The app on my iPhone stopped being able to shuffle.

[daniel2213]

This week the app stopped being able to shuffle on my iPhone. The shuffle button is greyed out so I can't turn it back on. I only listen using shuffle so this is a big deal to me. How can I get it to shuffle again. It only started this week. I deleted the app and reinstalled, same thing happens.

[Vasil]

Hey @daniel2213,

Thanks for posting in the Community!

Could you try clearing your cached data as shown in this article?
If this doesn't help, we'd also like to know what your device & its current OS version are.

We'll be on the lookout for your response 🙂
Cheers!

[mihir_1998]

I am facing the same issue. Tried reinstalling and clearing the cache but didn’t work. I am using an Iphone 12 on 16.1.1 version.

[Lyubka]

Hey @mihir_1998,

Thank you for your reply in this thread.

Does the issue occur on a different device with your account or with a different account on your device? 

In case you it does, could you let us know if it happens on all your playlists? It'd also be great if you could send us a quick video, where we can take a better look at this behavior. Make sure to share also the exact Spotify version that you're currently running on your device. 

We'll be on the lookout for your response.