Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • Rastereyes
  • Casual Listener
  • 81225 Views
  • 19 replies
  • 37 likes
  • 81225 Views
  • 19 replies
  • 37 likes

Playing Playlist With Clean Random Songs?

I have a free account & understand that my playlist can only shuffle. With that said is there away to stop the random songs that it plays between songs on my playlist? If that can't not be stopped without paying is there any guarente that the randoml...

  • Newbie
  • I have a free account & understand that my playlist can only shuffle.  With that said is there away to stop the random songs that it plays between songs on my playlist?  If that can't n...
  • 201 Views
  • 0 replies
  • 0 likes
  • 201 Views
  • 0 replies
  • 0 likes

spotify on ios 9.2 - problem of identification on app.

Hello, With the account spotify premium on Bouygues telecom, i arrive to connect with my id and password on safari but i have the following message on the app: "connexion impossible- identifiant ou mot de passe inconnu - avez-vous un compte spotify? ...

  • Newbie
  • Hello,   With the account spotify premium on Bouygues telecom, i arrive to connect with my id and password on safari but i have the following message on the app: "connexion impossible- identif...
  • 208 Views
  • 0 replies
  • 0 likes
  • 208 Views
  • 0 replies
  • 0 likes

Genre list discrepancy between iphone and desktop--Kids genre has disappeared!

For some reason, there is one slight but important difference between the genres offered in the Browse section on my phone versus on my desktop. On my phone, I do not have the "Kids" genre. But I do have it on my desktop. The only other difference be...

  • Newbie
  • For some reason, there is one slight but important difference between the genres offered in the Browse section on my phone versus on my desktop. On my phone, I do not have the "Kids" genre. But I do ...
  • 291 Views
  • 0 replies
  • 1 likes
  • 291 Views
  • 0 replies
  • 1 likes

App is incredibly slow on iPhone 4 iOS7

After reinstalling the app several times it's still incredibly slow on my iPhone 4. the bootprocess, searching, selecting songs etc. everything takes several seconds. opening the app and playing the last played song takes up to 1 and half minutes! re...

  • Casual Listener
  • After reinstalling the app several times it's still incredibly slow on my iPhone 4. the bootprocess, searching, selecting songs etc. everything takes several seconds. opening the app and playing the ...
  • kunstlump
  • Casual Listener
  • 373 Views
  • 1 replies
  • 0 likes
  • 373 Views
  • 1 replies
  • 0 likes

Local Files not showing up on iphone

On my computer, I synced all my songs into to local files on my spotify app, however they do not show up on my phone's app. It simply says 0 songs.

  • Casual Listener
  • On my computer, I synced all my songs into to local files on my spotify app, however they do not show up on my phone's app. It simply says 0 songs.
  • user-removed
  • Not applicable
  • 728 Views
  • 1 replies
  • 0 likes
  • 728 Views
  • 1 replies
  • 0 likes

Spotify does not work on Bluesound anymore.

Spotify does not work on Bluesound anymore. Last update gave big problems.I still pay for Spotify but it just don't work om my iPad bluesound app.

  • Casual Listener
  • Spotify does not work on Bluesound anymore. Last update gave big problems. I still pay for Spotify but it just don't work om my iPad bluesound app.
  • wicksi8
  • Music Fan
  • 716 Views
  • 1 replies
  • 0 likes
  • 716 Views
  • 1 replies
  • 0 likes

How to clear activity on mobile

Hi all, I was unable to find an answer to my question on the board. Which is: I cant seem to clear the acitvity on my mobile device. I do not post anything or have it linked to Facebook, and the activity is all from a Norwegian person called Andreas....

  • Newbie
  • Hi all,   I was unable to find an answer to my question on the board. Which is: I cant seem to clear the acitvity on my mobile device. I do not post anything or have it linked to Facebook, and...
  • 163 Views
  • 0 replies
  • 0 likes
  • 163 Views
  • 0 replies
  • 0 likes

Queue doesn't work with Spotify Connect on Ipad/iPhone

I recently bought a Bose Sound Touch speaker and thought I'd upgrade to Spotify Premium to use the Connect function. Everything seems to work ok, apart from if I try and Queue a song. When using Connect, it ignores the the Queue and just goes on to t...

  • Casual Listener
  • I recently bought a Bose Sound Touch speaker and thought I'd upgrade to Spotify Premium to use the Connect function.  Everything seems to work ok, apart from if I try and Queue a song. When usi...
  • 196 Views
  • 0 replies
  • 0 likes
  • 196 Views
  • 0 replies
  • 0 likes

Premium not working

I paid for the premium for just Php9 using my debit card, I was charged when I checked my account but still I could not go into offline mode and subscription is still free. I tried logging out and logged in again, still does not work. I deleted the s...

  • Casual Listener
  • I paid for the premium for just Php9 using my debit card, I was charged when I checked my account but still I could not go into offline mode and subscription is still free. I tried logging out and lo...
  • 207 Views
  • 0 replies
  • 0 likes
  • 207 Views
  • 0 replies
  • 0 likes

Wanting to upgrade to Premium but keeps pausing on iOS devices

Hello, New user. Im having an ongoing issue where spotify keeping pausing songs after a few seconds every 4-5 song on my iOS devices. All up to date with latest updates, etc. Have uninstalled app several times. Regardless if using wifi or cellular da...

  • Regular
  • Hello,          New user. Im having an ongoing issue where spotify keeping pausing songs after a few seconds every 4-5 song on my iOS devices. All up to date with latest upd...
  • Dirtman4
  • Regular
  • 778 Views
  • 10 replies
  • 0 likes
  • 778 Views
  • 10 replies
  • 0 likes

Push & Email Notifications and Alerts - No Longer Receiving iOS, Premium)

Hello,I have enabled all push notiifications in the Spotify app as well is in the iPhone settings, as well as enabled all email alerts, but still do not receive push notifications or email alerts. I've never changed these settings and my account stop...

  • Casual Listener
  • Hello, I have enabled all push notiifications in the Spotify app as well is in the iPhone settings, as well as enabled all email alerts, but still do not receive push notifications or email alerts. ...
  • Mwn5000
  • Newbie
  • 349 Views
  • 1 replies
  • 1 likes
  • 349 Views
  • 1 replies
  • 1 likes

Lenovo Tablet AD song

Could anyone please tell me the name of the song featured in the Lenovo tablet ad on Spotify. Please reply asap

  • Newbie
  • Could anyone please tell me the name of the song featured in the Lenovo tablet ad on Spotify. Please reply asap 
  • 367 Views
  • 0 replies
  • 0 likes
  • 367 Views
  • 0 replies
  • 0 likes

Can't play anything on any mobile device

I can't play anything on either my iPad or my HTC, no matter how many times I redownload the app. It doesn't show the can't play track banner, it just freezes and sometimes crashes afterwards. Also, the tracks on a playlist appear gray and not white....

  • Newbie
  • I can't play anything on either my iPad or my HTC, no matter how many times I redownload the app. It doesn't show the can't play track banner, it just freezes and sometimes crashes afterwards. A...
  • 197 Views
  • 0 replies
  • 0 likes
  • 197 Views
  • 0 replies
  • 0 likes

Volume slider iPhone & iPad

The Slider are away. Accidently or is that an "Upgrade"? Who knows?

  • Newbie
  • The Slider are away. Accidently or is that an "Upgrade"?  Who knows?
  • JPalma
  • Gig Goer
  • 333 Views
  • 1 replies
  • 0 likes
  • 333 Views
  • 1 replies
  • 0 likes

New to Spotify

I'm one of I'm sure many new subscribers after the fall of rdio. While still trying to get use to all the great new formats to enjoy, there are a few that I either can't find, or hope that you'll consider in the future.1. I would really like to add m...

  • Newbie
  • I'm one of I'm sure many new subscribers after the fall of rdio. While still trying to get use to all the great new formats to enjoy, there are a few that I either can't find, or hope that you'll con...
  • JPalma
  • Gig Goer
  • 522 Views
  • 1 replies
  • 0 likes
  • artwork
    autoplay
    Sleep mode
  • 522 Views
  • 1 replies
  • 0 likes

Withings Aura

Hello, I have a problem with my Spotify Connect. At first I was able to use the Withings Aura to play the songs of Spotify. But after I watched a video, I could no longer use the aura to play songs. No matter how I tried. I tried to reset all network...

  • Newbie
  • Hello, I have a problem with my Spotify Connect. At first I was able to use the Withings Aura to play the songs of Spotify. But after I watched a video, I could no longer use the aura to play songs. ...
  • dewjohnson
  • Casual Listener
  • 1876 Views
  • 4 replies
  • 0 likes
  • 1876 Views
  • 4 replies
  • 0 likes

Slow Download on iOS

I just got an iPhone 6 this week. It's fully updated to the newest version of iOS. I am trying to to download my music on premuim... takes FOREVER. After leaving it up all night, I got about 200 songs downloaded... It was never this way on my android...

  • Casual Listener
  • I just got an iPhone 6 this week. It's fully updated to the newest version of iOS. I am trying to to download my music on premuim... takes FOREVER. After leaving it up all night, I got about 200 song...
  • TheSoaddict
  • Casual Listener
  • 320 Views
  • 1 replies
  • 0 likes
  • 320 Views
  • 1 replies
  • 0 likes

I can't get in my acount

No me deja entrar en mi cuenta mediante la app de iPhone me sale correo l contraseña incorrecta, pero en la web si me deja iniciar sesión con el mismo correo y contraseña, además he cambiado la contraseña varías veces y me sigue poniendo errónea desp...

  • Newbie
  • No me deja entrar en mi cuenta mediante la app de iPhone me sale correo l contraseña incorrecta, pero en la web si me deja iniciar sesión con el mismo correo y contraseña, además he cambiado la contr...
  • 259 Views
  • 0 replies
  • 1 likes
  • 259 Views
  • 0 replies
  • 1 likes

App crashing when playing a specific album

Two days ago I downloaded a new mixtape and proceeded to get it into spotify. I synced it into my phone and everything worked fine. Pass forward half a day when I tried to play any of the songs on my phone it played a few seconds and then crashed. I ...

  • Newbie
  • Two days ago I downloaded a new mixtape and proceeded to get it into spotify. I synced it into my phone and everything worked fine. Pass forward half a day when I tried to play any of the songs on my...
  • 269 Views
  • 0 replies
  • 0 likes
  • 269 Views
  • 0 replies
  • 0 likes