Spotify Premium not playing on my iPod Touch

[ryohasson]

Plan

Premium

Country

United States

Device

7th Generation iPod Touch

Operating System

iOS 14.6

My Question or Issue

I've been using my iPod touch for at least a year to play music through Spotify and I haven't had any problems until recently. A couple of weeks ago, the storage on my iPod filled up and since then, Spotify has rarely been working.

I can open the app with no problems, browse my library, search for songs I don't have saved (when on Wi-fi); I can pretty much do everything except actually play the music. When I try to play a song, it will show up and the play button will be indicating that it is trying to play, but the song stays at 0:00 and does not begin to play. These are all songs that I've downloaded through Spotify.

Since this issue has developed, I have deleted many songs and other things taking up space on my iPod and now have about 2 GB of free storage on it but the issue persists. 

I am on the latest version of Spotify as of June 7th, 2021.

Any help would be greatly appreciated! 

[Alex]

Hey @ryohasson,

Thanks for reaching out about this in the Community!

We'd recommend you run a clean reinstall of the Spotify app, following these steps. This will assure that all app data and cache are cleared.

Regarding your storage space - Spotify requires at least 2 GB to function, however in reality you'd need more than that, since the app saves data about your account as well as the songs you've downloaded for offline listening. A workaround to this would be lowering the playback quality from the app settings, or logging in with an account on which you don't have many songs, playlists and albums.

Keep us posted on how you get on.