Spotify buffering constantly or songs won't play

[Cassie2698bratt]

Plan

Free/Premium

Country

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

Hello,  marykayintouch

My Spotify app is constantly buffering, or audio stutters. When I am going to open the app, it's force closes unexpectedly. Even I am not able to log in to my Spotify account. I tried uninstall the app and removed from mobile but still not resolved. I am very tired with this issue. Please help me to fix this issue. 

Any help would be appreciated! Thanks in advance! 

[MateusM]

Hi there @Cassie2698bratt! Welcome to the Community! I'm sorry to hear that you're experiencing this issue.

First of all, is this login issue that you're experiencing happening on other devices, like your laptop, or even on another mobile device from a friend or relative? 

I understand that you've already reinstalled the app, but I'd like to suggest a clean reinstall. This is more thorough than a regular reinstall and can help clear any cache that might be causing issues. You can do that by following these steps.

If nothing helps, can you share with us the error message through a screenshot or a short video so we can take a better look at what's happening on your end? 

Keep me posted on how this goes

/Mateus