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I was on Premium using spotify and all of a sudden it just disappeared. What happened to my account?
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1 Reply

Hey cealfonso2002,

 

Welcome to the forums!

 

As I understand you are no longer able to locate the Spotify app on the device?

 

If that is correct, please reinstall Spotify and retry.

 

If you are able to log into your account, but it is no longer the Premuim verson, please check you do not have more than one account. If it is the correct account please check your subscription on the account to see when you last payed.

 

Hope this is of some help. Let us know hw you get on!

Robert_WRock Star 11
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