Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Plan
Premium
Country
UK
Device
iPod
Operating System
(iOS 10, Android Oreo, Windows 10,etc.)
My Question or Issue
Am about to ditch Spotify because the software is so glitchy. I've had weeks of re downloading albums that disappear despite regularly going online. The latest major glitch is beyond me:
My SONG folder used to list only the single songs I have downloaded and the ALBUM folder only listed the albums I downloaded.
I now have an ALBUM folder that lists all my albums BUT also now lists every every album that my dowloaded songs have come from - ridiculous
None of them are showing as downloaded
When I do download a previouly selected album then the tracks now also appear in my SONG folder
How do i get the singles/songs in the SONG folder and the ALBUM folder just showing the downloaded albums?
Using Ipod and Samsung S8, go online regularly and have re installed the apps
Looks like a waste of time and money to me - but would appreciate any help if there's something obvious going on
thanks
Hey @pmwhf, welcome to the Community.
Hope you're doing great!
Are you looking for the Downloads filter?
If so, just like in the screenshots below, swipe down to reveal it:
Do the same for the Songs folder.
Please let me know how it goes 🙂
Hi loxer
thanks for getting back - appreciated.
No - i can see the filter. Problem is your screen shot says Albums, but mine says ALL albums. My problem is that the folder is full of the albums I have downloaded to play plus all the albums related to the songs I have downloaded.
So the filter is just filtereing a huge mass of names, most of which I dont want to see in the Album filter
Hey @pmwhf,
Thanks for your reply 🙂
Could you attach a screenshot too?
I’m guessing you have the new UI like the free tier one, but want to check the screenshot to be sure.
Please let me know.
Loxer
screenshot attached
It's just changed - didnt have this issue until the weekend. On the screen shot none of these albums are albums I have downlaoded to listen to as albums. They are the "mother" or host albums of the songs I have downloaded 1 by 1.
Note your shot is headed albums, mine is ALL albums
thanks for the interest
Hey @pmwhf,
Thanks for letting me know.
Could you also share a screenshot of Your Library to check how it looks on your end?
Have you tried signing in to another device with similar specs or signing in with another Spotify account on your current device to see if that helps?
It also might be a temporary change which might get reverted, more info on that here.
You can also start a new thread in the Community Ideas Exchange about this change to Spotify.
This’ll allow users, Stars, and Moderators to vote and comment on it.
Hi
I have logged onto both my iPod and Samsung S8 - both the same
Library screen shot attached
thanks
Hey @pmwhf,
Thanks for replying 🙂
As I said, Spotify might be just testing it for a temporary period of time but either way if you would like you can start an idea thread in the Community Ideas Exchange.
This’ll allow users, Stars, and Moderators to vote and comment on it.
I'll also send your feedback to the right folks.
Turns out that I have received the "benefits" of a software upgrade. spotify think it's a great idea to:
place all album tracks in my song slibrary - i have to hunt through thousands of lines to find my singles so i can create a playlist
place all the albums from which i have downloaded a single into my albumlibrary - which is now cluttered full of **bleep** so that I cant see my real album content
Software deevelpoment by a monkey...................or have Apple sent in an agent?
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game and get…