Premium not activating after adding payment info

[Frankdidit]

I have deleted and reinstalled the app on my iPhone 5s and it's still not working

[ssdyer123]

im having same issue myself with no premium update on my iphone5 after paying for it

[ssdyer123]

awaiting help from spotify tech support

[Frankdidit]

How long does it take for them to respond?

[MattSuda]

@Frankdidit @ssdyer123 

There is currently a problem that is causing premium to not activate.

This should be fixed soon.

Sorry for the inconvenience.

[euginechye]

I upgraded to spotify premium and paid for it. i also got the payment receipt but its still not upgraded. Please fix this asap!  

---

[MattSuda]

@euginechye 

Sorry for the trouble! Premium usually activates instantly. There seems to be a delay right now.

Please be patient and try to log out and back in a few times every once in a while to see if it has activated.

You can also contact support:

https://www.spotify.com/about-us/contact/contact-spotify-support/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

Support usually replies within 24-48 hours.

You can also tweet to @SpotifyCares on Twitter for help.

[Umpirx]

I am not able to enter premium and I paid for it please solve this I am using IPhone 6

[Umpirx]

When are you gong to solve the issue with no premium Being activated after pay it?

[MattSuda]

@Umpirx 

Sorry for the trouble! Premium usually activates instantly. There seems to be a delay right now.

Please be patient and try to log out and back in a few times every once in a while to see if it has activated.

You can also contact support:

https://www.spotify.com/about-us/contact/contact-spotify-support/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

Support usually replies within 24-48 hours.

You can also tweet to @SpotifyCares on Twitter for help.