Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Spotify skipping to random new song

Spotify skipping to random new song

 

Plan

Premium

Country
USA

 

Device

iPhone 12

Operating System

iOS 14.2

 

My Question or Issue

When I load up my queue of songs or I go into one of my playlists and hit play or shuffle play after about 30 to 45 seconds the song is skipped to a new song and new queue of songs that I have not saved nor have I ever listen to. 

I have uninstall the app and reinstalled it. I have cleared the cache of the app. Nothing has resolve the issue

 

 

 

Reply
1 Reply

Hi there @spudsmagoo

 

Thanks for reaching out about this in the Community, and welcome 🙂

 

We'd first recommend taking a look at this article where you'll find a few tips on how to secure your account.

 

If you're still having issues after this, you can check this article or reach out to our Support team here. They'll be happy to assist you further and check if everything is in order with your account.

 

If you have any other questions, we'll be right here.

 

Have a good one.

NovyModerator
Help others find this answer and click "Accept as Solution".
If you appreciate an answer, maybe give it a "Like".
Are you new to the Community? Take a moment to introduce yourself!

Suggested posts