Spotify Community

krutilkova123 · 2017-06-11

Hi, i have activ premium spotify, but still not working. I have still ads, i cant skip and choose song. Please can you help with it? Thank you.

Maria_B · 2017-06-15

Welcome to the Spotify Community. There are a couple things that could have happened, we’ll help you get to the bottom of it.

Are you seeing your playlists when you sign in? Try to log out/ log in and see if your Premium activates.
If a log out/ log in doesn’t work check your inbox. Did you get a confirmation email after upgrading?
If you have your subscription confirmation and it’s still not appearing you may have created a second account and upgrade that one on accident. Please follow this guide in our FAQ to find out if you have a second account.

Let us know how it goes.

Maria_BModerator

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“The music is not in the notes, but in the silence in between.” – Wolfgang Amadeus Mozart

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