Screen rotation for video changes after ads

[orionrobert]

Plan

Premium

Country

United States

Device

iPhone 11

Operating System

iOS 15.1

My Question or Issue

When listening to a podcast (JRE in this case) I have the phone rotated horizontally to watch the video. When ads start the rotation goes to portrait, but after the ads the rotation doesn't go back to landscape as I had it before.

[Eni]

Hey there @orionrobert,

Thanks for reaching out about this here in the Community. 

First up, it's well worth running a clean reinstall to get rid of any cached files that might be causing trouble. This one is more thorough than the usual one. 

If this doesn't do the trick, would you mind logging in to your account on a different phone to check if the issue persists there?

We'll be on the lookout for your reply.

[orionrobert]

I uninstalled and reinstalled to no avail. Regarding your second point, I only have one phone. Do most of your users carry around multiple phones to debug spotify problems?

[Jeremy]

Hi there @orionrobert,

Thank you for your reply and for trying the troubleshooting we suggested above.

What we meant is that if you have the possibility, maybe you can log in on a friends or a family members phone as this will help us understand if it's account related or not.

Would you mind letting us know your:

• OS
• Exact Spotify version

It would also be great if you can provide us a screen recording so that we can have a closer look directly from your end.

We'll keep an eye out for your reply.

Take care!