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Please see below the most popular frequently asked questions.

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Ongoing Issues

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • Rastereyes
  • Casual Listener
  • 80854 Views
  • 19 replies
  • 37 likes
  • 80854 Views
  • 19 replies
  • 37 likes

I can delete songs on my Spotify successfuly but they look like still on my iPhone's memory.

I can easily delete them on my Spotify,but it still takes megabites on my iPhone,they are not saved or online.What can I do for deleting them on my phone's memory?

  • Newbie
  • I can easily delete them on my Spotify,but it still takes megabites on my iPhone,they are not saved or online.What can I do for deleting them on my phone's memory?
  • 495 Views
  • 0 replies
  • 0 likes
  • delete music
    Help me!
    iphone
    iPhone 5S
    Spotify
  • 495 Views
  • 0 replies
  • 0 likes

Free Account Suggested Tracks

Recently my premium subscription ended and I want to listen to one of my playlists, but I am constantly being overrun with these "suggested tracks". I put these songs in a playlist because I wanted to listen to them. If i wanted to discover other son...

  • Newbie
  • Recently my premium subscription ended and I want to listen to one of my playlists, but I am constantly being overrun with these "suggested tracks". I put these songs in a playlist because I wanted t...
  • 612 Views
  • 0 replies
  • 0 likes
  • 612 Views
  • 0 replies
  • 0 likes

iphone usb connection continually skipping tracks

Please help, I signed up for spotify for the purpose of using in my car through my iPhone 5C via USB however when I try to play it will keep skipping the tracks after a couple of secounds. Is there anything I can do to my settings to stop this? Appre...

  • Newbie
  • Please help, I signed up for spotify for the purpose of using in my car through my iPhone 5C via USB however when I try to play it will keep skipping the tracks after a couple of secounds. Is there a...
  • 571 Views
  • 0 replies
  • 0 likes
  • 571 Views
  • 0 replies
  • 0 likes

Recommended artists not changing

Hey my recommended artsits on mu ipad app haven't changed in 2 weeks. Thansk in advance

  • Regular
  • Hey my recommended artsits on mu ipad app haven't changed in 2 weeks. Thansk in advance 🙂
  • 351 Views
  • 0 replies
  • 0 likes
  • 351 Views
  • 0 replies
  • 0 likes

Track length doesnt show anymore

Hi,In the latest upgrade, the length of the track only shows a few seconds then it dissapears. It only shows up again if i tap the screen, but then it dissapears again. Can you please fix so that track length shows constantly again? Or make it option...

  • Casual Listener
  • Hi, In the latest upgrade, the length of the track only shows a few seconds then it dissapears. It only shows up again if i tap the screen, but then it dissapears again. Can you please fix so that...
  • Swanny
  • Community Legend
  • 2101 Views
  • 2 replies
  • 2 likes
  • Track length
    visuals
  • 2101 Views
  • 2 replies
  • 2 likes

How can I edit playlists while Connect is running?

Hi, I'm currently listening to Spotify using the desktop app on my Mac. I am also freeing up some space on my iPhone, so would like to turn off "available offline" on a few playlists in my Spotify iOS client. It seems thanks the the "helpful" new Con...

  • Newbie
  • Hi,  I'm currently listening to Spotify using the desktop app on my Mac. I am also freeing up some space on my iPhone, so would like to turn off "available offline" on a few playlists in my Spo...
  • Swanny
  • Community Legend
  • 642 Views
  • 2 replies
  • 0 likes
  • Connect
    iOS
    playlist editing
  • 642 Views
  • 2 replies
  • 0 likes

Solved!! Student Discount

So I am currently paying the full price for premium spotify. My friend told me they have a student price. How do I get it?

  • Casual Listener
  • So I am currently paying the full price for premium spotify. My friend told me they have a student price. How do I get it?
  • LordRollin
  • Community Legend
  • 765 Views
  • 3 replies
  • 0 likes
  • 765 Views
  • 3 replies
  • 0 likes

Problem with longer local tracks!?

So after the last update Spotify seems to get all messed up when playing local tracks. I.e. i have a local track that is over 7 hours long. It used to work fine both on the computer and ios, but now it seems I can't forward/rewind properly. Just to c...

  • Casual Listener
  • So after the last update Spotify seems to get all messed up when playing local tracks. I.e. i have a local track that is over 7 hours long. It used to work fine both on the computer and ios, but now ...
  • Zoidvash
  • Casual Listener
  • 629 Views
  • 1 replies
  • 0 likes
  • 629 Views
  • 1 replies
  • 0 likes

Spotify Radio playing tracks I've Thumbs down

I have given about 50 tracks a thumbs down but they still play. How do I fix this?

  • Gig Goer
  • I have given about 50 tracks a thumbs down but they still play. How do I fix this?
  • nobodyfamous
  • Newbie
  • 472 Views
  • 1 replies
  • 1 likes
  • 472 Views
  • 1 replies
  • 1 likes

spotify on my ipod touch 4g

Hi @ll, unfortunately Spotify doesn´t work on my Ipod Touch 4g. I connect it per USB-Cable with my Laptop where I installed Spotify a few days ago. Under "devices" (German: Geräte) my Ipod doesn´t appear... It also doesn´t work when I change the USB-...

  • Newbie
  • Hi @ll,   unfortunately Spotify doesn´t work on my Ipod Touch 4g. I connect it per USB-Cable with my Laptop where I installed Spotify a few days ago. Under "devices" (German: Geräte) my Ip...
  • jeanettept
  • Newbie
  • 2983 Views
  • 3 replies
  • 1 likes
  • 2983 Views
  • 3 replies
  • 1 likes

How do I turn shuffle off on my iphone?!

I pressed the shuffle button on a playlist, it worked fine. Now I was to listen to that playlist in the normal order and I cannot turn the shuffle off. If I press the shuffle button it just skips to a different song. Am I missing something? Please he...

  • Newbie
  • I pressed the shuffle button on a playlist, it worked fine. Now I was to listen to that playlist in the normal order and I cannot turn the shuffle off. If I press the shuffle button it just skips to ...
  • MattSuda
  • Spotify Star
  • 294 Views
  • 1 replies
  • 0 likes
  • 294 Views
  • 1 replies
  • 0 likes

The audio gets softer after update

The audio gets very soft after the update on 4/6/2015. I don't know why but it gets a lot softer and muffled. It used to be loud and clear but after updating, I was really impressed at how soft and muffled the songs have become. I hope Spotify will f...

  • Casual Listener
  • The audio gets very soft after the update on 4/6/2015. I don't know why but it gets a lot softer and muffled. It used to be loud and clear but after updating, I was really impressed at how soft and m...
  • 319 Views
  • 0 replies
  • 0 likes
  • 319 Views
  • 0 replies
  • 0 likes

Spotify Connect not Recognizing iPad Gen 1

Hello Future Savior! I have Spotify on my iPad 1st Gen, Mac & iPhone. All 3 are on the same Wifi network however only the Mac & iPhone communicate with each other as devices I can switch between using Spotify Connect. I've reinstalled the Spotify app...

  • Newbie
  • Hello Future Savior!   I have Spotify on my iPad 1st Gen, Mac & iPhone. All 3 are on the same Wifi network however only the Mac & iPhone communicate with each other as devices I can sw...
  • MattSuda
  • Spotify Star
  • 958 Views
  • 2 replies
  • 0 likes
  • 958 Views
  • 2 replies
  • 0 likes

Solved!! QUESTION

is it possible for too ppl to share accounts and listen to music on two different devices at the sametime?

  • Newbie
  • is it possible for too ppl to share accounts and listen to music on two different devices at the sametime?
  • An212
  • Casual Listener
  • 9907 Views
  • 2 replies
  • 0 likes
  • 9907 Views
  • 2 replies
  • 0 likes

Unable to go to specific album or artist on IOS app

DescriptionOn the mobile app, whenever I try to navigate to a specific album or artist that I have saved, instead of directing me to that artist/album, I am instead redirected to the user profile for "Robert Andersson". I have never visited nor heard...

  • Casual Listener
  •     Description On the mobile app, whenever I try to navigate to a specific album or artist that I have saved, instead of directing me to that artist/album, I am instead redirected to th...
  • kattmeary
  • Casual Listener
  • 302 Views
  • 2 replies
  • 0 likes
  • 302 Views
  • 2 replies
  • 0 likes

Spotify Mobile Won't Let Me Share Songs With Friends

I was trying to "Share" a song with a friend. I clicked the options tab next to the song, selected "Share", "Send To", then "Select People". When I got to this page there was no one to select to send the song to. I follow 3 people so I know that I am...

  • Newbie
  • I was trying to "Share" a song with a friend.  I clicked the options tab next to the song, selected "Share", "Send To", then "Select People".  When I got to this page there was no one to se...
  • 485 Views
  • 0 replies
  • 0 likes
  • 485 Views
  • 0 replies
  • 0 likes

Spotify running and other new features not available on latest version

I want to use the new running feature but apparently it's only available to some users? Why is this? I pay for premium and can't get the new features that were supposedly released 9 days ago. I have uninstalled and reinstalled app 3 times. I am in th...

  • Casual Listener
  • I want to use the new running feature but apparently it's only available to some users? Why is this? I pay for premium and can't get the new features that were supposedly released 9 days ago. I have ...
  • reedc
  • Casual Listener
  • 1309 Views
  • 6 replies
  • 0 likes
  • 1309 Views
  • 6 replies
  • 0 likes

New 'compilations' don't appear in iOS Spotify app

I am logged into a premium account that has been working great, until my friend had asked me if I had downloaded a new release of J. Cole's (new on spotify anyways)... It won't appear on the 'artist's page'. I've made sure I was online, restarted the...

  • Newbie
  • I am logged into a premium account that has been working great, until my friend had asked me if I had downloaded a new release of J. Cole's (new on spotify anyways)... It won't appear on the 'artist'...
  • MattSuda
  • Spotify Star
  • 294 Views
  • 2 replies
  • 0 likes
  • 294 Views
  • 2 replies
  • 0 likes

Right artist wrong song!!

I tried to download a song from an artist, a song downloaded from the correct artist , but it was a song of theirs I did not want, help? I have an iPhone 4s

  • Newbie
  • I tried to download a song from an artist, a song downloaded from the correct artist , but it was a song of theirs I did not want, help? I have an iPhone 4s
  • 237 Views
  • 0 replies
  • 0 likes
  • 237 Views
  • 0 replies
  • 0 likes

iPhone 6+ / iOS 8 Offline Mode No Longer Working

I've had Spotify Premium for a number of years on various phones and OSs and up until about 2 months ago it worked wonderfully on my iPhone 6+. However when I choose "Save" on an album or playlsit it only donwloads a sporadic number of songs (at best...

  • Casual Listener
  • I've had Spotify Premium for a number of years on various phones and OSs and up until about 2 months ago it worked wonderfully on my iPhone 6+. However when I choose "Save" on an album or playlsit it...
  • 330 Views
  • 0 replies
  • 0 likes
  • 330 Views
  • 0 replies
  • 0 likes