Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • sapmi
  • Music Fan
  • 70205 Views
  • 16 replies
  • 37 likes
  • 70205 Views
  • 16 replies
  • 37 likes

Why I will change from Spotify to Apple Music?

I have a BMW X1 2012 and it has a Connected Drive in CIC (Bmw version of entertainment system). If I want to use Spotify perfectly, I have to first connect my phone to USB cable, then start BMW Connected Drive from iDrive, then start BMW Connected fr...

  • Casual Listener
  • I have a BMW X1 2012 and it has a Connected Drive in CIC (Bmw version of entertainment system). If I want to use Spotify perfectly, I have to first connect my phone to USB cable, then start BMW Conne...
  • jean3601
  • Community Legend
  • 2819 Views
  • 1 replies
  • 0 likes
  • BMW
  • 2819 Views
  • 1 replies
  • 0 likes

Spotify Premium Not Working on my iPhone 6 running iOS 8.1.2

I have the latest Spotify update and about 2 weeks ago my Premium account stopped working on my phone. My wife also uses it and it runs just fine on her phone but mine will not work. It pulls up everything it's just when I click on a song if it plays...

  • Newbie
  • I have the latest Spotify update and about 2 weeks ago my Premium account stopped working on my phone. My wife also uses it and it runs just fine on her phone but mine will not work. It pulls up ever...
  • vilivainio
  • Casual Listener
  • 1801 Views
  • 3 replies
  • 1 likes
  • iOS
    IOS 8.1 App still isn't working
    ios 8.1.2
  • 1801 Views
  • 3 replies
  • 1 likes

Song not synced error message

I'm using iphone 6 most updated version of iOS 8. I keep getting the following error message. I followed the instruction to turn on spotify on mac and iphone, and i saw the music sync to my phone with the "download" arrow turning from gray to green ....

  • Casual Listener
  • I'm using iphone 6 most updated version of iOS 8.   I keep getting the following error message. I followed the instruction to turn on spotify on mac and iphone, and i saw the music sync to m...
  • MrKat123
  • Newbie
  • 8091 Views
  • 20 replies
  • 1 likes
  • 8091 Views
  • 20 replies
  • 1 likes

Solved!! spotify can't open this type of link on this device, iphone, heos

I just bought heos.They connect fine on android. Also with spotifyThey appear on My heos app on iphone 5s, ios 9But when i try to connect heos with spotify on iphone, the spotify app simple states : can't open this type of link on this device.Please ...

  • Casual Listener
  • I just bought heos. They connect fine on android. Also with spotify They appear on My heos app on iphone 5s, ios 9 But when i try to connect heos with spotify on iphone, the spotify app simple s...
  • Zcuba
  • Casual Listener
  • 11959 Views
  • 2 replies
  • 0 likes
  • 11959 Views
  • 2 replies
  • 0 likes

Solved!! Spotify isn't working

I recently purchased spotify premium on my iPod and after a week it stopped working. It's very annoying because I can't listen to any music offline

  • Casual Listener
  • I recently purchased spotify premium on my iPod and after a week it stopped working. It's very annoying because I can't listen to any music offline 😔
  • callum895
  • Newbie
  • 1500 Views
  • 5 replies
  • 0 likes
  • 1500 Views
  • 5 replies
  • 0 likes

spotify premium has turned extremely slow and takes atleast 3 minutes to go offline to online status

Premium since a year it takes a long time to go from offline to online status when the app is started. Overall app is now slow and when i type on search bar it takes ages to search and respond. Have made a lot of songs online. But recently the app sa...

  • Newbie
  • Premium since a year it takes a long time to go from offline to online status when the app is started. Overall app is now slow and when i type on search bar it takes ages to search and respond. Have ...
  • captainkotatsu
  • Newbie
  • 682 Views
  • 1 replies
  • 0 likes
  • 682 Views
  • 1 replies
  • 0 likes

Syncing playlists on iphone with pc

Made a new playlist on my iphone yesterday, but it doesnt show up on spotify on my pc. How do I fix this?

  • Newbie
  • Made a new playlist on my iphone yesterday, but it doesnt show up on spotify on my pc. How do I fix this?
  • driveflanger
  • Community Legend
  • 370 Views
  • 1 replies
  • 0 likes
  • 370 Views
  • 1 replies
  • 0 likes

Available offline mode not working!

I have sufficient space on iPhone 6.And got the premium account. But all of a sudden the offline mode wasn't Available this morning

  • Newbie
  • I have sufficient space on iPhone 6. And got the premium account. But all of a sudden the offline mode wasn't Available this morning
  • MichaelW
  • Community Legend
  • 273 Views
  • 1 replies
  • 0 likes
  • 273 Views
  • 1 replies
  • 0 likes

Can't log in in the app

Hello, Today, my App (3.9.0) on my iphone on iOs8 frezze on the start. So I delete the app and download it again from the app store. Now, I 'm not able to log in, without response from spotify when I try with wrong credential, I have quickly an error...

  • Casual Listener
  • Hello,   Today, my App (3.9.0) on my iphone on iOs8 frezze on the start.   So I delete the app and download it again from the app store.   Now, I 'm not able to log in, without r...
  • fred35
  • Casual Listener
  • 244 Views
  • 1 replies
  • 0 likes
  • 244 Views
  • 1 replies
  • 0 likes

Issues with Spotify iOS application and Ford Sync

I'm having what I would describe as an issue, but I'm not sure if it is really that, a bug, or some setting that I've overlooked. I have an iPhone 4S that I use in my work truck to exclusively play music using Spotify through the USB connection. Rece...

  • Regular
  • I'm having what I would describe as an issue, but I'm not sure if it is really that, a bug, or some setting that I've overlooked.   I have an iPhone 4S that I use in my work truck to exclusive...
  • Anthony488
  • Newbie
  • 521 Views
  • 3 replies
  • 0 likes
  • 521 Views
  • 3 replies
  • 0 likes

Spotify Premium plays one song at a time

I have Spotify premium and I'm using it on iOS 8.4, but I've had this issue on older versions of iOS. It seems to happen when I've linked too many devices to my account. I'll remove all my devices and do a clean installation, but I'll still only be a...

image1.PNG image2.PNG
  • Newbie
  • I have Spotify premium and I'm using it on iOS 8.4, but I've had this issue on older versions of iOS. It seems to happen when I've linked too many devices to my account. I'll remove all my devices an...
  • kbrooksc
  • Community Legend
  • 636 Views
  • 1 replies
  • 0 likes
  • appissue
    iOS
    onesongonly
    Spotify Premium
  • 636 Views
  • 1 replies
  • 0 likes

Solved!! No Premium on iPhone.

Hi! Ive just signed up again to Premium. Ive had no probs in the past. This time however I cant get the Prem service on iPhone 5s. I paid via Paypal. Premium appears on PC, not phone. I`ve followed all Spotify suggestions but no change. Puzzled!

  • Casual Listener
  • Hi! Ive just signed up again to Premium. Ive had no probs in the past. This time however I cant get the Prem service on iPhone 5s. I paid via Paypal. Premium appears on PC, not phone. I`ve followed a...
  • kbrooksc
  • Community Legend
  • 781 Views
  • 3 replies
  • 0 likes
  • 781 Views
  • 3 replies
  • 0 likes

Solved!! my username is sutherlandjacen but my ex gf's name and pic shows up on my spotify app. what gives?

like the title says, my username is sutherlandjacen but on the ios app, my ex's name and pic shows up.how do i remove the scourge of someone who isn't me.

  • Casual Listener
  • like the title says, my username is sutherlandjacen but on the ios app, my ex's name and pic shows up. how do i remove the scourge of someone who isn't me.
  • Pete
  • Roadie
  • 578 Views
  • 1 replies
  • 1 likes
  • 578 Views
  • 1 replies
  • 1 likes

Spotify connect, devices don't show when 'sleeping'

Hi,I'm using an old phone as a mediaplayer on my stereo. But whenever I try to play music on that device via 'connect' from my desktop, laptop or different phone it doesn't show in the devices list. I have to wake the phone first, once the screen lit...

  • Newbie
  • Hi, I'm using an old phone as a mediaplayer on my stereo. But whenever I try to play music on that device via 'connect' from my desktop, laptop or different phone it doesn't show in the devices li...
  • DasPeter
  • Community Legend
  • 1574 Views
  • 1 replies
  • 1 likes
  • 1574 Views
  • 1 replies
  • 1 likes

iPad App not caching big Album Art Covers

iPad Air 2 iOS 8.4 Spotify 3.7.0.1100 Steps to reproduce Bug:#Sync Playlist for Offline Mode#Switch Spotify app to offline mode#OfflinePlaylist can be played and is showing all covers - the small ones in the lower status bar as well as the big ones i...

  • Music Fan
  • iPad Air 2 iOS 8.4 Spotify 3.7.0.1100   Steps to reproduce Bug: #Sync Playlist for Offline Mode #Switch Spotify app to offline mode #OfflinePlaylist can be played and is showing all covers ...
  • mlansky
  • Music Fan
  • 3182 Views
  • 3 replies
  • 0 likes
  • 3182 Views
  • 3 replies
  • 0 likes

Offline Playlists on more than 3 devices?

After opening Spotify for iOS, this: So I sign into my account online and I see this: Only 2 devices, right? 1) What is happening?2) Why is it continuing to happen? This is probably the 5th time this has happened to me, it forces me to re-sync all pl...

iOS Error Message Screen Shot 2015-07-14 at 5.07.53 PM.png
  • Casual Listener
  • After opening Spotify for iOS, this:                                       &nbsp...
  • supervixen
  • Casual Listener
  • 1058 Views
  • 2 replies
  • 1 likes
  • Offline Access
    offline availablity
    Offline Devices
    Offline playlists unavailable
  • 1058 Views
  • 2 replies
  • 1 likes

Updated Spotify app on iPhone 6 - songs now sorted from first added to recently added!

I don't see any option on the Spotify app where I can sort them how they used to be in default mode, which was recently-to-first added. Any input would be appreciated! Thanks.

  • Casual Listener
  • I don't see any option on the Spotify app where I can sort them how they used to be in default mode, which was recently-to-first added. Any input would be appreciated! Thanks.
  • jean3601
  • Community Legend
  • 277 Views
  • 1 replies
  • 0 likes
  • 277 Views
  • 1 replies
  • 0 likes

Remove songs from playlists

Can someone tell me why I can just remove some songs from a playlist but not in every song in the official spotify app in iOS? It didn't happen in android where I could remove each and every song. The "remove" function/button just shows up in some so...

  • Casual Listener
  • Can someone tell me why I can just remove some songs from a playlist but not in every song in the official spotify app in iOS? It didn't happen in android where I could remove each and every song. Th...
  • 263 Views
  • 0 replies
  • 0 likes
  • 263 Views
  • 0 replies
  • 0 likes