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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • sapmi
  • Music Fan
  • 70738 Views
  • 16 replies
  • 37 likes
  • 70738 Views
  • 16 replies
  • 37 likes

Charged THREE times without premium!

I wrote about this yesterday but now it appears that I have been charged not once, not twice, but THREE times! After using the contact form I finally got an email saying to send copies of my bank statements but as soon as I sent them, they suddenly s...

  • Casual Listener
  • I wrote about this yesterday but now it appears that I have been charged not once, not twice, but THREE times! After using the contact form I finally got an email saying to send copies of my bank sta...
  • OviiiOne
  • Community Legend
  • 268 Views
  • 1 replies
  • 0 likes
  • 268 Views
  • 1 replies
  • 0 likes

EQ on version 2.9.0 not working

Hi, I don't change the EQ too much because I have good headphone, so I just added a bit more high-tones a while back. I'm currently traveling and wanted to play with the EQ to compensate for the noise around me. After the first on/off toggle of the E...

  • Newbie
  • Hi, I don't change the EQ too much because I have good headphone, so I just added a bit more high-tones a while back. I'm currently traveling and wanted to play with the EQ to compensate for the nois...
  • 459 Views
  • 0 replies
  • 0 likes
  • 2.9.0
    Equalizer
  • 459 Views
  • 0 replies
  • 0 likes

no sound local files

no sound when playing loacl files on iphone 5, no probs on spotify files, when connected to laptop phone is not recognized. solutions?

  • Casual Listener
  • no sound when playing loacl files on iphone 5, no probs on spotify files, when connected to laptop phone is not recognized. solutions?
  • linask24
  • Casual Listener
  • 480 Views
  • 2 replies
  • 0 likes
  • 480 Views
  • 2 replies
  • 0 likes

Stuttering Audio

This wasn't an issue until a few months ago for me. No system changes until after the stuttering began. There doesn't seem to be a rhyme or reason to this, but I tried reinstalling the OS and everything, but I still get a slight stutter during songs ...

  • Regular
  • This wasn't an issue until a few months ago for me. No system changes until after the stuttering began.   There doesn't seem to be a rhyme or reason to this, but I tried reinstalling the OS an...
  • 327 Views
  • 0 replies
  • 0 likes
  • 327 Views
  • 0 replies
  • 0 likes

Synchronised songs not available

Hello everyone, I am a premium user for a while now, and I am experimenting a problem since a few months.I succeed to transfer some music I have on my laptop to my iPhone with the sync. It was working perfectly, but after a few days, all the transfer...

IMG_4322.jpg
  • Newbie
  • Hello everyone,   I am a premium user for a while now, and I am experimenting a problem since a few months. I succeed to transfer some music I have on my laptop to my iPhone with the syn...
  • Fishtaco
  • Community Legend
  • 242 Views
  • 1 replies
  • 0 likes
  • 242 Views
  • 1 replies
  • 0 likes

odd problem

My local files dont continue playin after one song is finshed even though the songs are synched. And it doesnt say devices in the sidebar so my device doesnt show. Please PM me with help

  • Regular
  • My local files dont continue playin after one song is finshed even though the songs are synched. And it doesnt say devices in the sidebar so my device doesnt show. Please PM me with help
  • Fishtaco
  • Community Legend
  • 273 Views
  • 1 replies
  • 0 likes
  • 273 Views
  • 1 replies
  • 0 likes

Solved!! IPhone app dies when searching

When entering the first character it just dies.Now the only way to find content is to use Google search and browsing the search results there.I am premium user. About 5 GB of data.

  • Regular
  • When entering the first character it just dies. Now the only way to find content is to use Google search and browsing the search results there. I am premium user. About 5 GB of data.
  • Neben
  • Regular
  • 415 Views
  • 3 replies
  • 0 likes
  • 415 Views
  • 3 replies
  • 0 likes

Offline mode not working on iphone 5s

What's the point of having premium if I cant play my songs offline. Offline mode works fine on my laptop but does not work on my Iphone 5s, the arrow stays grey everytime. Please help!!!!! Ruth

  • Newbie
  • What's the point of having premium if I cant play my songs offline. Offline mode works fine on my laptop but does not work on my Iphone 5s, the arrow stays grey everytime. Please help!!!!!  &nb...
  • 180 Views
  • 0 replies
  • 0 likes
  • 180 Views
  • 0 replies
  • 0 likes

Can´t add any mp3 from my laptop to spotify AND spotify doesnt recognize iphone 5s anymore

Since yetserday i figured spotify doesnt recognzie my ihpone 5s anymore. i tryied all, deleting the software on the macbook and reinstalled it, updated the app on my iphone. retsarted both etc.....i am a bit afraid to delete the app on my iphone, as ...

  • Newbie
  • Since yetserday i figured spotify doesnt recognzie my ihpone 5s anymore. i tryied all, deleting the software on the macbook and reinstalled it, updated the app on my iphone. retsarted both etc..... ...
  • cjeaton
  • Casual Listener
  • 460 Views
  • 1 replies
  • 1 likes
  • 460 Views
  • 1 replies
  • 1 likes

Offline sync

I am unable to sync playlists offline on my iPhone 6 over wifi. They will sync over cellular. I have a premium subscription. What happens is you slide the toggle over to the right to make the playlist available offline and the arrow just stays gray. ...

  • Regular
  • I am unable to sync playlists offline on my iPhone 6 over wifi. They will sync over cellular. I have a premium subscription. What happens is you slide the toggle over to the right to make the playlis...
  • RyanMiller
  • Regular
  • 284 Views
  • 1 replies
  • 0 likes
  • 284 Views
  • 1 replies
  • 0 likes

When trying to access premium I get "In app purchases not available in your region"

On my old iphone 5, if I chose "upgrade to premium" it allowed me enter my itunes password and it all worked, although I didn't actually action payment. Since upgrading phone as soon as I click on "get Premium" I get the message"In app purchases not ...

  • Visitor
  • On my old iphone 5, if I chose "upgrade to premium" it allowed me enter my itunes password and it all worked, although I didn't actually action payment. Since upgrading phone as soon as I click on "g...
  • aryaboomer
  • Newbie
  • 7058 Views
  • 3 replies
  • 1 likes
  • 7058 Views
  • 3 replies
  • 1 likes

Solved!! Offline mode

My offline mode will not work. I have Grey arrows next to the song when they are meant to be green for a few days now.I have an IOS 8.3 on an iPhone 5sSpotify version 2.9.0.1954

  • Visitor
  • My offline mode will not work. I have Grey arrows next to the song when they are meant to be green for a few days now. I have an IOS 8.3 on an iPhone 5s Spotify version 2.9.0.1954
  • RyanMiller
  • Regular
  • 537 Views
  • 2 replies
  • 0 likes
  • 537 Views
  • 2 replies
  • 0 likes

Solved!! Severe problems on my iPhone

Hi there, (not-native english speaking, excuse me for my broken english) At first, the problem was the random pausing of songs at around 1:30-1:50. Restarting the song kept it pausing at the same moment, and I couldnt find a option to listen the comp...

  • Casual Listener
  • Hi there, (not-native english speaking, excuse me for my broken english)   At first, the problem was the random pausing of songs at around 1:30-1:50. Restarting the song kept it pausing at the...
  • user-removed
  • Not applicable
  • 705 Views
  • 5 replies
  • 1 likes
  • 705 Views
  • 5 replies
  • 1 likes

issues with adding local files to my iphone 5 from windows.

So ive added some files off soundcloud and dowloaded them onto my pc, which work on my pc. I then tried to add them to my iphone. they are both connected to the same wifi and my pc is online and my phone is online on spotify. My playlists are turned ...

  • Newbie
  • So ive added some files off soundcloud and dowloaded them onto my pc, which work on my pc. I then tried to add them to my iphone. they are both connected to the same wifi and my pc is online and my p...
  • 571 Views
  • 0 replies
  • 0 likes
  • iphone 5
    local files
    local files on iphone
  • 571 Views
  • 0 replies
  • 0 likes

Taylor Swif Music Won't play on Spotify

Last year I purchaced Taylor Swift music from itunes and was sucessful in syncing her music onto spotify. However I recently got a new phone which is iPhone 6 and now my taylor swift music won't play. I tried logging out of spotify and logging back i...

  • Casual Listener
  • Last year I purchaced Taylor Swift music from itunes and was sucessful in syncing her music onto spotify. However I recently got a new phone which is iPhone 6 and now my taylor swift music won't play...
  • britnilinford
  • Newbie
  • 1271 Views
  • 3 replies
  • 0 likes
  • 1271 Views
  • 3 replies
  • 0 likes

Message: Cannot connect to internet(error code 4)

With my macbook pro I am connected to the internet. I have an active spotify account and can access it with my IPhone and my wife can access it with her computer and IPad. I have uninstalled and installed the Spotify App multiple times the past 2 day...

  • Newbie
  • With my macbook pro I am connected to the internet. I have an active spotify account and can access it with my IPhone and my wife can access it with her computer and IPad. I have uninstalled and inst...
  • 453 Views
  • 0 replies
  • 0 likes
  • 453 Views
  • 0 replies
  • 0 likes

Toggle end time/remaining time not working after update on iPad

That feature came in pretty handy. Why did it disappear? I am talking about clicking on the end time on the right side of the scrub timeline to see it toggle to remaining time. The one on the playlist pane.

  • Casual Listener
  • That feature came in pretty handy. Why did it disappear? I am talking about clicking on the end time on the right side of the scrub timeline to see it toggle to remaining time. The one on the playlis...
  • Moni564
  • Casual Listener
  • 252 Views
  • 1 replies
  • 0 likes
  • 252 Views
  • 1 replies
  • 0 likes

Some local files never sync to iPhone

Most local files are syncing to my phone, but some just never do. The files in question actually used to sync (before the recent changes to Spotify) but now show up as grayed out.Renaming them, moving them, or copying them in Finder has no effect.Nei...

  • Casual Listener
  • Most local files are syncing to my phone, but some just never do.   The files in question actually used to sync (before the recent changes to Spotify) but now show up as grayed out. Renaming t...
  • user-removed
  • Not applicable
  • 402 Views
  • 3 replies
  • 2 likes
  • 402 Views
  • 3 replies
  • 2 likes

Solved!! Iv lost all my music on my android galaxy note 4

Iv lost all my music, saved artist etc all I can see is my recently played. Issue occurred while listening to spotify. When I went to switch artist there was nothing. Signed in and out Iv tried everything!!

  • Casual Listener
  • Iv lost all my music, saved artist etc all I can see is my recently played. Issue occurred while listening to spotify. When I went to switch artist there was nothing. Signed in and out Iv tried every...
  • jlm7215
  • Casual Listener
  • 1064 Views
  • 2 replies
  • 1 likes
  • 1064 Views
  • 2 replies
  • 1 likes