Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • sapmi
  • Music Fan
  • 69368 Views
  • 16 replies
  • 37 likes
  • 69368 Views
  • 16 replies
  • 37 likes

Solved!! iOS 9 cellular toggle won't stay on

Just updated to iOS 9 on iPhone 5 on AT&T. Turned off wifi and went to use cellular data and noticed the cellular toggle wouldn't stay switched to 'on'. Reset network settings, reboot: nothing. Delete app, reboot, redownload app: nothing. Log in, log...

  • Casual Listener
  • Just updated to iOS 9 on iPhone 5 on AT&T. Turned off wifi and went to use cellular data and noticed the cellular toggle wouldn't stay switched to 'on'. Reset network settings, reboot: nothing. D...
  • Eliade1
  • Casual Listener
  • 34339 Views
  • 14 replies
  • 1 likes
  • 34339 Views
  • 14 replies
  • 1 likes

Confused about skipping. (Do I get premium on my iPad for free?)

Hello guys and girls,I love to use Spotify everywhere I go. I use my one Facebook account on all my apple devices (iPhone 5, iPhone 4, and iPad 4.) For some reason when I listen to Spotify on my iPad, I am able to skip freely with no fuss. However my...

  • Newbie
  • Hello guys and girls, I love to use Spotify everywhere I go. I use my one Facebook account on all my apple devices (iPhone 5, iPhone 4, and iPad 4.) For some reason when I listen to Spotify on my iP...
  • 262 Views
  • 0 replies
  • 0 likes
  • 262 Views
  • 0 replies
  • 0 likes

Spotify Mini Player Concept

Contrate el servicio de 3 meses de spotify. Apenas llevo un mes y ya no puedo utilizar el servicio OffLine

  • Newbie
  • Contrate el servicio de 3 meses de spotify. Apenas llevo un mes y ya no puedo utilizar el servicio OffLine
  • 274 Views
  • 0 replies
  • 0 likes
  • 274 Views
  • 0 replies
  • 0 likes

Won't play more than one track at a time (iPhone)

Spotify on iPhone won't play more than one track at a time. I have to restart the app to play each song. Also my playlists won't sync - it says that I don't have any and the Starred playlist won't even load. I have logged out and in several times as ...

  • Newbie
  • Spotify on iPhone won't play more than one track at a time.  I have to restart the app to play each song.  Also my playlists won't sync - it says that I don't have any and the Starred playl...
  • Renauer
  • Regular
  • 1134 Views
  • 5 replies
  • 1 likes
  • 1134 Views
  • 5 replies
  • 1 likes

Descargar música

Hola soy Carlos Andrés Morrobel y me suscribí a la cuenta premium de Spotify pero tengo un problema el cual es que no puedo descargar música y no sé qué hacer ya yo intente darle clic a escuchar fuera de línea pero no la descarga y no se porque dura ...

  • Newbie
  • Hola soy Carlos Andrés Morrobel y me suscribí a la cuenta premium de Spotify pero tengo un problema el cual es que no puedo descargar música y no sé qué hacer ya yo intente darle clic a escuchar fuer...
  • 446 Views
  • 0 replies
  • 0 likes
  • 446 Views
  • 0 replies
  • 0 likes

Spotify Premium not activated on my iPhone.

Hi, I visited the spotify homepage and clicked on "Try Spotify Premium". I was asked to enter my credit card credentials which I did. Unfortunately it is still not activated on my iPhone. When login to spotify using my iphone and try to play a song, ...

  • Casual Listener
  • Hi,   I visited the spotify homepage and clicked on "Try Spotify Premium". I was asked to enter my credit card credentials which I did. Unfortunately it is still not activated on my iPhone. ...
  • ReggieReg007
  • Newbie
  • 844 Views
  • 6 replies
  • 0 likes
  • 844 Views
  • 6 replies
  • 0 likes

spotify wont let me login, what am I doing wrong?

Hi there.I have been trying to login to Spotify but apparently my password is incorrect. So I selected the "password reset" option and followed directions as per the email. When I type in the new password and hit enter it takes me to another page whe...

  • Newbie
  • Hi there. I have been trying to login to Spotify but apparently my password is incorrect. So I selected the "password reset" option and followed directions as per the email. When I type in the new...
  • walsh_claire8
  • Newbie
  • 483 Views
  • 1 replies
  • 0 likes
  • 483 Views
  • 1 replies
  • 0 likes

Search results unresponsive bug

First search works OK. Subsequent searches do not allow you to click on tracks or choose the ellipsis track menu. i last had this problem about 2 years ago, so I assume Spotify fixed it at that time and reintroduced it recently. Long standing issue -...

  • Casual Listener
  • First search works OK. Subsequent searches do not allow you to click on tracks or choose the ellipsis track menu.   i last had this problem about 2 years ago, so I assume Spotify fixed it at t...
  • 246 Views
  • 0 replies
  • 0 likes
  • 246 Views
  • 0 replies
  • 0 likes

Spotify App for iPad track search issue.

When I search to find a track on Spotify, sometimes I cant click anything in the results menu, such as albums, songs, top results etc. which means I cant get requests for parties that I'm DJ'ing at and cant que up some tracks. Only noticed it today a...

  • Regular
  • When I search to find a track on Spotify, sometimes I cant click anything in the results menu, such as albums, songs, top results etc. which means I cant get requests for parties that I'm DJ'ing at a...
  • rmcubed
  • Casual Listener
  • 1575 Views
  • 6 replies
  • 2 likes
  • 1575 Views
  • 6 replies
  • 2 likes

Trouble streaming with car Bluetooth

HI,I have jeep UConnect and a iPhone and I can not get my Spotify to stream via Bluetooth or show the text (artist, song, ect.) instead I am using a auxiliary cord. Does anyone know how to fix this? Thanks.

  • Newbie
  • HI, I have jeep UConnect and a iPhone and I can not get my Spotify to stream via Bluetooth or show the text (artist, song, ect.) instead I am using a auxiliary cord. Does anyone know how to fix this...
  • 529 Views
  • 0 replies
  • 0 likes
  • bluetooth
  • 529 Views
  • 0 replies
  • 0 likes

Saved and downloaded songs not syncing from PC to iPhone 4

Okay, so I have Spotify Premium and have around 800 saved songs added to 'your music - 'songs' that are all downloaded so I can listen to them offline. This is both on my iPhone 4 and my PC. However when I save and download a song to 'your music' on ...

  • Newbie
  • Okay, so I have Spotify Premium and have around 800 saved songs added to 'your music - 'songs' that are all downloaded so I can listen to them offline. This is both on my iPhone 4 and my PC. However ...
  • 879 Views
  • 0 replies
  • 4 likes
  • iOS
    saved music
    songs
    Songs missing ios
    Your Music
  • 879 Views
  • 0 replies
  • 4 likes

Off line won't play

After I installed the new IOS 9 on my iPod more then half of my songs that I had on my playlist available offline are unavailable offline anymore and I am unable to add new sons and have available Offline is there any way to fix this ? I tried the wh...

  • Casual Listener
  • After I installed the new IOS 9 on my iPod more then half of my songs that I had on my playlist available offline are unavailable offline anymore and I am unable to add new sons and have available Of...
  • Manuela1
  • Casual Listener
  • 533 Views
  • 3 replies
  • 1 likes
  • 533 Views
  • 3 replies
  • 1 likes

Tracks not downloading - very frustrating

Having trouble downloaidng songs for offline use, which I need quite a bit of the time. I have plenty of space available; some seem to download and others do not. I was reading on the help section about a maximum amount of songs that you can have, wh...

  • Newbie
  • Having trouble downloaidng songs for offline use, which I need quite a bit of the time. I have plenty of space available; some seem to download and others do not. I was reading on the help section ab...
  • Manuela1
  • Casual Listener
  • 759 Views
  • 3 replies
  • 1 likes
  • 759 Views
  • 3 replies
  • 1 likes

Offline playlists

I have problem with my iPhone spotify app. When i try to download a playlist to be able to play offline nothing happens!The playlist doesn't even appear in my playlists even though I know I made it! It only appears in my latest played.And if I someho...

  • Newbie
  • I have problem with my iPhone spotify app. When i try to download a playlist to be able to play offline nothing happens! The playlist doesn't even appear in my playlists even though I know I made ...
  • Manuela1
  • Casual Listener
  • 873 Views
  • 3 replies
  • 0 likes
  • Offline listening
    Offline playlists unavailable
  • 873 Views
  • 3 replies
  • 0 likes

Synced music dissapearing from ipod touch

This isn't the first time I've lost music (there just being nothing in my saved songs) but it's the first time that deleting the app didn't replace it. I spent the last two days resyncing my near 2000 songs (yes that's how long it took) and immediate...

  • Casual Listener
  • This isn't the first time I've lost music (there just being nothing in my saved songs) but it's the first time that deleting the app didn't replace it. I spent the last two days resyncing my near 200...
  • startissue
  • Casual Listener
  • 342 Views
  • 1 replies
  • 0 likes
  • 342 Views
  • 1 replies
  • 0 likes

I've upgraded my phone and Spotify won't open on my new phone- any ideas?

I've just upgraded my phone and downloaded Spotify, however when I try and log into my account it says I already have an account and won't open. I have no idea what to do, can anyone help?

  • Casual Listener
  • I've just upgraded my phone and downloaded Spotify, however when I try and log into my account it says I already have an account and won't open. I have no idea what to do, can anyone help?
  • Hayleymchayley
  • Casual Listener
  • 656 Views
  • 2 replies
  • 0 likes
  • 656 Views
  • 2 replies
  • 0 likes

Why did my playlist split into 4 versions?

Hello,I went to play my Playlist and noticed that it had been split into 4 different playlists. Does anyone know why this happened? Is there a limit to the amount of songs into a playlist?

  • Newbie
  • Hello, I went to play my Playlist and noticed that it had been split into 4 different playlists.  Does anyone know why this happened?  Is there a limit to the amount of songs into a playli...
  • jean3601
  • Community Legend
  • 406 Views
  • 1 replies
  • 0 likes
  • 406 Views
  • 1 replies
  • 0 likes

Playlist - Following - My Music - It has all gone wrong

I received my new iPhone 4 days ago and installed Spotify. I am not sure what has happened but it is horrible. It really seems like spotify just dont give a crap about their users anymore. I have been with spotify for years and this iphone version is...

  • Casual Listener
  •   I received my new iPhone 4 days ago and installed Spotify. I am not sure what has happened but it is horrible. It really seems like spotify just dont give a crap about their users anymore. &...
  • 321 Views
  • 0 replies
  • 0 likes
  • 321 Views
  • 0 replies
  • 0 likes

App skips to next track before end

Hi all. I've just updated my iphone 6 to the latest os and now the spotify app to the latest v, and it now doesnt play tracks to the end. Its so annoying!I've reinstalled the app and have gapless playback turned off but the issue persists. It seems r...

  • Newbie
  • Hi all.   I've just updated my iphone 6 to the latest os and now the spotify app to the latest v, and it now doesnt play tracks to the end. Its so annoying! I've reinstalled the app and have ...
  • 260 Views
  • 0 replies
  • 0 likes
  • 260 Views
  • 0 replies
  • 0 likes

premium

I have the most recent update on spotify and I just upgraded it and downloaded the primium and it said it was all good except for the facr when i checked my account it took the money but i dont have premium. I tried deleting the app and signing in ag...

  • Newbie
  • I have the most recent update on spotify and I just upgraded it and downloaded the primium and it said it was all good except for the facr when i checked my account it took the money but i dont have ...
  • 467 Views
  • 0 replies
  • 1 likes
  • premium doesnt work
  • 467 Views
  • 0 replies
  • 1 likes