Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Solved! Go to Solution.
The version of the now playing screen you had is the new one that will be coming to everyone in the near future.
From time to time Spotify pushes out certain new features that only some people using the app will see. The purpose of this is to test the features out and get feedback before going live with the new features.
I'm guessing your sneak peak of it was removed.
Don't worry because the new version of the now playing screen will soon be available for everyone to use.
Has your Spotify application updated recently (App Store > Updates)?
Having the little "i" button definitely sounds like the current version.
Peter
Spotify Community Mentor and Troubleshooter
Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014
If this post was helpful, please add kudos below!
There was a new now playing screen announced a while back which was going to make the play queue available on iOS (and those new features aren't linked to version number). I am wondering if you got a sneak peek of that!
Peter
Spotify Community Mentor and Troubleshooter
Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014
If this post was helpful, please add kudos below!
The version of the now playing screen you had is the new one that will be coming to everyone in the near future.
From time to time Spotify pushes out certain new features that only some people using the app will see. The purpose of this is to test the features out and get feedback before going live with the new features.
I'm guessing your sneak peak of it was removed.
Don't worry because the new version of the now playing screen will soon be available for everyone to use.
If so when will there be a version where the shuffle and repeat bottons are on the Spotify app?
@user-removed - Are you using Spotify Premium?
If you have Spotify unlimited or free, you can't turn the shuffle option off.
Peter
Spotify Community Mentor and Troubleshooter
Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014
If this post was helpful, please add kudos below!
@user-removed -- you had an Unlimited subscription, which you've very recently changed into a Premium one. If you log out and back in on your iPod now, you should get all benefits of Premium. Make the most of offline playlists!
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game and get…