Spotify is not letting me play any of my playlist

[#1]

when I click on the app, it won’t play my music and it’s gray

[AlejaR]

Hey there,

Thanks for posting in the Community and welcome.

If you haven't yet, we'd suggest you perform a clean reinstall by following these steps, to be sure the app is up-to-date, and the stored cache isn't leading to this behavior. Additionally, make sure the app has permissions to run with both WiFi and mobile data.

If issues should persist, then we'd like to gather some additional info. Please send us:

• The make/model and OS of the affected device.
• The exact Spotify version you're running there.
• Does this happen over WiFi? 3G/4G? Both?
• Did you notice if this started to happen after a specific event such as an OS update?

Keep us in the loop!