Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Spotify Premium on iPhone

Spotify Premium on iPhone

On 10/4/2016, I made a Spotify account so I get Spotify premium for 7 days. 

The only time I can listen to my playlist is if I'm connected to wifi and it will only let me "shuffle play."

i tried download my playlist so I can listen to it offline but it says that that's a Spotify premium feature. 

I get to try out Spotify premium for 7 days, yet I don't get to try out the premium features. 

 

What can I Do? Every day that passes goes by free trial.

Reply
1 Reply

Hey @dollface06,

 

Try logging into your Spotify profile on your browser here with your email. Your username will be displayed after you login.

 

After that, check the status of your subscription. If everything looks ok, logout of the app in your device, and be sure to use that username, instead of your email address, to login to your account. It's the one with the Premium features.

osorniosSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Suggested posts