Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Reinstalled app and won't download or connect when on wifi

Reinstalled app and won't download or connect when on wifi

Plan

Premium

Country

Canada

Device

iPhone 7

Operating System

iOS 13.4

 

My Question or Issue

My downloaded songs were not playing unless I was connected to wifi. So I deleted the app, updated the system hardwear, reinstalled the app now it will not load any of my playlists, home page or search function. I have a paid subscription for premium and I cannot get my account to work on any device connected to the wifi or not. 

Reply
1 Reply

Hey there @geologistfreder

 

Thanks for reaching out to the Community about this. 
 

It'd be helpful to try logging in with a different Spotify account to check if it's an account-related issue. If it works with another account, you can follow the steps in this Spotify Answer next. 

 

It's also a good idea to log in to your Spotify account on another device just to check if you observe the same. If it doesn't occur on a different device, we'd suggest making sure that your original device is up to speed with any software updates available.
 

Hope this helps. Let us know how it goes. 

Suggested posts