Help - iOS

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

MattSuda
Spotify Star
2023-09-24 10:26:17 AM
2024-11-02 11:14:33 AM
sapmi
Music Fan
62868 Views
16 replies
37 likes

62868 Views
16 replies
37 likes

iPhone App opens but sticks at logo

I have noticed in the last couple of weeks that when I first try to open the Spotify app (iPhone 6 latest OS) that it starts, shows the logo but does nothing else. I then have to close the app (double click home button and swipe to close) and restart...

lehcar69
Casual Listener
I have noticed in the last couple of weeks that when I first try to open the Spotify app (iPhone 6 latest OS) that it starts, shows the logo but does nothing else. I then have to close the app...
2016-01-11 9:23:51 AM
2016-01-19 2:56:21 PM
Steph_B
Roadie
350 Views
1 replies
0 likes

350 Views
1 replies
0 likes

Music stops after feedback on Nike+ app

When using Spotify Premium with Nike+ App on Iphone 5s the music stops after I receive a phone call OR when the app makes an announcement about mileage. I can not get it to restart unless I change to another music source then back to Spotify.

rshoule
Newbie
When using Spotify Premium with Nike+ App on Iphone 5s the music stops after I receive a phone call OR when the app makes an announcement about mileage. I can not get it to restart unless I cha...
2015-11-25 3:05:24 PM
2016-01-19 2:15:55 PM
joao_1506
Newbie
579 Views
1 replies
2 likes
iPhone 5S
nike+

579 Views
1 replies
2 likes

Defect: Display of Last Played Artists, Playlists (1. view of "your Music)

Defect: Display of Last Played Artists, Playlists (1. view of "your Music") is not working, means there are no entries show.iOS: latest version (9.2)Spotify: current version (2.12.13)Language: GermanDevice: iPhone6sI've already tried the recommended ...

frage
Casual Listener
Defect: Display of Last Played Artists, Playlists (1. view of "your Music") is not working, means there are no entries show. iOS: latest version (9.2) Spotify: current version (2.12.13) Language: ...
2016-01-19 2:07:40 PM
283 Views
0 replies
0 likes
defect

283 Views
0 replies
0 likes

Solved!! Running tab problem disappears

Hello Spotify community this is my first message be kind with methank you and sorry for my bad English here is my problemthe tab Running disappears from the application without any valid reason I have already made several times the reinstallation but...

Indrit
Newbie
Hello Spotify community this is my first message be kind with me thank you and sorry for my bad English here is my problem the tab Running disappears from the application without any valid reason I...
2016-01-19 12:23:01 PM
2016-01-19 12:29:49 PM
Nico
Community Legend
393 Views
1 replies
0 likes

393 Views
1 replies
0 likes

Cant downloads new songs

HiIm trying to download two playlist, but it says "waiting to be downloaded" but never happens, even that I'm just next to my modem, and yes, I'm a premium user and also, yes, I have space in my cell phone Thank you for your support and ideas to solv...

1295708900
Newbie
Hi Im trying to download two playlist, but it says "waiting to be downloaded" but never happens, even that I'm just next to my modem, and yes, I'm a premium user and also, yes, I have space in my ce...
2016-01-14 6:16:35 AM
2016-01-19 11:59:11 AM
James
Spotify
344 Views
1 replies
0 likes

344 Views
1 replies
0 likes

Behind the Lyrics Nuisance

Is there any way to disable the little album art shake when changing tracks for the Behind the Lyrics plugin? Wish they gave us full information in the change log about that these updates and tweaks would do before we download them and are locked in ...

Joe_Taylor
Regular
Is there any way to disable the little album art shake when changing tracks for the Behind the Lyrics plugin? Wish they gave us full information in the change log about that these updates and tweaks ...
2016-01-19 6:30:45 AM
2016-01-19 7:19:24 AM
MattSuda
Spotify Star
2955 Views
1 replies
6 likes

2955 Views
1 replies
6 likes

Solved!! Slow/Frozen (ios7 iPhone 5s)

Hey y'all!im sure someone's already posted about it, but I can't seem to find it. My Spotify app seems to be having some issues loading lately- it stays on the logo screen for way longer than it used to, and sometimes it freezes there. Nothing a litt...

meganh007
Community Legend
Hey y'all! im sure someone's already posted about it, but I can't seem to find it. My Spotify app seems to be having some issues loading lately- it stays on the logo screen for way longer than it us...
2016-01-19 4:11:23 AM
2016-01-19 4:24:08 AM
meganh007
Community Legend
1193 Views
2 replies
0 likes

1193 Views
2 replies
0 likes

Playlists gone, and won't stream properly

So, first things first, all my playlists have disappeared. But only on my phone (iPhone 6, iOS 8.4). I can still reach them from my computer. The next problem is that when I wan't to listen to something (a record or w/e) it plays one song (the one I ...

SofieMadeleine
Newbie
So, first things first, all my playlists have disappeared. But only on my phone (iPhone 6, iOS 8.4). I can still reach them from my computer. The next problem is that when I wan't to listen to someth...
2016-01-18 10:16:40 PM
2016-01-18 11:20:50 PM
Bittencourt
Spotify Star
202 Views
1 replies
0 likes

202 Views
1 replies
0 likes

Solved!! Can't login on my new ipad

When I try to login it says: "Login failed. You've already created an account with this email address". I want to log into that account. I can login on on pc or my iphone. It doesn't give me any options. Thanks. Nick

lauraandnick
Casual Listener
When I try to login it says: "Login failed. You've already created an account with this email address". I want to log into that account. I can login on on pc or my iphone. It doesn't give me any opti...
2016-01-16 9:06:12 PM
2016-01-18 9:56:12 PM
Bittencourt
Spotify Star
596 Views
3 replies
0 likes

596 Views
3 replies
0 likes

Solved!! "Song not downloaded" on iPhone 5s

I've read through a bunch of google hits on this issue, and nothing has worked thus far. I have an mp3 on my desktop that I want to upload to spotify (its a 13 minute mix someone created for me). I can listen to it in spotify from my PC, but when I t...

zmlat
Casual Listener
I've read through a bunch of google hits on this issue, and nothing has worked thus far. I have an mp3 on my desktop that I want to upload to spotify (its a 13 minute mix someone created for...
2016-01-18 8:29:36 PM
2016-01-18 8:59:24 PM
zmlat
Casual Listener
776 Views
2 replies
0 likes

776 Views
2 replies
0 likes

Some problems i met in latest iOS version

Hello community.I've got some problems when I use latest version on my iPhone5.My music will pulse automatically while playing.How can I fixed it?Anyone meet the problem too?

LouisWeng
Casual Listener
Hello community. I've got some problems when I use latest version on my iPhone5. My music will pulse automatically while playing. How can I fixed it? Anyone meet the problem too?
2016-01-18 6:03:13 PM
2016-01-18 6:07:04 PM
LouisWeng
Casual Listener
296 Views
1 replies
0 likes

296 Views
1 replies
0 likes

Songs won't sync on my offline playlists

Let me start this off by saying that I'm in my first month of premium use and I am NOT impressed. I was attracted to premium because of the offline mode. I have a limited data plan on my iphone 4 so I can't afford to use spotify online unless I'm in ...

user-removed
Visitor
Let me start this off by saying that I'm in my first month of premium use and I am NOT impressed. I was attracted to premium because of the offline mode. I have a limited data plan on my ...
2013-03-06 8:30:45 PM
2016-01-18 2:38:22 PM
oddie9
Casual Listener
35832 Views
28 replies
14 likes

35832 Views
28 replies
14 likes

Solved!! Not all songs will download for offline mode

I'm using an iPhone 5s with iOS 9.2 and Spotify 4.7.0.985 and I can't download all the 900 songs saved in My Music to my iPhone. It used to work fine on my Android phone and I know space isn't an issue because there's 11GB free on my iPhone. There's ...

JoshuaT96
Newbie
I'm using an iPhone 5s with iOS 9.2 and Spotify 4.7.0.985 and I can't download all the 900 songs saved in My Music to my iPhone. It used to work fine on my Android phone and I know space isn't ...
2016-01-17 10:23:28 PM
2016-01-18 10:52:43 AM
gaxi87
Casual Listener
589 Views
3 replies
0 likes

589 Views
3 replies
0 likes

No running, shows or podcasts

Spotify version 4.7.0.985 running on iOS 9.2. iPhone 6The running option apered in the menu before the last update. It has now disappeared. Podcasts and shows have never been available which is confusing as the are available on my wife ms phone runni...

Usqebaugh
Newbie
Spotify version 4.7.0.985 running on iOS 9.2. iPhone 6 The running option apered in the menu before the last update. It has now disappeared. Podcasts and shows have never been available which is c...
2016-01-17 5:31:28 PM
2016-01-17 7:33:15 PM
Nico
Community Legend
1812 Views
1 replies
0 likes

1812 Views
1 replies
0 likes

Skipping and choosing songs

My Spotify won't let me choose which song I want, I click on it but it automatically shuffles and puts another song on. Also I can only skip up to 6 songs before a notification comes up telling me I can't go any further. Can someone tell me how to fi...

Meganlodon
Casual Listener
My Spotify won't let me choose which song I want, I click on it but it automatically shuffles and puts another song on. Also I can only skip up to 6 songs before a notification comes up telling me I ...
2016-01-17 7:32:57 PM
2016-01-17 7:33:03 PM
Meganlodon
Casual Listener
337 Views
1 replies
1 likes
Skipping shuffle

337 Views
1 replies
1 likes

Collection dissapeared

My collection is no more. I tried logging out then back in but this did not fix the issue. I am very upset with the customer service and cannot believe that posting hear is my only source of help from the company. In need of my music asap and will be...

CMcCoy21
Newbie
My collection is no more. I tried logging out then back in but this did not fix the issue. I am very upset with the customer service and cannot believe that posting hear is my only source of help fro...
2016-01-17 6:22:25 PM
2016-01-17 7:04:48 PM
kbrooksc
Community Legend
285 Views
1 replies
0 likes

285 Views
1 replies
0 likes

Help! Apple/Spotify subscription

Apple says I have the premium...Spotify isn't working though....

Ddg267
Newbie
Apple says I have the premium...Spotify isn't working though....
2016-01-15 4:57:18 AM
2016-01-17 5:14:38 PM
kbrooksc
Community Legend
190 Views
1 replies
0 likes

190 Views
1 replies
0 likes

Can login on my browser(mobile and pc) but cant login to the app

Can someone help me? I tried to login my account to my PC and PS3 but it said "Login failed". After how many minutes I was kicked from my phone. After that, I cant log in anymore even if I input the correct password

gaabartolo
Newbie
Can someone help me? I tried to login my account to my PC and PS3 but it said "Login failed". After how many minutes I was kicked from my phone. After that, I cant log in anymore even if I input the ...
2016-01-17 2:21:46 PM
164 Views
0 replies
0 likes

164 Views
0 replies
0 likes

Spotify crashed at Search on Iphone 6s

=== START OF TEMPLATE ===If you use local music files on your Apple device it will crash if you try to search at the search-function.Without the local music files the search-function works fine. Iphone 6s / iOS 9.2 Sync some local music files with yo...

Dudelsack
Casual Listener
=== START OF TEMPLATE === If you use local music files on your Apple device it will crash if you try to search at the search-function. Without the local music files the search-function works fine...
2015-12-23 10:05:48 AM
2016-01-17 8:58:00 AM
Dudelsack
Casual Listener
284 Views
1 replies
0 likes

284 Views
1 replies
0 likes

I cannot login Spotify with iOs or Android devices, but only with my notebook

Hello! Today I woke up and tried to connect Spotify on my iPhone. The message is "wrong data", but I can normally acess with my pc or notebook. I've tried to login on a Android device, but the same problem appears. What might be happenning? I have th...

ewertonmin
Casual Listener
Hello! Today I woke up and tried to connect Spotify on my iPhone. The message is "wrong data", but I can normally acess with my pc or notebook. I've tried to login on a Android device, ...
2016-01-16 6:29:04 PM
2016-01-17 2:42:57 AM
Swanny
Community Legend
291 Views
3 replies
0 likes

291 Views
3 replies
0 likes

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