one more member. I would be paying 19.99 euro a month. so the person that would have joined would get a 50% discount as well. 

id still be paying the total price. and that would have to be taken care of personally between you and your daughter. or in my case me and my dad.

[bigbeanz66]

No, that's not the case.

The Spotify for family account allows up to six devices per family as long as you all reside at the same address.

[chrispyan]

Still cant all be on the same account, to fix this add your dauthers account to the family slot, and the problem will be resovled

[mariastrroem]

how did you ask a question? I cannot find a way to ask about my problem

[bigbeanz66]

I have done!

If I'm listening to one of my playlists on my iPhone - as soon as she plays something on her iPod touch - the music stops.

I have also added my wife's iPhone and when she logs on we get the same issue.

[user-removed]

@bigbeanz66,

@chrispyan is right. On this page you can read: "Premium for Family is for you and up to 5 additional family members who live at the same physical address. That means you can have 6 people in total, all under one, reduced monthly subscription, each enjoying their own Premium account. ".

-Vincent.

[bigbeanz66]

I agree.

But it doesn't say anything about only one user being allowed to listen to music at any one time!?

[user-removed]

@bigbeanz66 can you please make sure you and your family memers aren't using the same account please?

-Vincent

[chrispyan]

@bigbeanz66 @finsent63 

that could very well be the problem here. thank you bigbeanz for thinking with us.

[bigbeanz66]

I appreciate your input, but that doesn't solve my problem.

I joined the family account, I followed your instructions to the letter, sending the other family members the link to my account.

And now only one of us can play music at any one time.

If this is how it's going to be, I'll be cancelling immediately. Because I know Apple Music doesn't have this issue and it is these monthly price.

[chrispyan]

its not sending the other members a link, thats probably my fault since i worded it like that. 

go to spotify.com

log in and go to your account page

select premium for family, if everything is good. you will have a few empty slots plus if she isn't already there add your daughter by sending her the link (if you haven't already) she will redeem her spot in the family pack. and you will all be able to stream music at the same time and on different account.

if this doesn't work I'm straight out of ideas and it might have something to do with your actual account. 

i hope i helped you to a certain extend 

kind regards 

- Christiaan

[bigbeanz66]

I did everything you said to do.

I still have the same issues.

As soon as anyone plays anything on their device, mine switches off.

My daughter listens to music ALL the time at weekends. No one else can play music.

Awful!

[user-removed]

@bigbeanz66, did you also log everyone one out and back in with their own account?

If that is the case, you should contact Spotify through Facebook, Twitter or through the Contact form. You could be affected by a known bug that they have to look into further. 

If you choose to contact through the form, you have to reply on every email of Spotify you get until its solved. Don't forget to check your spam folder if you don't get any within 48 hours.

-Vincent

 P.S.  I would thank everyone for thier patience and for commuting to this topic.