Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • sapmi
  • Music Fan
  • 69611 Views
  • 16 replies
  • 37 likes
  • 69611 Views
  • 16 replies
  • 37 likes

Help all my music has disappeared off my saved music

I was one the tube today about to put my music on shuffle have a large amount and it's suddenly not there ???

  • Newbie
  • I was one the tube today about to put my music on shuffle have a large amount and it's suddenly not there ???
  • 310 Views
  • 0 replies
  • 0 likes
  • 310 Views
  • 0 replies
  • 0 likes

ipod nano syncing.

I found multiple articles saying I could sync downloaded music from my subscription account to my ipod nano, but nothing comes up when I plug in my ipod nano and open my Spotify app.

  • Casual Listener
  • I found multiple articles saying I could sync downloaded music from my subscription account to my ipod nano, but nothing comes up when I plug in my ipod nano and open my Spotify app. 
  • 374 Views
  • 0 replies
  • 0 likes
  • 374 Views
  • 0 replies
  • 0 likes

how to transfer to ipod

i am trying to put some halloween music on my ipod and i cant figure out how to sync from computer to ipod. can someone help me

  • Newbie
  • i am trying to put some halloween music on my ipod and i cant figure out how to sync from computer to ipod. can someone help me
  • dreslola
  • Newbie
  • 394 Views
  • 2 replies
  • 0 likes
  • 394 Views
  • 2 replies
  • 0 likes

iOS--Spotify, wifi connection problem

For some time now, I've been having troubles with running Spotify with use of a wifi network. I mean the app wouldn't connect via wifi to the account. It works fine though if I use a 4G connection. I've tried some solutions available on the web, but ...

  • Newbie
  • For some time now, I've been having troubles with running Spotify with use of a wifi network. I mean the app wouldn't connect via wifi to the account. It works fine though if I use a 4G connection. I...
  • 387 Views
  • 0 replies
  • 0 likes
  • 387 Views
  • 0 replies
  • 0 likes

Solved!! Can't share on iPhone

I'm logged onto Spotify with Facebook. So is my friend. We're also each other's friend on Facebook, if that matters. I can "send" him songs via the web version of Spotify but when I go to share and "send to" on the iPhone app, I get the "no users fou...

  • Music Fan
  • I'm logged onto Spotify with Facebook. So is my friend. We're also each other's friend on Facebook, if that matters. I can "send" him songs via the web version of Spotify but when I go to share and "...
  • Sl33pwalker
  • Music Fan
  • 1846 Views
  • 6 replies
  • 0 likes
  • 1846 Views
  • 6 replies
  • 0 likes

Problem sync offline playlists

Having problems syncing my offline playlists on my iPhone. Never had this problem before and do not have more than 3000 songs!!! What to do?

  • Newbie
  • Having problems syncing my offline playlists on my iPhone. Never had this problem before and do not have more than 3000 songs!!! What to do?
  • 317 Views
  • 0 replies
  • 0 likes
  • offline playlist
  • 317 Views
  • 0 replies
  • 0 likes

Spotify has major issues on my iphone6 not on y mac

The sound stops when it hit the middle of the song although my soundcheck is working and the song continues to play.My playlist has emptied after the last update. Please help! Sara

  • Newbie
  • The sound stops when it hit the middle of the song although my soundcheck is working and the song continues to play. My playlist has emptied after the last update.   Please help!   Sar...
  • 270 Views
  • 0 replies
  • 0 likes
  • 270 Views
  • 0 replies
  • 0 likes

Ver. 4.5 won't work on iPhone 6.

This is quite complicated but stay with me. So I've been using Spotify now for a good couple of years and this problem has happened once before not too long ago. Keep in mind that I DO HAVE PREMIUM and am currently running this on an iPhone 6. When I...

  • Newbie
  •   This is quite complicated but stay with me. So I've been using Spotify now for a good couple of years and this problem has happened once before not too long ago. Keep in mind that I DO HAVE P...
  • 226 Views
  • 0 replies
  • 0 likes
  • 226 Views
  • 0 replies
  • 0 likes

Freezing when changing sources

I have an issue where spotify will freeze on my iphone, sometimes randomly when i'm playing a song in the album art view, but always when I change the audio output from my laptop to my phone, using my phone. When this happens, the album art is on the...

  • Casual Listener
  • I have an issue where spotify will freeze on my iphone, sometimes randomly when i'm playing a song in the album art view, but always when I change the audio output from my laptop to my phone, using m...
  • 271 Views
  • 0 replies
  • 0 likes
  • 271 Views
  • 0 replies
  • 0 likes

Sync error in playlists

HiI've got my playlists created but when I make them available offline on my iphone 5s there seems to be a problem: At first, when offline and synced all songs of the playlist are available and I can listen to them perfectly offline. However, after s...

  • Newbie
  • Hi I've got my playlists created but when I make them available offline on my iphone 5s there seems to be a problem:   At first, when offline and synced all songs of the playlist are availabl...
  • 168 Views
  • 0 replies
  • 0 likes
  • 168 Views
  • 0 replies
  • 0 likes

Can't sync new local files to iphone

I've tried everything recommened. I'm connected to the same wifi as my computer, and i've hit offline sync on both playlists. It's worked in the past but now on my phone it just says "waiting to download" my phone is also showing up under devices The...

  • Newbie
  • I've tried everything recommened.  I'm connected to the same wifi as my computer, and i've hit offline sync on both playlists. It's worked in the past but now on my phone it just says "waiting ...
  • 263 Views
  • 0 replies
  • 0 likes
  • 263 Views
  • 0 replies
  • 0 likes

My Taylor Swift songs are not showing up on my IPhone

I want to sync my taylor swift songs from my computer on to my IPhone but they aren't even showing up in my local files for my phone. There is no greyed out text, there is just nothing. Are her songs just not showing up at all? If anyone has been abl...

  • Newbie
  • I want to sync my taylor swift songs from my computer on to my IPhone but they aren't even showing up in my local files for my phone. There is no greyed out text, there is just nothing. Are her songs...
  • jonasherdegen
  • Community Legend
  • 533 Views
  • 1 replies
  • 0 likes
  • 533 Views
  • 1 replies
  • 0 likes

No my music option on my iPod touch.

Hi can anyone shed any light on the problem I'm having. I have been using my iPhone to listen to spotify, but I'm having to stop using that as for some reason even in offline mode my allowance has doubled, so I'm gone use my iPod instead. So installe...

  • Casual Listener
  • Hi can anyone shed any light on the problem I'm having. I have been using my iPhone to listen to spotify, but I'm having to stop using that as for some reason even in offline mode my allowance has do...
  • 243 Views
  • 0 replies
  • 0 likes
  • 243 Views
  • 0 replies
  • 0 likes

Solved!! "Your Music" appears on my mac and iPhone but not iPad?

Hi, As mentioned, I have the "your music" option on both my Mac and iphone however it doesn't seem to appear on my ipad. This fragmentation would be quite frustrating I think. Does the ipad app support "Your Music" and my ipad is just lagging? Thanks...

  • Newbie
  • Hi,   As mentioned, I have the "your music" option on both my Mac and iphone however it doesn't seem to appear on my ipad. This fragmentation would be quite frustrating I think. Does the ipa...
  • shaftesbury11
  • Casual Listener
  • 7124 Views
  • 16 replies
  • 1 likes
  • 7124 Views
  • 16 replies
  • 1 likes

Capacidad

Tengo cuenta Premium pero me aparece que mi cuenta esta llena y que no puedo almacenar más musica, me podrían decir a que se debe eso? qué no es selección ilimitada?

Screenshot_2015-12-07-12-59-15.png
  • Newbie
  • Tengo cuenta Premium pero me aparece que mi cuenta esta llena y que no puedo almacenar más musica, me podrían decir a que se debe eso? qué no es selección ilimitada?    
  • 269 Views
  • 0 replies
  • 0 likes
  • 269 Views
  • 0 replies
  • 0 likes

Spotify crashing on iPhone 5

Can any one help with the following. I am a spotify premium user on Mac and iPhone. Yesterday, I began suddenly having problems with Spotify on the iPhone. It just cuts out/crashes after a few seconds, I need to restart the app, and it cuts out again...

  • Casual Listener
  • Can any one help with the following. I am a spotify premium user on Mac and iPhone. Yesterday, I began suddenly having problems with Spotify on the iPhone. It just cuts out/crashes after a few second...
  • 346 Views
  • 0 replies
  • 0 likes
  • 346 Views
  • 0 replies
  • 0 likes

Spotify Connect to control Mac playback from iPhone

I can't use Spotify Connect from my iPhone to control music playing on my Mac. On the icon of Spotify Connect it says though that "with Spotify Connect you can play and control Sptify in all your devices" and there's a computer on the image, so I've ...

  • Casual Listener
  • I can't use Spotify Connect from my iPhone to control music playing on my Mac. On the icon of Spotify Connect it says though that "with Spotify Connect you can play and control Sptify in all your dev...
  • shanmf-us
  • Newbie
  • 31924 Views
  • 11 replies
  • 9 likes
  • 31924 Views
  • 11 replies
  • 9 likes

Everything in "My Music" is gone after a trip to overseas

Hey everybody, I'm from Germany and I was for a couple of weeks in South Africa. At the Hotel I used to listen to Spotify. After two weeks there was an Error-Message on my iPhone which says - I can only listen for two weeks.Now I'm back in Germany an...

  • Newbie
  • Hey everybody, I'm from Germany and I was for a couple of weeks in South Africa. At the Hotel I used to listen to Spotify. After two weeks there was an Error-Message on my iPhone which says - I can o...
  • Merik
  • Community Legend
  • 417 Views
  • 1 replies
  • 0 likes
  • iOS playlist
  • 417 Views
  • 1 replies
  • 0 likes

Problems with syncing to my phone

So it seems that to download "local file" songs off of your computer to your phone there was a devices tab and you just had to plug your phone to your computer. I put the local file in a playlist on my computer and on my phone it is greyed out. My pr...

  • Newbie
  • So it seems that to download "local file" songs off of your computer to your phone there was a devices tab and you just had to plug your phone to your computer. I put the local file in a playlist on ...
  • 244 Views
  • 0 replies
  • 0 likes
  • 244 Views
  • 0 replies
  • 0 likes

Only hear sound when keep pressing the title of the song

Hi I have a strange issue with the ipad app. If I press a song it seems to play but without any sound but if I keep pressing the song I can hear the sound until I take the finger off. Other apps are fine and I can hear the sound so it seems it must b...

  • Newbie
  • Hi   I have a strange issue with the ipad app. If I press a song it seems to play but without any sound but if I keep pressing the song I can hear the sound until I take the finger off. Other ...
  • 226 Views
  • 0 replies
  • 0 likes
  • 226 Views
  • 0 replies
  • 0 likes