Repeated Problems Requiring Reinstall

[Parrinder]

Plan

Premium

Country

US

Device

iPhone 14 Pro

Operating System

IOs 16.6 

My Question or Issue

Multiple problems require uninstalling and reinstalling app. So, yes, there is a "fix," but having to constantly do this is getting very annoying.

Problem 1 - the same song will continue to play after every song even though it's not in the playlist at all and shuffle isn't on. keeps happening. 

Problem 2 - Sonos won't connect or takes a very long time to connect. Not a problem with the network because Apple Music will connect as will other apps. Just to be sure, restarted router and modem. Same problem. This has always been an issue, of course, but it's happening a lot more.

I've also been having some issues with the Mac desktop app, so I'm starting to wonder if Spotify is having larger problems. If a fix is coming, would love to know.

[Lyubka · Accepted solution]

Hey @Parrinder,

Thank you for reaching out here in the Community.

Have you already tried clearing the play queue of your device? Your first problem sounds like an issue with an item in the play queue at a first glance. Here is more on how to do that.

Regarding your second issue - it does sound like you're experiencing troubles using the Connect feature. In this the case, we'd suggest that you start off by checking this page out and trying the troubleshooting steps mentioned under "Connect not working?" part of the article.

If the above steps don't help, we'd recommend that you look for a pending update for both your speaker’s firmware and the Spotify app.

Lastly, would you mind sharing with us what you've been experiencing on your Mac device? 

Hope this helps. If you need anything else, the Community is here for you.

[Parrinder · Accepted solution]

Thank you for this. If the issue comes up again, I'll try deleting the offending song via the play queue. I believe I did delete the song from the playlist it was on in the past, but it didn't work, so I ended up just deleting and reinstalling Spotify. If it happens again I'll do the deletion in the way described in the link you sent. 

Thanks for the help with the connect feature. I had done all the other steps, but I didn't restart the WiFi because everything else was working and other apps were able to connect to the speaker. I'll do that in the future though. And I'll check to see if there are any speaker updates I'm missing. 

Thanks again for the help.