Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • sapmi
  • Music Fan
  • 77279 Views
  • 16 replies
  • 37 likes
  • 77279 Views
  • 16 replies
  • 37 likes

Solved!! Cramped iPhone 5c and low data allowance - need a sync solution!

Hi, I'm posting this question afresh as I've just realised it wasn't relevent to the thread I replied to. I have an Apple iPhone 5c with a lousy 4GB of free space. I want to subscribe to Spotify, but I must choose between a) using all my iPhone memor...

  • Regular
  • Hi, I'm posting this question afresh as I've just realised it wasn't relevent to the thread I replied to.  I have an Apple iPhone 5c with a lousy 4GB of free space. I want to subscribe to Spo...
  • Tiburonsmoke
  • Regular
  • 1099 Views
  • 4 replies
  • 0 likes
  • 1099 Views
  • 4 replies
  • 0 likes

Solved!! Premium subscription after cancellation

I paid for spotify today and decided that it was the last month I would use it due to me running low on money and trying to save more. After my subscription renewed for the month of June I went on to my account and cancelled the automatic billing. A ...

  • Visitor
  • I paid for spotify today and decided that it was the last month I would use it due to me running low on money and trying to save more. After my subscription renewed for the month of June I went on to...
  • Fishtaco
  • Community Legend
  • 1066 Views
  • 4 replies
  • 0 likes
  • Premium payment
  • 1066 Views
  • 4 replies
  • 0 likes

Solved!! The Spitify Connect icon is gone!

I use my iPhone 6 controlling Spotify on my LG Music Flow speakers. It worked fine for a ling time. Suddenly the icon in the lower right corner has disappeared! It just shows the repeat icon.Where is it? (And yes, I have the latest versions and reins...

  • Regular
  • I use my iPhone 6 controlling Spotify on my LG Music Flow speakers. It worked fine for a ling time. Suddenly the icon in the lower right corner has disappeared! It just shows the repeat icon. Where ...
  • Juzjul
  • Casual Listener
  • 12937 Views
  • 12 replies
  • 0 likes
  • spotify connect icon
  • 12937 Views
  • 12 replies
  • 0 likes

Solved!! Unavailable offline song still plays when I am offline

If I set a song or an artist to be unavailable offline, then why does the song or artist play when I'm offline. Also, how do I unsync songs or playlists in order to free up memory on my iPhone? Thanks.

  • Regular
  • If I set a song or an artist to be unavailable offline, then why does the song or artist play when I'm offline.   Also, how do I unsync songs or playlists in order to free up memory on my iPho...
  • Fishtaco
  • Community Legend
  • 654 Views
  • 3 replies
  • 0 likes
  • 654 Views
  • 3 replies
  • 0 likes

Local files not syncing to iPhone 5s

iMac running Yosemite 10.10.3iPhone 5s iOS 8.3 My local files used to be synced to my playlist but after an update they became "grayed out" and when i click on the file on my phone, it says "Song Not Synced". Both my iMac and iPhone are connected to ...

  • Newbie
  • iMac running Yosemite 10.10.3 iPhone 5s iOS 8.3   My local files used to be synced to my playlist but after an update they became "grayed out" and when i click on the file on my phone, it say...
  • mapuya19
  • Community Legend
  • 472 Views
  • 1 replies
  • 0 likes
  • 472 Views
  • 1 replies
  • 0 likes

Running: personalized playlist option missing.

I've downloaded the most recent version of Spotify for iOS 8. I see the running option in my side bar. However, I'm missing the personalized playlist option. I don't understand why, as I have about 20 to 30 personalized playlists, and I've been a pre...

  • Regular
  • I've downloaded the most recent version of Spotify for iOS 8. I see the running option in my side bar. However, I'm missing the personalized playlist option. I don't understand why, as I have about 2...
  • meganlibrarian
  • Regular
  • 1989 Views
  • 5 replies
  • 0 likes
  • iOS 8
    Running
  • 1989 Views
  • 5 replies
  • 0 likes

Solved!! How to stop shuffle play

Can some tell me how to stop shuffle play for my iPhone?

  • Newbie
  • Can some tell me how to stop shuffle play for my iPhone?
  • Mattosaurus
  • Community Legend
  • 1879 Views
  • 3 replies
  • 0 likes
  • 1879 Views
  • 3 replies
  • 0 likes

Failed log in on iPhone 5

Every time I try to log into my account on my iPhone it comes up saying "login failed, you've already created an account with this email address"....yes that's the whole point, can anybody help?

  • Casual Listener
  • Every time I try to log into my account on my iPhone it comes up saying "login failed, you've already created an account with this email address"....yes that's the whole point, can anybody help?
  • Mike91
  • Casual Listener
  • 783 Views
  • 2 replies
  • 0 likes
  • 783 Views
  • 2 replies
  • 0 likes

Solved!! Use Spotify playlist with RunKeeper

Hi, I wish to know if is possible listen Spotify playlist from RunKeeper. Thanks in advance, Regards,

  • Newbie
  • Hi,   I wish to know if is possible listen Spotify playlist from RunKeeper.   Thanks in advance,   Regards, 
  • DirkB
  • Casual Listener
  • 4766 Views
  • 4 replies
  • 0 likes
  • 4766 Views
  • 4 replies
  • 0 likes

My Spotify premium doesnt work

I have had Spotify premium for several years and suddenly it doesnt work. It have changed to a Free account according to my Spotify App

  • Casual Listener
  • I have had Spotify premium for several years and suddenly it doesnt work. It have changed to a Free account according to my Spotify App
  • vincentjaro007
  • Regular
  • 1193 Views
  • 7 replies
  • 0 likes
  • 1193 Views
  • 7 replies
  • 0 likes

Solved!! Another Local Files Issue Thread!

It's really simple to sum up. My iPad and computer are on the same Wifi. I put my local files not available to stream in a playlist, and I marked that playlist to be available offline. All the songs are stilled greyed out on my iPad, and when I click...

  • Casual Listener
  • It's really simple to sum up. My iPad and computer are on the same Wifi. I put my local files not available to stream in a playlist, and I marked that playlist to be available offline. All the songs ...
  • beems
  • Music Fan
  • 1038 Views
  • 1 replies
  • 1 likes
  • 1038 Views
  • 1 replies
  • 1 likes

Spotify wont start on ipad

My Spotify app on my Ipad is failing to start up today.I have tried deleting and re-installing.

  • Regular
  • My Spotify app on my Ipad is failing to start up today.I have tried deleting and re-installing.
  • Fishtaco
  • Community Legend
  • 299 Views
  • 1 replies
  • 0 likes
  • 299 Views
  • 1 replies
  • 0 likes

Not all tracks in a playlist flagged for Offline Mode are downloaded

Hey all, DescriptionSo I've got this issue where I've created playlists and marked a few of them for offline mode so I could listen to them on the go without going over my [unreasonably expensive canadian] cell phone data plan limit. It seems, howeve...

  • Casual Listener
  • Hey all,   Description So I've got this issue where I've created playlists and marked a few of them for offline mode so I could listen to them on the go without going over my [unreasonably ex...
  • Cumberbell
  • Regular
  • 907 Views
  • 8 replies
  • 0 likes
  • 907 Views
  • 8 replies
  • 0 likes

[Bug Report] Spotify stops playing music when playing online radio and iPhone locks

When listening to online radios and the iPhone locks, the next music always freezes in 10'', no meter how many times I skip a music. All controls in lockscreen doesn't respond and the music-time bar stills counting, requiring me to unlock the iPhone ...

  • Newbie
  • When listening to online radios and the iPhone locks, the next music always freezes in 10'', no meter how many times I skip a music. All controls in lockscreen doesn't respond and the music-time bar ...
  • philgin
  • Visitor
  • 543 Views
  • 2 replies
  • 0 likes
  • 543 Views
  • 2 replies
  • 0 likes

Spotify iOS 9 Recently Played display bug

I'm running the latest version of Spotify on IOS 9 (iPhone 6), and obviously this is a beta and there are bound to be issues, and I'm not complaining about this small issue, just making you guys aware of it if you're not already. Most of the time, th...

  • Regular
  • I'm running the latest version of Spotify on IOS 9 (iPhone 6), and obviously this is a beta and there are bound to be issues, and I'm not complaining about this small issue, just making you guys awar...
  • MattSuda
  • Spotify Star
  • 1841 Views
  • 2 replies
  • 0 likes
  • 1841 Views
  • 2 replies
  • 0 likes

Solved!! Spotify Beta iOS 2015 May remove

Hi,There was a new beta option on spotify during May where the user could opt into a beta trial in app that had the new running feature as a part of it. I was wondering whether there was any way in which to revert back to the old standard version tha...

  • Casual Listener
  • Hi, There was a new beta option on spotify during May where the user could opt into a beta trial in app that had the new running feature as a part of it. I was wondering whether there was any way ...
  • AliAllMusic
  • Casual Listener
  • 1269 Views
  • 2 replies
  • 0 likes
  • Beta
    change it back
    iOS 8
  • 1269 Views
  • 2 replies
  • 0 likes

iPhone App Crash / Bug report

Hi there, hope the Spotify Dev team reads this, I just found a bug in the app: Opened spotify in Austria (not my home country) with Roaming/no Internet connection (but not airplane mode). Started playing a playlist (Starred) that was made available o...

  • Regular
  • Hi there,   hope the Spotify Dev team reads this, I just found a bug in the app:   Opened spotify in Austria (not my home country) with Roaming/no Internet connection (but not air...
  • Jordi
  • Community Legend
  • 963 Views
  • 4 replies
  • 0 likes
  • 963 Views
  • 4 replies
  • 0 likes

Bad sound quality using Spotify Equalizer 60 Hz and 150 Hz (bass)

Hi all,I recently bought an UE Boom speaker. I'm really happy with it. After a while, I noticed some sound disortion and cracks in the kick and bass while playing certain songs. I tried to reset my speaker and thought there was something wrong with i...

  • Regular
  • Hi all, I recently bought an UE Boom speaker. I'm really happy with it. After a while, I noticed some sound disortion and cracks in the kick and bass while playing certain songs. I tried to reset ...
  • 3113 Views
  • 0 replies
  • 2 likes
  • Equalizer
    Equalizer help
    Music Experience
  • 3113 Views
  • 0 replies
  • 2 likes

Offline mode not available?!!!

I am running 2.6.0.2113 and when starting the Spotify App Spotify connect is automatically activated. (I never uses Spotify connect). But when trying to set the Spotify App to offline mode the option is grey out and a message appear that offline mode...

  • Newbie
  • I am running 2.6.0.2113 and when starting the Spotify App Spotify connect is automatically activated. (I never uses Spotify connect).   But when trying to set the Spotify App to offline m...
  • holliej
  • Newbie
  • 3862 Views
  • 2 replies
  • 1 likes
  • 3862 Views
  • 2 replies
  • 1 likes