When I try to log in, it just tells me I’m offline. What do I do?

[Lala52]

I was offline when I updated the app and now when I try to log in it tells me „You’re offline. Check your connection and try again.“ I’ve tried many times now and I’ve looked on other threads and nothing is working.

[Eni]

Hey there @Lala52, 

Thanks for getting in touch about this and welcome to the Community. 

Just to confirm, is this happening across devices or only on a specific one? If this only happens on a specific device, it's well worth running a clean reinstall of the app to get rid of any cached files that might be causing trouble.

If this doesn't do the trick, could you give a different internet connection a go to see if the same happens? If you've been using WiFi, you can try with mobile data this time to rule out a network-related issue. 

Keep us posted on how it goes.