Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • Rastereyes
  • Casual Listener
  • 79729 Views
  • 19 replies
  • 37 likes
  • 79729 Views
  • 19 replies
  • 37 likes

Solved!! Sync Quality

I use iPhone 5S. If my sync quality is "normal" and stream quality is "extreme", what will happen when I listen a song through internet but the song is available offline? Is it quality "normal" because I sync it offline or is it quality "extreme" bec...

  • Casual Listener
  • I use iPhone 5S. If my sync quality is "normal" and stream quality is "extreme", what will happen when I listen a song through internet but the song is available offline? Is it quality "normal" becau...
  • icebabe
  • Casual Listener
  • 13150 Views
  • 6 replies
  • 0 likes
  • 13150 Views
  • 6 replies
  • 0 likes

No Track Information (Title, Artist, Artwork) on BMW

I just got a new 2015 BMW F30 and was planning to use an iPod Touch 5th generation for Spotify in the car. The idea was that I'd always have it in the armrest using the ConnectedDrive app so that I wouldn't have to take my phone out every time I got ...

  • Regular
  • I just got a new 2015 BMW F30 and was planning to use an iPod Touch 5th generation for Spotify in the car. The idea was that I'd always have it in the armrest using the ConnectedDrive app so that I w...
  • jhnrk3
  • Casual Listener
  • 4742 Views
  • 8 replies
  • 0 likes
  • 4742 Views
  • 8 replies
  • 0 likes

Premium on iPhone app

It's saying 12.99 for one month but I keep seeing .99 for three months when I try and purchase from app it says 12.99 for one month where is the free trail why can't the app get free trail so stupid ease help

  • Casual Listener
  • It's saying 12.99 for one month but I keep seeing .99 for three months when I try and purchase from app it says 12.99 for one month where is the free trail why can't the app get free trail so stupid ...
  • Taylor
  • Community Legend
  • 445 Views
  • 1 replies
  • 0 likes
  • Web Player
  • 445 Views
  • 1 replies
  • 0 likes

Playlists deleted and song only plays for 1 and a half minutes

My playlists have been deleted and if I can even get a song to play, it only plays for about one minute and 30 seconds.

  • Casual Listener
  • My playlists have been deleted and if I can even get a song to play, it only plays for about one minute and 30 seconds. 
  • Taylor
  • Community Legend
  • 594 Views
  • 1 replies
  • 0 likes
  • 594 Views
  • 1 replies
  • 0 likes

Track on IOS device isn't matching what's playing through PS4

Hey For the past 3 days whenever syncing my iPhone 6 with my PS4, the track being played through the PS4 isn't matching what's on the screen on my iPhone. The phone stays stuck on the track I started playing when syncing the devices together. When I ...

  • Newbie
  • Hey 🙂   For the past 3 days whenever syncing my iPhone 6 with my PS4, the track being played through the PS4 isn't matching what's on the screen on my iPhone. The phone stays stuck on the tra...
  • 409 Views
  • 0 replies
  • 0 likes
  • 409 Views
  • 0 replies
  • 0 likes

Queue fails in ios

I plugged my Mac to some speakers in the living room and wanted to control it with my iPhone, so i put a few songs in the queue. After the first song finished and the next started, the song i put in the queue was playing, but my iPhone said that anot...

  • Regular
  • I plugged my Mac to some speakers in the living room and wanted to control it with my iPhone, so i put a few songs in the queue. After the first song finished and the next started, the song i put in ...
  • 510 Views
  • 0 replies
  • 1 likes
  • bug
    fail
    queue
  • 510 Views
  • 0 replies
  • 1 likes

Spotify Connect Not Working Since upgrade to 3.0.0

Hi I recently bought a Roberts iStream radio with Spotify Connect support and have had a few problems: 1) I was able to connect with my iphone running Spotify version 2.7 and play / control the songs however my wife had version 3 and was able to see ...

  • Newbie
  • Hi   I recently bought a Roberts iStream radio with Spotify Connect support and have had a few problems:   1) I was able to connect with my iphone running Spotify version 2.7 and play /...
  • earthman
  • Regular
  • 4372 Views
  • 20 replies
  • 2 likes
  • 4372 Views
  • 20 replies
  • 2 likes

Upgraded using Vodafone

I had Spotify Free and I then upgraded my phone contract with Vodafone to include Spotify premium free for 12 months. How do I update my Spotify account to premium ? I have been asked to cancel my Spotify Free account but I don't think I can do that ...

  • Newbie
  • I had Spotify Free and I then upgraded my phone contract with Vodafone to include Spotify premium free for 12 months. How do I update my Spotify account to premium ? I have been asked to cancel my Sp...
  • Swanny
  • Community Legend
  • 484 Views
  • 2 replies
  • 0 likes
  • 484 Views
  • 2 replies
  • 0 likes

Can't get music to sync to phone

I have an iPhone 4s 32gb running IOS 8. I was able to get some tracks downloaded before but it wouldn't download the rest (I had more than 7gb of free space at this point) so I deleted & then redownloaded the app. Now I can't get any tracks to sync. ...

  • Casual Listener
  • I have an iPhone 4s 32gb running IOS 8. I was able to get some tracks downloaded before but it wouldn't download the rest (I had more than 7gb of free space at this point) so I deleted & then red...
  • Graaaaaaaace
  • Casual Listener
  • 657 Views
  • 3 replies
  • 0 likes
  • 657 Views
  • 3 replies
  • 0 likes

Having problems with songs not synching on phone and my desktop

I been having a problem trying to get some songs to synch between my phone and my desktop. 3 songs r songs from spotify them self. I also i cant get some of my some of my local tracks to synch and my iphone wont be read by my desktop. Please help Als...

  • Casual Listener
  • I been having a problem trying to get some songs to synch between my phone and my desktop.  3 songs r songs from spotify them self.  I also i cant get some of my some of my local tracks to ...
  • MattSuda
  • Spotify Star
  • 421 Views
  • 3 replies
  • 0 likes
  • 421 Views
  • 3 replies
  • 0 likes

Thumbs downed songs continue to play

I am getting frustrated as songs that I have thumbs downed have continued to play, I even started to keep track of them and one song I have thumbs downed 5 times! Why does it say it is "improving station" and I am encouraged to use the thumbs up/down...

  • Newbie
  • I am getting frustrated as songs that I have thumbs downed have continued to play, I even started to keep track of them and one song I have thumbs downed 5 times! Why does it say it is "improving sta...
  • Jambamalam
  • Newbie
  • 1264 Views
  • 4 replies
  • 6 likes
  • 1264 Views
  • 4 replies
  • 6 likes

iPhone not recognized by desktop client

My iPhone is not appearing in the "devices" section of my desktop client. Both the mobile app and desktop client are connected to the same wireless network, and Spotify mobile is "online." I'm paying for the premium service and would like to be able ...

  • Casual Listener
  • My iPhone is not appearing in the "devices" section of my desktop client. Both the mobile app and desktop client are connected to the same wireless network, and Spotify mobile is "online." I'm paying...
  • 1179201642
  • Newbie
  • 2959 Views
  • 12 replies
  • 2 likes
  • 2959 Views
  • 12 replies
  • 2 likes

sigo en gratuito

Hoy compre spotify pero al entrar sigo en gratuito y ya reiniciar muchas veces (cabe mencionar que inicio por medio de fb)

  • Casual Listener
  • Hoy compre spotify pero al entrar sigo en gratuito y ya reiniciar muchas veces (cabe mencionar que inicio por medio de fb)
  • Rabiella
  • Casual Listener
  • 335 Views
  • 2 replies
  • 0 likes
  • 335 Views
  • 2 replies
  • 0 likes

Spotify premium não está funcionando no IOS

Paguei a conta premium mas no meu app ele continua na versão free, tenho o comprovante da app de pagamento efetuado e já tentei de tudo pra atualizar o app, ele continuar free e não premium como deveria.Oq eu faço?

  • Casual Listener
  • Paguei a conta premium mas no meu app ele continua na versão free, tenho o comprovante da app de pagamento efetuado e já tentei de tudo pra atualizar o app, ele continuar free e não premium como deve...
  • LordRollin
  • Community Legend
  • 515 Views
  • 2 replies
  • 0 likes
  • Spotify
    Spotify Premium
  • 515 Views
  • 2 replies
  • 0 likes

still I do not get the option of running,

still I do not get the option of running, Spain is already active in the service? because I do not get the service ??

  • Music Fan
  • still I do not get the option of running, Spain is already active in the service? because I do not get the service ??
  • Chaated
  • Casual Listener
  • 1102 Views
  • 7 replies
  • 1 likes
  • 1102 Views
  • 7 replies
  • 1 likes

Re: Iwe need the ability to have more songs than 3,333 as a premium member to have as offline.

I agree. It seems nonsensical to have to split your collection over 3 devices with an ultimate limit of 9,999. Although i do like Spotify at the moment, my loyalty will only last as long as it takes for another service, itunes maybe?, to offer an unl...

  • Community Legend
  • I agree. It seems nonsensical to have to split your collection over 3 devices with an ultimate limit of 9,999. Although i do like Spotify at the moment, my loyalty will only last as long as it takes ...
  • 338 Views
  • 0 replies
  • 0 likes
  • 338 Views
  • 0 replies
  • 0 likes

Spotify-problems

I'm having problems with Spotify on my Iphone 5. I'm not able to choose songs to play or download any one. I do have premium. Spotify works as usual on my mac for example. There are several who have this problem also. Is there something wrong with th...

  • Newbie
  • I'm having problems with Spotify on my Iphone 5. I'm not able to choose songs to play or download any one. I do have premium. Spotify works as usual on my mac for example. There are several who have ...
  • MattSuda
  • Spotify Star
  • 390 Views
  • 2 replies
  • 1 likes
  • 390 Views
  • 2 replies
  • 1 likes

Iphone doesn't show under devices

Hi people I have a Macbook pro with the latest Spotify version and my iphone 6 with the latest spotify version tooWen i connect my iphone (wireless and usb cable) to my macbook i cannot see him under device section within spotify appWhats wrong?Thank...

  • Visitor
  • Hi people I have a Macbook pro with the latest Spotify version and my iphone 6 with the latest spotify version too Wen i connect my iphone (wireless and usb cable) to my macbook i cannot see him und...
  • MattSuda
  • Spotify Star
  • 334 Views
  • 1 replies
  • 0 likes
  • 334 Views
  • 1 replies
  • 0 likes

Solved!! Swipe To Queue Local Tracks Not Working

I have several playlists. Most are of songs in the Spotify catalog, but I have a few playlists of local tracks I have synced and when I swipe from left to right on the local tracks they do not queue. When I swipe on songs in the catalog, they queue c...

  • Casual Listener
  • I have several playlists. Most are of songs in the Spotify catalog, but I have a few playlists of local tracks I have synced and when I swipe from left to right on the local tracks they do not queue....
  • MattSuda
  • Spotify Star
  • 1617 Views
  • 6 replies
  • 0 likes
  • 1617 Views
  • 6 replies
  • 0 likes

Swipe left to queue song doesn't work with local files

When I try an quickly queue a song from a playlist by swiping left, it doesn't work for local files. I can only queue Spotify tracks by swiping left. If i want to queue a local song, I must click (...) and 'Add to Queue' Hopefully you can fix this an...

  • Music Fan
  • When I try an quickly queue a song from a playlist by swiping left, it doesn't work for local files.   I can only queue Spotify tracks by swiping left. If i want to queue a local song, I mus...
  • MattSuda
  • Spotify Star
  • 1048 Views
  • 3 replies
  • 0 likes
  • 1048 Views
  • 3 replies
  • 0 likes