Saved music

[kadinawright]

Hello, my app logged itself out and then when I logged back in all my saved music has gone? I pay for premium I have contacted Spotify but they do nothing! Does anyone know how or why this happened and if it can be reserved? I had too many songs to remember all of them! Someone help please

[abilea]

Hey @kadinawright, I'm so sorry to hear that you are having trouble! I'm going to try to get your saved songs back ASAP.

First, try logging out and back in again. The app may have not loaded correctly and this may solve it. If that doesn't work, try reinstalling the app. A guide to do so can be found here. If the problem still persists, you may have created two different accounts and you are using the one that doesn't have your saved songs. To fix this, check your subscription page. Your status should be premium. If it says free, check the receipt we send to your email inbox. Make sure you're signing in with the username on that receipt. If the username on your receipt is a 10 digit number, please sign in with your Facebook login details.

Hope this helps! Let me know where you're at.