Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Renové mi cuenta y no cambio a PREMIUM

Renové mi cuenta y no cambio a PREMIUM

Contraté PREMIUM tres meses se terminó el plazo y pagué de nuevo se cobró en mi tarjeta y no se renovó
Reply
1 Reply

Hey! Welcome to the Spotify community! I'm glad you sent your question here, I'll be helping you with your issue 🙂

 

I recommend you do a clean reinstallation of Spotify - it's not the standard reinstallation we do, of uninstalling and installing again, it's cleaning the application cache. This link teaches you how to do this reinstallation step by step.

 

Keep me posted if it's still not working!

ribezazSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Suggested posts