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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • sapmi
  • Music Fan
  • 68611 Views
  • 16 replies
  • 37 likes
  • 68611 Views
  • 16 replies
  • 37 likes

New phone won't load premium account

Hey guys,I've just got a new phone and have had a premium account for ages however when I log on it won't connect to my full premium account. I have my account on my laptop and have tried connecting my phone to my laptop but it still won't sync. Coul...

  • Casual Listener
  • Hey guys, I've just got a new phone and have had a premium account for ages however when I log on it won't connect to my full premium account. I have my account on my laptop and have tried connectin...
  • jordanplay
  • Casual Listener
  • 404 Views
  • 4 replies
  • 0 likes
  • 404 Views
  • 4 replies
  • 0 likes

Spotify bug with Pioneer 8750BT CarPlay system

Dear All, Recently, I try to connect my iPhone 6 (version is 9.2.1) with the Pioneer 8750BT CarPlay system. There is a bug between these two machine. I don't know which one is the root cause. Here is the reproduce steps and I can reproduce this issue...

  • Newbie
  • Dear All,   Recently, I try to connect my iPhone 6 (version is 9.2.1) with the Pioneer 8750BT CarPlay system. There is a bug between these two machine. I don't know which one is the root ...
  • 556 Views
  • 0 replies
  • 0 likes
  • Car Play
    Carplay
  • 556 Views
  • 0 replies
  • 0 likes

Unplayable Song

Hello there, Recently on Spotify I heard that one of my favourite songs by artist, Lana Del Rey, was available. I tried to search it up but couldn't find it. Then I went to a friend's playlist and saw it, but couldn't play it on my phone (haven't tri...

  • Newbie
  • Hello there,   Recently on Spotify I heard that one of my favourite songs by artist, Lana Del Rey, was available.  I tried to search it up but couldn't find it.  Then I went to a f...
  • Bittencourt
  • Spotify Star
  • 2855 Views
  • 1 replies
  • 0 likes
  • 2855 Views
  • 1 replies
  • 0 likes

Spotify crashing Wifi

When using airplay from my iPhone to Apple TV after 10 minutes the wireless network crashes. This doesn't happen with iTunes airplay only on Spotify. Possible Bug?

  • Newbie
  • When using airplay from my iPhone to Apple TV after 10 minutes the wireless network crashes. This doesn't happen with iTunes airplay only on Spotify. Possible Bug?
  • trueandfreedom
  • Newbie
  • 1411 Views
  • 3 replies
  • 0 likes
  • 1411 Views
  • 3 replies
  • 0 likes

iOS 9.2.1 iphone 4 spotify wont re-install from app store

I recently upgraded my iphone 4 to iOS 9.2.1, immediately after an earlier upgrade. As I didn't have enough storage on my phone I had to uninstall spotify (and various other apps) beforehand. Since the upgrade there is a cloud-like symbol in the app ...

  • Casual Listener
  • I recently upgraded my iphone 4 to iOS 9.2.1, immediately after an earlier upgrade. As I didn't have enough storage on my phone I had to uninstall spotify (and various other apps) beforehand.  ...
  • Faveythebest
  • Casual Listener
  • 659 Views
  • 6 replies
  • 0 likes
  • 659 Views
  • 6 replies
  • 0 likes

Shows

Okay guys, forgive me if someone else already asked this question but it's not answered correcty in FAQs and I'm frustrated. I'm having trouble with the "Shows" feature on the iPhone app. All of my software and the app itself is up to date. When I fo...

  • Casual Listener
  • Okay guys, forgive me if someone else already asked this question but it's not answered correcty in FAQs and I'm frustrated. I'm having trouble with the "Shows" feature on the iPhone app. All of my s...
  • 33824 Views
  • 0 replies
  • 0 likes
  • Apple iPhone app
    Shows
  • 33824 Views
  • 0 replies
  • 0 likes

Subscription

I cancelled my subscription before my 30 day trial was up and I still got charged. Pretty mad at this point and theres no way to contact anyone in regards to this issue.

  • Visitor
  • I cancelled my subscription before my 30 day trial was up and I still got charged. Pretty mad at this point and theres no way to contact anyone in regards to this issue. 
  • OviiiOne
  • Community Legend
  • 260 Views
  • 1 replies
  • 0 likes
  • 260 Views
  • 1 replies
  • 0 likes

Can't get premium

Spotify shows I live in Canada. I live in Southern California. Spotify won't let me buy Premium .

  • Casual Listener
  • Spotify shows I live in Canada. I live in Southern California. Spotify won't let me buy Premium .
  • driveflanger
  • Community Legend
  • 185 Views
  • 1 replies
  • 0 likes
  • 185 Views
  • 1 replies
  • 0 likes

Download over Cellular pref BROKEN!!!?

I just got notice yesterday from my cell carrier that I managed to download 3.2GB yesterday and all they can say is it was from "music". I did recently begin to re-download a bunch of playlists after I did a fresh app install. But here's the thing: I...

  • Gig Goer
  • I just got notice yesterday from my cell carrier that I managed to download 3.2GB yesterday and all they can say is it was from "music".  I did recently begin to re-download a bunch of playlists...
  • 176 Views
  • 0 replies
  • 0 likes
  • 176 Views
  • 0 replies
  • 0 likes

Imported songs changing

I recently imported a playlist from ITunes. On my desktop everything looks and works fine. However, when i sync this new playlist to my device (iPhone 6s), the songs change to 'edited' version or 'amended' version so the explicit lyrics are then blan...

  • Newbie
  • I recently imported a playlist from ITunes. On my desktop everything looks and works fine. However, when i sync this new playlist to my device (iPhone 6s), the songs change to 'edited' version or 'am...
  • 146 Views
  • 0 replies
  • 0 likes
  • 146 Views
  • 0 replies
  • 0 likes

Playlists gone on iphone but not ipad

All of a sudden My saved playlists are gone on my iphone. Strangely i can reach them on my ipad.i have tried to log out/log in, uninstall the app but nothing works.what can i do?thankslinnea

  • Newbie
  • All of a sudden My saved playlists are gone on my iphone. Strangely i can reach them on my ipad. i have tried to log out/log in, uninstall the app but nothing works. what can i do? thanks linnea
  • 134 Views
  • 0 replies
  • 0 likes
  • 134 Views
  • 0 replies
  • 0 likes

iOS Saved song list empty

I've tried talking to Spotify on Twitter about this yet they haven't seemed to get anything done about it. Songs on my iPhone 5S saved (and for offline) list have disappeared. The only way to get them back is to add a song to the list but they dissap...

  • Newbie
  • I've tried talking to Spotify on Twitter about this yet they haven't seemed to get anything done about it. Songs on my iPhone 5S saved (and for offline) list have disappeared. The only way to get the...
  • MattSuda
  • Spotify Star
  • 227 Views
  • 1 replies
  • 0 likes
  • 227 Views
  • 1 replies
  • 0 likes

Downloading and Available offline problem

I have a problem downloading and making the song available offline. I have heaps of space on my phone left but i click on the save album or song and then go to available offline and i exit out into Your Music and go to songs and it still comes up wit...

  • Casual Listener
  • I have a problem downloading and making the song available offline. I have heaps of space on my phone left but i click on the save album or song and then go to available offline and i exit out into Y...
  • tstens
  • Newbie
  • 259 Views
  • 2 replies
  • 0 likes
  • 259 Views
  • 2 replies
  • 0 likes

Shows on ipod touch

Does anyone know why shows won't work on ipod touch? I upgraded to the latest version and still I see "your music" instead of "your library"....did they purposely leave out support for ipod touch?

  • Newbie
  • Does anyone know why shows won't work on ipod touch? I upgraded to the latest version and still I see "your music" instead of "your library"....did they purposely leave out support for ipod touch?
  • 140 Views
  • 0 replies
  • 0 likes
  • 140 Views
  • 0 replies
  • 0 likes

Magic Bus radio, plays Chinese Music.

I have recently saved an album called Magic Bus which is a collection of 60,s music mainy English American hits. I have saved it to make finding it easier. I also sometimes play it via the radio link. When I First started playing it via Radio it play...

  • Visitor
  • I have recently saved an album called Magic Bus which is a collection of 60,s music  mainy English American hits. I have saved it to make finding it easier. I also sometimes play it via the...
  • 263 Views
  • 0 replies
  • 0 likes
  • 263 Views
  • 0 replies
  • 0 likes

Spotify seems to think i'm out of space (i think)

Hi,Been having his problem for a while now with making songs available while offline,as songs just won't download and spotify keeps "waiting to download." However when i delete songs already made available offline then i can then make the same amount...

  • Regular
  • Hi, Been having his problem for a while now with making songs available while offline,as songs just won't download and spotify keeps "waiting to download." However when i delete songs already made a...
  • user-removed
  • Not applicable
  • 482 Views
  • 6 replies
  • 0 likes
  • 482 Views
  • 6 replies
  • 0 likes

Skipping songs

Hello everyone, I once had premium but I cancelled it. The day after my spotify went crazy.If I wanted to listen to a song it skipped and just kept skipping other songs - there a really few songs it can play. My spotify keeps telling me that they can...

  • Casual Listener
  • Hello everyone,  I once had premium but I cancelled it. The day after my spotify went crazy. If I wanted to listen to a song it skipped and just kept skipping other songs - there a really few ...
  • Valverin5
  • Casual Listener
  • 316 Views
  • 2 replies
  • 0 likes
  • 316 Views
  • 2 replies
  • 0 likes

Radio not working - error message

For a couple of weeks now, when I navigate to the Radio screen, it just says "an error occurred. try again". I have the latest version of Spotify on the latest iOS on an iPhone 6+. I have the same issue on Spotify for Mac. I tried logging out and bac...

  • Newbie
  • For a couple of weeks now, when I navigate to the Radio screen, it just says "an error occurred. try again". I have the latest version of Spotify on the latest iOS on an iPhone 6+.   I have th...
  • flowerfloozy
  • Casual Listener
  • 390 Views
  • 3 replies
  • 1 likes
  • 390 Views
  • 3 replies
  • 1 likes

All artists not being shown in the "Artist" section

I added/followed a few artists on my iPhone and suddenly I only see the artists I had added when I first started. I see all of them on my computer but not on my iPhone. Can you help?

  • Newbie
  • I added/followed a few artists on my iPhone and suddenly I only see the artists I had added when I first started. I see all of them on my computer but not on my iPhone. Can you help?
  • 167 Views
  • 0 replies
  • 0 likes
  • 167 Views
  • 0 replies
  • 0 likes