Spotify goes dead after some time

[marijndebaas]

Hi there,

I'm using 0.9.3, latest version on my i5S running 7.0.5.

When I open spotify for the first time everything works great!!
But after a while, (listening a couple songs) spotify won't load amymore and I also can't search anymore. The only thing possible is to play music from the playlist I was listening from.
I have to close spotify completely and restart the app to search and play music again.
Reinstalled the app a couple times already but no fix..
Anyone who can help me?!

[Peter__]

Do you have the "Your Music" tab at all? Also, when you say won't load, do you get the 3 dots in the middle of the screen?

[marijndebaas]

Hi peter!

With 'It won't load' I mean I only see a loading circle, no three dots, and a empty playlist with a grey music note above.

Also with music search it sais 'still loading' and a loading circle in the middle.

EDIT (no three dots but a loading circle)

[marijndebaas]

Btw, I will try to reproduce the bug.

And upload screenshots here!

[marijndebaas]

Here are some screenshots.

The only way to listen music/change song is with that little bar at the bottom. 

[Peter__]

Very strange! Could you try restarting your device by holding the home and lock buttons together until the apple logo appears on screen and let us know if you get the same behaviour after?

[marijndebaas]

Yes I already tried that. Not working.. 😞

I also had a replacement iPhone 2 days ago, got the same problem with both iPhones.. (complete new one, restored with backup)

And another thing I tried was using the PhoneClean application on my pc.

Clean my phone and spotify directory. (1,4GB of cache)

All of those things are not working..

In the previous version of Spotify, everything worked fine for me, had no problems at alll

[Peter__]

Do you get the same behavior with WiFi turned off?

[marijndebaas]

Unfortunately WiFi or 3G also doesn't make a difference..

[Peter__]

I am wondering is this being caused by the same underlying issue as over in this thread:

http://community.spotify.com/t5/Help-iOS-iPhone-iPad-iPod-Touch/My-playlists-on-my-phone-are-gone/td...

I am escalating this to see if the Spotify guys have any suggestions. 

[marijndebaas]

My playlist are still there :). They do not dissapear.

That is not part of the problem here.

I also experience that the app is very slow.

Sometimes it just stucks for a moment, (couple seconds) before I can scroll of do something.

[Adam]

@marijndebaas -- I'm thinking the loading issue on your account is caused by the 400+ playlists you have. If you have details of another account with less playlists, you'll almost certainly notice it loads a lot quicker. It's worth trying removing just your iTunes/local file playlists to begin with and see if that helps out.

[marijndebaas]

Yeah I know I have a lot of playlists haha. 

The loading issue is mostly in the searching area. When I'm searching for artist or songs. Or in the playslist browser.

But I will delete the local playlist, I do not use them anyway.

[marijndebaas]

I've now 231 playlists, so I deleted a couple :).

But it still stops working after a while.. Still can't search etc 

[marijndebaas]

Anyone who can help me please?
Problem still not solved.. 😞

[marijndebaas]

Now only shows this. Can't do a thing.
And the cirlces are not moving..

[Peter__]

Does reinstalling the app make any difference or make it work for a while then it stops again?

[marijndebaas]

Nope unfortunately not.. Tried it many times..

When it stucks I have to close the app completely to let it work again. So exit the app and also close it in multitasking.

Then after a while the problem turns up again. 😞

[marijndebaas]

Still no fix.. 😞

Pay €10 a month and can't even use it properly.

Can you please look into this, Spotify?

[Jack_H]

Hi @marijndebaas

Does it make any difference to do a 'hard reset' of your phone, or simply restarting your device?

Hold Lock and Home until the Apple symbol appears. Perhaps try it a couple of times.

Let us know how it goes

Edit: noticed Peter suggested the hard reset before. Let us know if doing it twice in a row makes any difference. We're looking into it!