Premium is not showing up

[Terrier3563]

I bought the premium with the student discount and it still says on my account I'm using free and I have already been charged on my bank account. I logged out, uninstalled the app, and restarted my phone but still nothing. If it doesn't work I would appreciate a refund.

[osornios]

@Terrier3563

Did you get an email receipt for your subscription purchase? In it, it shows your Spotify username:

Username/ID:        xxxxxxx

Logout, and be sure to use it to login to your account. It's the one with the Premium features.

You can login to the website to check the status of your subscription here:

https://www.spotify.com/account/subscription/

[Terrier3563]

I only got charged to my bank account, never received an email and when I
logged out and logged back in with the same account it still didn't change.

[osornios]

@Terrier3563

You can check your receipts here:

https://www.spotify.com/account/subscription/receipt/

If you double checked that your username is correct, contact customer support through this link:

https://support.spotify.com/contact-spotify-support/

They'll help you out. They take, at the most, 24 hrs to get back to you.

Don't forget to check your spam folder for responses as they may end up there.

If you get an automated email directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you.