Premium duo

[#1]

I have premium duo together with my daughter. I am the administrator and I can play downloaded music offline without any problems, but my daughter cannot. We looked through settings of the app and our phones (both iPhones) and they are identical. Could you help me, please?

[Joan]

Hi there,

Thanks for reaching out. What's the exact behaviour here? Does she not have the option to download? Does she have access to other Premium features like no ads or no shuffle? Are the songs downloaded, but cannot play? If so, consider checking out this thread. 

Keep us posted.