Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • sapmi
  • Music Fan
  • 64422 Views
  • 16 replies
  • 37 likes
  • 64422 Views
  • 16 replies
  • 37 likes

Update problem.

Since the most recent update, streaming will cease at random if I move away from the app. I cannot browse the Internet or perform any other activity with spotify in the background, without it stopping.I pay the hefty Australian premium fee of $15, an...

  • Casual Listener
  • Since the most recent update, streaming will cease at random if I move away from the app. I cannot browse the Internet or perform any other activity with spotify in the background, without it stoppin...
  • Rakesludge
  • Casual Listener
  • 222 Views
  • 2 replies
  • 0 likes
  • 222 Views
  • 2 replies
  • 0 likes

What speaker would allow you to stream Spotify Premium in a Hospital through Ipad or mac laptop?

I am trying to find out what kind of speaker to get so that someone staying in the hospital for two weeks will be able to stream their spotify premium through their ipad or mac laptop using either bluetooth or the hospitals wifi network. The hospital...

  • Casual Listener
  • I am trying to find out what kind of speaker to get so that someone staying in the hospital for two weeks will be able to stream their spotify premium through their ipad or mac laptop using either bl...
  • Swanny
  • Community Legend
  • 300 Views
  • 3 replies
  • 0 likes
  • 300 Views
  • 3 replies
  • 0 likes

Solved!! Wrong Country

I bought a ipod touch n downloaded Spotify but got the wrong country in it , how can I change it

  • Casual Listener
  • I  bought a ipod touch n downloaded Spotify  but got the wrong country in it , how can I change it
  • user-removed
  • Not applicable
  • 1373 Views
  • 15 replies
  • 0 likes
  • 1373 Views
  • 15 replies
  • 0 likes

Solved!! Scrobble on Last.fm while iOS device is locked

Should the iOS version scrobble to Last.fm while the app is on online mode, reproducing an offline list, the device is locked and on I am on a cellular network? I've read many old posts recommending to reinstall the App but before doing that and havi...

  • Music Fan
  • Should the iOS version scrobble to Last.fm while the app is on online mode, reproducing an offline list, the device is locked and on I am on a cellular network? I've read many old posts...
  • JJMG
  • Newbie
  • 937 Views
  • 3 replies
  • 0 likes
  • iOS
    iphone
    scrobble
  • 937 Views
  • 3 replies
  • 0 likes

iOS playlists not syncing

My playlists aren't syncing to be available offline. I only had my playlist on 2 devices. I have already disabled and deleted the iCloud syncing for Spotify and it's still not working. I've tried logging out and back in, uninstalling and re-installin...

  • Newbie
  • My playlists aren't syncing to be available offline. I only had my playlist on 2 devices. I have already disabled and deleted the iCloud syncing for Spotify and it's still not working. I've tried log...
  • user-removed
  • Not applicable
  • 548 Views
  • 2 replies
  • 0 likes
  • Offline playlists unavailable
  • 548 Views
  • 2 replies
  • 0 likes

Can't play Spotify in Shazam (on iPhone)

Hello fellow Spotify users, Spotify won't connect to Shazam on my iPhone. It works fine on my iPad but every time i try to connect Shazam and Spotify I get the message " Oops! Something went wrong "... (i've attached a photo, it's in Dutch but you ge...

  • Regular
  • Hello fellow Spotify users,   Spotify won't connect to Shazam on my iPhone. It works fine on my iPad but every time i try to connect Shazam and Spotify I get the message " Oops! Something we...
  • verwoerdrv
  • Newbie
  • 1596 Views
  • 2 replies
  • 0 likes
  • 1596 Views
  • 2 replies
  • 0 likes

SPOTIFY EN EL MÓVIL

LLEVO VARIOS DÍAS QUE CUANDO CONECTO EL SPOTIFY EN EL MÓVIL NO ME SUENAN LAS CANCIONES O BIEN TARDAN MUCHO RATO EN CARGARSE, Y UNA VEZ EMPIEZA A SONAR SE VA CORTANDO LA CANCIÓN. COMO PUEDO SOLUCIONARLO? GRACIAS.

  • Newbie
  •   LLEVO VARIOS DÍAS QUE CUANDO CONECTO EL SPOTIFY EN EL MÓVIL NO ME SUENAN LAS CANCIONES O BIEN TARDAN MUCHO RATO EN CARGARSE, Y UNA VEZ EMPIEZA A SONAR SE VA CORTANDO LA CANCIÓN.   C...
  • indawx
  • Newbie
  • 416 Views
  • 3 replies
  • 0 likes
  • 416 Views
  • 3 replies
  • 0 likes

Spotify player suddenly smaller?

I opened Spotify on my iPhone 6 Plus and all seemed well, until I opened the larger player. I noticed that everything was smaller than before: the album art, the controls, everything. I did not notice an update for Spotify in the app store, so I'm as...

Screenshot
  • Music Fan
  • I opened Spotify on my iPhone 6 Plus and all seemed well, until I opened the larger player. I noticed that everything was smaller than before: the album art, the controls, everything. I did not notic...
  • cara_nc
  • Casual Listener
  • 2950 Views
  • 19 replies
  • 2 likes
  • 2950 Views
  • 19 replies
  • 2 likes

iPhone app ford audio integration

The latest version of the app (3.1) has stopped spotify working with my car. It use to work flawlessly and now I can play one song and then nothing

  • Newbie
  • The latest version of the app (3.1) has stopped spotify working with my car. It use to work flawlessly and now I can play one song and then nothing
  • 248 Views
  • 0 replies
  • 0 likes
  • 248 Views
  • 0 replies
  • 0 likes

New Spotify

So I downloaded the new upgrade for Spotify, didn't know that it had all the new bells and whistles (Now, Running, etc.), and I might've skipped through the whole setup thing without paying any attention, but either way, I do not have the New Spotfiy...

  • Casual Listener
  • So I downloaded the new upgrade for Spotify, didn't know that it had all the new bells and whistles (Now, Running, etc.), and I might've skipped through the whole setup thing without paying any atten...
  • Swanny
  • Community Legend
  • 513 Views
  • 1 replies
  • 0 likes
  • New Spotify
  • 513 Views
  • 1 replies
  • 0 likes

Username changed.

I signed up to spotify with a dedicated spotify account, but then I momentarily signed in my Facebook by mistake, my username then changed to my Facebook name, I tried to log off and back on, but my Facebook name is still there, I went on to the desk...

  • Casual Listener
  • I signed up to spotify with a dedicated spotify account, but then I momentarily signed in my Facebook by mistake, my username then changed to my Facebook name, I tried to log off and back on, but my ...
  • Landygirl87
  • Casual Listener
  • 332 Views
  • 2 replies
  • 0 likes
  • 332 Views
  • 2 replies
  • 0 likes

Ipod nano 7th gen don't appear under device

I have an Ipod Nano that I just purchased this passed week. When connecting to spotify vie usb it does not show up under devices. I have unplugged it and plugged the usb back in several times with the same result. Can you please provide me with a sol...

  • Casual Listener
  • I have an Ipod Nano that I just purchased this passed week. When connecting to spotify vie usb it does not show up under devices. I have unplugged it and plugged the usb back in several times with th...
  • ambi_app
  • Newbie
  • 1679 Views
  • 4 replies
  • 0 likes
  • 1679 Views
  • 4 replies
  • 0 likes

Shazam fails in adding songs to automatically generated playlist

Hello,For some time Shazam cannot add songs to its automatically generated playlist on Spotify.I tried disconnecting Shazam and Spotify and then reconnecting them again, but nothing has changed.Any idea about how to fix it?

  • Casual Listener
  • Hello, For some time Shazam cannot add songs to its automatically generated playlist on Spotify. I tried disconnecting Shazam and Spotify and then reconnecting them again, but nothin...
  • PhantomDiesel
  • Roadie
  • 1092 Views
  • 1 replies
  • 0 likes
  • Playlists
    Shazam
  • 1092 Views
  • 1 replies
  • 0 likes

Solved!! Spotify Connect on iPad Mini 2

I love Spotify Connect, and I use it frequently between my MacBook Air laptop and Moto X Android phone. Recently I got an iPad Mini 2, my first iOS device, and Spotify was one of the first apps I downloaded (version 3.1.0.2150). So far, it works grea...

  • Casual Listener
  • I love Spotify Connect, and I use it frequently between my MacBook Air laptop and Moto X Android phone.    Recently I got an iPad Mini 2, my first iOS device, and Spotify was one of the f...
  • PhantomDiesel
  • Roadie
  • 3935 Views
  • 4 replies
  • 0 likes
  • 3935 Views
  • 4 replies
  • 0 likes

Spotify new features for iPad

Why cant i get the new features on Spotify on my iPad?

  • Community Legend
  • Why cant i get the new features on Spotify on my iPad?
  • tleaves
  • Casual Listener
  • 385 Views
  • 1 replies
  • 0 likes
  • 385 Views
  • 1 replies
  • 0 likes

IPad issues

I have recently started experiencing issues with the iPad app:1) I am usually only able to listen to the first song I select. If I try to skip to the next song the play head stays at 0:00. This is affecting any song i try to stream, as well as any se...

  • Newbie
  • I have recently started experiencing issues with the iPad app: 1) I am usually only able to listen to the first song I select. If I try to skip to the next song the play head stays at 0:00. This is ...
  • DasPeter
  • Community Legend
  • 278 Views
  • 1 replies
  • 0 likes
  • 278 Views
  • 1 replies
  • 0 likes

I phone 6 issue

Hi I am having an issue with spotify on my iPhone ... When I press the home button the music automatically turns off or when the screen times out and goes black... The screen has to be on spotify in order for it to work ... I think it is only happeni...

  • Newbie
  • Hi I am having an issue with spotify on my iPhone ... When I press the home button the music automatically turns off or when the screen times out and goes black... The screen has to be on spotify in ...
  • PhantomDiesel
  • Roadie
  • 226 Views
  • 1 replies
  • 0 likes
  • 226 Views
  • 1 replies
  • 0 likes

FYI: special characters in playlist name affects offline sync

I had an issue where I was unable to sync a playlist for offline availability on my iPhone 6. I think I traced the issue: I had a special character (a plus sign, i.e. "+") in my playlist name, which was somehow preventing me from syncing my music. I ...

  • Newbie
  • I had an issue where I was unable to sync a playlist for offline availability on my iPhone 6.     I think I traced the issue: I had a special character (a plus sign, i.e. "+") i...
  • 1074 Views
  • 0 replies
  • 1 likes
  • 1074 Views
  • 0 replies
  • 1 likes

Spotify won't sync offline playlists

After an error message said that I lost download capablilites on my iPhone 6 Plus, all of my downloaded playlists were reset. All of my local tracks were lost, and now most of them won't sync. On some playlists, it syncs half of the songs, and on oth...

  • Regular
  • After an error message said that I lost download capablilites on my iPhone 6 Plus, all of my downloaded playlists were reset. All of my local tracks were lost, and now most of them won't sync. On som...
  • vturner830
  • Newbie
  • 251 Views
  • 1 replies
  • 0 likes
  • 251 Views
  • 1 replies
  • 0 likes

Saved songs gone

All of my saved songs over night just disappeared and changed to the most random songs that I don't even know

  • Casual Listener
  • All of my saved songs over night just disappeared and changed to the most random songs that I don't even know
  • dinomight
  • Spotify Star
  • 335 Views
  • 2 replies
  • 0 likes
  • 335 Views
  • 2 replies
  • 0 likes