Problem with premium trial account

[Chrisn-66]

I have taken up the 3 months premium for 99p trial. Works perfectly on my iPad but my iPhone still only plays Spotify as the basic free service. How do I upgrade my phone to the same account so that I can play Spotify premium on it?

[Maxim]

Hey @Chrisn-66,

It sounds like you've got a second account with Spotify. Are there any other email addresses you could have used to register with Spotify? It's worth checking those inboxes to see if you have any Spotify emails -- that will mean your extra account is registered with that email.

• If you don't have another email address, note how you log into the Spotify app usually.
• If you use your Facebook details try entering your Spotify username (if you created one originally).
• If you use your Spotify username try entering just your email address.

[Chrisn-66 · Accepted solution]

Hey Maxim, I was logged in under the correct email address and the account
details were showing premium on the phone but still only played basic. But
I logged out then back in again and it seems to have cured it. Thank you
for your help. Have a great New Year.

[Maxim]

Great to hear that your issue has solved itself. Have a great new year!

[Chrisn-66]

Cheers, you too!