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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • Rastereyes
  • Casual Listener
  • 81005 Views
  • 19 replies
  • 37 likes
  • 81005 Views
  • 19 replies
  • 37 likes

Spotify Mobile Won't Let Me Share Songs With Friends

I was trying to "Share" a song with a friend. I clicked the options tab next to the song, selected "Share", "Send To", then "Select People". When I got to this page there was no one to select to send the song to. I follow 3 people so I know that I am...

  • Newbie
  • I was trying to "Share" a song with a friend.  I clicked the options tab next to the song, selected "Share", "Send To", then "Select People".  When I got to this page there was no one to se...
  • 486 Views
  • 0 replies
  • 0 likes
  • 486 Views
  • 0 replies
  • 0 likes

Spotify running and other new features not available on latest version

I want to use the new running feature but apparently it's only available to some users? Why is this? I pay for premium and can't get the new features that were supposedly released 9 days ago. I have uninstalled and reinstalled app 3 times. I am in th...

  • Casual Listener
  • I want to use the new running feature but apparently it's only available to some users? Why is this? I pay for premium and can't get the new features that were supposedly released 9 days ago. I have ...
  • reedc
  • Casual Listener
  • 1314 Views
  • 6 replies
  • 0 likes
  • 1314 Views
  • 6 replies
  • 0 likes

New 'compilations' don't appear in iOS Spotify app

I am logged into a premium account that has been working great, until my friend had asked me if I had downloaded a new release of J. Cole's (new on spotify anyways)... It won't appear on the 'artist's page'. I've made sure I was online, restarted the...

  • Newbie
  • I am logged into a premium account that has been working great, until my friend had asked me if I had downloaded a new release of J. Cole's (new on spotify anyways)... It won't appear on the 'artist'...
  • MattSuda
  • Spotify Star
  • 294 Views
  • 2 replies
  • 0 likes
  • 294 Views
  • 2 replies
  • 0 likes

Right artist wrong song!!

I tried to download a song from an artist, a song downloaded from the correct artist , but it was a song of theirs I did not want, help? I have an iPhone 4s

  • Newbie
  • I tried to download a song from an artist, a song downloaded from the correct artist , but it was a song of theirs I did not want, help? I have an iPhone 4s
  • 239 Views
  • 0 replies
  • 0 likes
  • 239 Views
  • 0 replies
  • 0 likes

iPhone 6+ / iOS 8 Offline Mode No Longer Working

I've had Spotify Premium for a number of years on various phones and OSs and up until about 2 months ago it worked wonderfully on my iPhone 6+. However when I choose "Save" on an album or playlsit it only donwloads a sporadic number of songs (at best...

  • Casual Listener
  • I've had Spotify Premium for a number of years on various phones and OSs and up until about 2 months ago it worked wonderfully on my iPhone 6+. However when I choose "Save" on an album or playlsit it...
  • 332 Views
  • 0 replies
  • 0 likes
  • 332 Views
  • 0 replies
  • 0 likes

How to remove notifications on iPhone after message is read?

My Spoity icon on my iPhone 5 indicates I have 13 messages (or, is it just 13 generic notifications? Not sure, but probably makes no difference.) It's been like this for MONTHS. It does not update when I actually get new messages or notifications. It...

  • Gig Goer
  • My Spoity icon on my iPhone 5 indicates I have 13 messages (or, is it just 13 generic notifications? Not sure, but probably makes no difference.) It's been like this for MONTHS. It does not update wh...
  • JoelWhy
  • Gig Goer
  • 650 Views
  • 5 replies
  • 1 likes
  • 650 Views
  • 5 replies
  • 1 likes

Connect radio pioneer android

Hello!!! I have a problem when listen music in my car. It have a radio pionner avh-x2650bt and mi phone is S5. When I hear music in my phone with spotify on the screen of the car radio information from the original player of the phone and not of Spot...

  • Visitor
  • Hello!!!   I have a problem when listen music in my car. It have a radio pionner avh-x2650bt and mi phone is S5.   When I hear music in my phone with spotify on the screen of the c...
  • 480 Views
  • 0 replies
  • 0 likes
  • 480 Views
  • 0 replies
  • 0 likes

Edited albums

So I'm seriously thinking of canceling my subscription because I can't find edited versions of albums. I listen to a ton of rap but would prefer not to have the cursing when my kids are riding, but it's nearly impossible to find edited versions on th...

  • Casual Listener
  • So I'm seriously thinking of canceling my subscription because I can't find edited versions of albums. I listen to a ton of rap but would prefer not to have the cursing when my kids are riding, but i...
  • Gasman77494
  • Casual Listener
  • 777 Views
  • 2 replies
  • 0 likes
  • 777 Views
  • 2 replies
  • 0 likes

[Running] feature doesn't work

Descriptionclick into Running tab on iPhone6 with iOS8.3, screen shows "Error Occurs" in chinese "發生錯誤" A more detailed description, using numbered steps1. Open Spotify2. click Running3. nothing What I expected to happenRunning feature, at least a bu...

2015-06-04 18.31.06.png 2015-06-04 18.31.10.png
  • Newbie
  • Description click into Running tab on iPhone6 with iOS8.3, screen shows "Error Occurs" in chinese "發生錯誤"   A more detailed description, using numbered steps 1. Open Spotify 2. cli...
  • 647 Views
  • 0 replies
  • 0 likes
  • 647 Views
  • 0 replies
  • 0 likes

Shared Songs (Mobile) Not showing up on Desktop

I sent a song to a friend through the mobile app but it isn't showing up in my desktop inbox. Has it still been shared?

  • Newbie
  • I sent a song to a friend through the mobile app but it isn't showing up in my desktop inbox. Has it still been shared?
  • 215 Views
  • 0 replies
  • 0 likes
  • 215 Views
  • 0 replies
  • 0 likes

0.5gb in 40 mins?

Is it normal for spotify to take 0.5gb in 40 min of my mobildata? Previously i could listen for weeks on my 10gb. Now i have used 30gb in 3 weeks? What can i do and what is the problem? If it is a problem.

  • Newbie
  • Is it normal for spotify to take 0.5gb in 40 min of my mobildata? Previously i could listen for weeks on my 10gb. Now i have used 30gb in 3 weeks? What can i do and what is the problem? If it is a pr...
  • Fishtaco
  • Community Legend
  • 299 Views
  • 1 replies
  • 0 likes
  • 299 Views
  • 1 replies
  • 0 likes

Interested in saving energy? Spotify Connect is not how to do it

On my powered speaker, it has Airplay and Spotify Connect.It says in the speaker manual: "During use of AirPlay… input, if no music is played or this unit’s controls are not operated for 20 minutes or more, the unit’s power will automatically be swit...

  • Gig Goer
  • On my powered speaker, it has Airplay and Spotify Connect. It says in the speaker manual:  "During use of AirPlay… input, if no music is played or this unit’s controls are not operat...
  • Fishtaco
  • Community Legend
  • 367 Views
  • 1 replies
  • 1 likes
  • 367 Views
  • 1 replies
  • 1 likes

Turn off cross-device control

If I'm playing music on one thing, I don't want it to start playing somewhere else. I don't know when this 'feature' got added but it's a total nightmare. Here's the problem: I have Spotify on my desktop at work, as well as installed on my mobile. I ...

  • Gig Goer
  • If I'm playing music on one thing, I don't want it to start playing somewhere else. I don't know when this 'feature' got added but it's a total nightmare.    Here's the problem: I ha...
  • Ivan92
  • Community Legend
  • 1830 Views
  • 1 replies
  • 3 likes
  • bug
    control
    cross-device
    internet of things
    iOS
    rubbish feature
  • 1830 Views
  • 1 replies
  • 3 likes

Queue problems when using Spotify Connect

Hi, I am having problems when queueing songs while using Spotify Connect. I am controlling a Gramofon with an iPhone 6, and queueing is currently not working at all. Regardless of how many songs I add to the queue, the second the next song starts, th...

  • Regular
  • Hi, I am having problems when queueing songs while using Spotify Connect. I am controlling a Gramofon with an iPhone 6, and queueing is currently not working at all. Regardless of how many songs ...
  • edwardmp
  • Casual Listener
  • 982 Views
  • 2 replies
  • 3 likes
  • 982 Views
  • 2 replies
  • 3 likes

Spotify Running for iPhone

I was wondering when Spotify Running would be available for iPhone? I have the app and a premium subscription, but I cannot access the Spotify Running or Spotify New which is supposedly available. Does anyone know if it's available to all users or ho...

  • Newbie
  • I was wondering when Spotify Running would be available for iPhone?  I have the app and a premium subscription, but I cannot access the Spotify Running or Spotify New which is supposedly availab...
  • Ivan92
  • Community Legend
  • 603 Views
  • 1 replies
  • 0 likes
  • Mac
  • 603 Views
  • 1 replies
  • 0 likes

New update issues

Ever since i have updated the app it has been giving me problems. All my songs will only play half way through, there are some songs, artist, and playlist that i am not able to play. Downloaded or not. The update has some serious glitches. I dont kno...

  • Newbie
  • Ever since i have updated the app it has been giving me problems. All my songs will only play half way through, there are some songs, artist, and playlist that i am not able to play. Downloaded or no...
  • Ivan92
  • Community Legend
  • 290 Views
  • 1 replies
  • 0 likes
  • 290 Views
  • 1 replies
  • 0 likes

Solved!! Why my playlist won't syn

Hi can u tell me why I cannot download my playlist and listen to offline ? I pay 9.99 per month and I have to waste my 3G data just to stream the music . Getting frustrated!!!'

  • Casual Listener
  • Hi can u tell me why I cannot download my playlist and listen to offline ? I pay 9.99 per month and I have to waste my 3G data just to stream the music . Getting frustrated!!!'
  • oreillysHD
  • Newbie
  • 689 Views
  • 2 replies
  • 0 likes
  • 689 Views
  • 2 replies
  • 0 likes

Connect only works for one song

My wife is having a problem with Spotify connect. We can fire up Spotify on my iPad, tap the speaker icon and select my desktop (OS X), and play a song. It will work for one song, then my iPad and desktop will start playing different songs. Interesti...

  • Newbie
  • My wife is having a problem with Spotify connect. We can fire up Spotify on my iPad, tap the speaker icon and select my desktop (OS X), and play a song. It will work for one song, then...
  • MattSuda
  • Spotify Star
  • 274 Views
  • 1 replies
  • 0 likes
  • 274 Views
  • 1 replies
  • 0 likes

$0.99 a month

I have tried the free week trial for premium and now im trying to get the 3 months for $0.99 but its not letting me do it because it says "i have already done it" which isn't true. Help me please

  • Casual Listener
  • I have tried the free week trial for premium and now im trying to get the 3 months for $0.99 but its not letting me do it because it says "i have already done it" which isn't true. Help me please
  • LordRollin
  • Community Legend
  • 481 Views
  • 3 replies
  • 0 likes
  • 481 Views
  • 3 replies
  • 0 likes

Obly one song won't play

I have spotify premium so I have all my songs downloaded onto my phone. One song, even though it says it's downloaded, will not play past 10 seconds. I have tried unselecting that song and then putting it back into my songs and I can't seem to make i...

  • Casual Listener
  • I have spotify premium so I have all my songs downloaded onto my phone. One song, even though it says it's downloaded, will not play past 10 seconds. I have tried unselecting that song and then putti...
  • Cretrum
  • Casual Listener
  • 368 Views
  • 1 replies
  • 0 likes
  • 368 Views
  • 1 replies
  • 0 likes