Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • sapmi
  • Music Fan
  • 68500 Views
  • 16 replies
  • 37 likes
  • 68500 Views
  • 16 replies
  • 37 likes

Playlist insists on playing removed track

For the past few weeks, I've been experiencing a bug in the iPhone client.I have a "current" playlist which I swap songs in and out of on a weekly basis.This playlist is also set to sync for offline use.When I play new tracks, after a few songs the p...

  • Regular
  • For the past few weeks, I've been experiencing a bug in the iPhone client. I have a "current" playlist which I swap songs in and out of on a weekly basis. This playlist is also set to sync for offl...
  • 147 Views
  • 0 replies
  • 0 likes
  • 147 Views
  • 0 replies
  • 0 likes

No puedo conectarme a dispositivos con connect a pesar de ser usuario PREMIUM

Hola!!Recientemente he adquirido un dispositivo GRAmofon y no puedo conectarme a él ni a otros dispositivos mediante connect a pesar de estar conectado a la misma red wifi con la última versión de la app instalada y la misma sesión abierta. He reinst...

  • Visitor
  • Hola!! Recientemente he adquirido un dispositivo GRAmofon y no puedo conectarme a él ni a otros dispositivos mediante connect a pesar de estar conectado a la misma red wifi con la última versión de ...
  • Ivan92
  • Community Legend
  • 207 Views
  • 1 replies
  • 0 likes
  • 207 Views
  • 1 replies
  • 0 likes

Cannot Sync Local Files in Playlist to my iPhone

I have local (file) music in a playlist on my Mac. I have the playlist set as "Available Offline". Have both my iPhone and Mac on the same WiFi network. But the local files will not play on my iPhone. The playlist is there on my iPhone and the local ...

  • Casual Listener
  • I have local (file) music in a playlist on my Mac. I have the playlist set as "Available Offline". Have both my iPhone and Mac on the same WiFi network. But the local files will not play on my iPhone...
  • sith28
  • Newbie
  • 474 Views
  • 2 replies
  • 1 likes
  • 474 Views
  • 2 replies
  • 1 likes

Crashing on IOS 8.1.2 - Iphone 6

First off, this is really pissing me off. Second off, this is really pissing me off. Here's the situation: I just started a Spotify family (premium) account after being a longtime Spotify listener myself. Everything was going fine for about a week, t...

  • Regular
  • First off, this is really pissing me off. Second off, this is really pissing me off.   Here's the situation:   I just started a Spotify family (premium) account after being a longtime S...
  • cyberfatty
  • Casual Listener
  • 892 Views
  • 2 replies
  • 0 likes
  • Crash
    ios 8.1.2
    iphone6
  • 892 Views
  • 2 replies
  • 0 likes

Pausing

mid way through a song, playback pauses for no apparent reason on my ipad. this account is not being used by any other device.

  • Casual Listener
  • mid way through a song, playback pauses for no apparent reason on my ipad. this account is not being used by any other device.
  • momotaru
  • Regular
  • 312 Views
  • 2 replies
  • 0 likes
  • 312 Views
  • 2 replies
  • 0 likes

2.4.0.1822 forgets shuffle and repeat

I think that starting with version 2.3 spotify loses the settings for shuffle and repeat. I start playing the first song in a playlist and it continues on to the second. Worse, when playing an album it now always stops playing. I think it's related t...

  • Regular
  • I think that starting with version 2.3 spotify loses the settings for shuffle and repeat. I start playing the first song in a playlist and it continues on to the second. Worse, when playing an albu...
  • laughinman1
  • Regular
  • 1030 Views
  • 3 replies
  • 2 likes
  • shuffle repeat settings
  • 1030 Views
  • 3 replies
  • 2 likes

Inbox

The inbox has disappeared from the spotify app on my iphone. If I restart the phone, I can see and open the inbox the first time I open spotify, but after that the inbox is gone. How do I get it back?

  • Newbie
  • The inbox has disappeared from the spotify app on my iphone. If I restart the phone, I can see and open the inbox the first time I open spotify, but after that the inbox is gone. How do I get it...
  • MattSuda
  • Spotify Star
  • 347 Views
  • 1 replies
  • 0 likes
  • 347 Views
  • 1 replies
  • 0 likes

Top track radios by genre (ios v2.8.0)

Hello,New features on v2.8.0 is promising (it shows top albums, top artists, new releases and concerts by genre) but might be better. Still no local singers from my country. They are all international artists.Anyway, i start radio on pop genre page a...

  • Visitor
  • Hello, New features on v2.8.0 is promising (it shows top albums, top artists, new releases and concerts by genre) but might be better. Still no local singers from my country. They are all internat...
  • Lorenzo_NGG
  • Roadie
  • 447 Views
  • 1 replies
  • 0 likes
  • iOS
    Radio
    top tracks
  • 447 Views
  • 1 replies
  • 0 likes

Car Controls and Spotify

Next and Previous buttons do not work Song Title, Artist, Ablum, and other song details do not show up Song Cover does not show I have to manually use my IPhones interface to control spotify. Although its a minor issue to me, it would make my experie...

  • Regular
  • Next and Previous buttons do not work Song Title, Artist, Ablum, and other song details do not show up Song Cover does not show   I have to manually use my IPhones interface to control...
  • user-removed
  • Not applicable
  • 2616 Views
  • 8 replies
  • 0 likes
  • 2616 Views
  • 8 replies
  • 0 likes

New Songs Added to Play Lists

How on earth has this simple, yet insanely annoying problem still not been solved yet?!?When Spotify notifies me that an artist has uploaded 'X amount of songs' to their playlist, it is of no use to me or anybody!You follow the notification to the pl...

  • Music Fan
  • How on earth has this simple, yet insanely annoying problem still not been solved yet?!? When Spotify notifies me that an artist has uploaded 'X amount of songs' to their playlist, it is of no use...
  • 517 Views
  • 0 replies
  • 0 likes
  • Notifications
    Playlist iOS
    Playlist organize song
  • 517 Views
  • 0 replies
  • 0 likes

Solved!! Cannot unsynch/remove tracks from device

I'm running out of disk space on my iPhone and, of course, Spotify is the main culprit. So I opened it to remove some albuns but I can't free any space. I go into each album and uncheck "Available Offline". Nothing happens with the tracks, they're st...

IMG_2660.PNG
  • Music Fan
  • I'm running out of disk space on my iPhone and, of course, Spotify is the main culprit. So I opened it to remove some albuns but I can't free any space. I go into each album and uncheck "Available Of...
  • cdechery
  • Music Fan
  • 570 Views
  • 2 replies
  • 0 likes
  • 570 Views
  • 2 replies
  • 0 likes

Share Playlist

How do I share playlists with friends without having Facebook? I've tried it on the iPad, but when I search people, nothing comes up.

  • Casual Listener
  • How do I share playlists with friends without having Facebook? I've tried it on the iPad, but when I search people, nothing comes up.
  • Ivan92
  • Community Legend
  • 505 Views
  • 1 replies
  • 0 likes
  • Friends
    sharing
  • 505 Views
  • 1 replies
  • 0 likes

Reuploading in extreme won't work

I have downloaded all my wanted offline playlists in regular quality but since I have premium I tried to re-download in extreme but it won't work. I tried restarting the app, updating, and undownloading and redownloading. Any suggestions?

  • Casual Listener
  • I have downloaded all my wanted offline playlists in regular quality but since I have premium I tried to re-download in extreme but it won't work. I tried restarting the app, updating, and undownload...
  • Ivan92
  • Community Legend
  • 233 Views
  • 1 replies
  • 0 likes
  • 233 Views
  • 1 replies
  • 0 likes

Wont sync songs offline

Hi! Im using spotify on my iphone 4s, and its not syncing my songs to offline mode... It will finish syncing and show a green circle arrow thing, and than when i turn to offline mode it goes away and wont ay offline and than when i turnit back online...

  • Newbie
  • Hi! Im using spotify on my iphone 4s, and its not syncing my songs to offline mode... It will finish syncing and show a green circle arrow thing, and than when i turn to offline mode it goes away and...
  • Ivan92
  • Community Legend
  • 236 Views
  • 1 replies
  • 0 likes
  • 236 Views
  • 1 replies
  • 0 likes

offline access with iPhone

So. Today I embarked on seeminly an epic quest to get my spotify offline streaming to sync to my iphone. I initialy didn't have any problems, I'm a premium user so I would just toggle the offline mode button on both devices. This stopped working rece...

  • Newbie
  • So. Today I embarked on seeminly an epic quest to get my spotify offline streaming to sync to my iphone. I initialy didn't have any problems, I'm a premium user so I would just toggle the offline mod...
  • Ivan92
  • Community Legend
  • 239 Views
  • 1 replies
  • 0 likes
  • 239 Views
  • 1 replies
  • 0 likes

Spotify

When I try and make my songs go offline it isn't working, and I just paid so idk why my songs aren't sync. Some of them do but it usually stops halfway through

  • Newbie
  • When I try and make my songs go offline it isn't working, and I just paid so idk why my songs aren't sync. Some of them do but it usually stops halfway through
  • Ivan92
  • Community Legend
  • 224 Views
  • 1 replies
  • 0 likes
  • 224 Views
  • 1 replies
  • 0 likes

problemas del iphone en modo offline

El iphone no me descarga las playlist para poder escucharlas sin conexion, solo me ha sincronizado una y no soy capaz de hacer sincronizar las demas. HELP

  • Newbie
  • El iphone no me descarga las playlist para poder escucharlas sin conexion, solo me ha sincronizado una y no soy capaz de hacer sincronizar las demas. HELP
  • Rey_Simba
  • Newbie
  • 363 Views
  • 2 replies
  • 0 likes
  • 363 Views
  • 2 replies
  • 0 likes

Loudness Normalisation

Did you remove loudness normalisation??? It's really annoying that I have to touch the volume button after every song!!! Specially when we listen to music in bigger speakers....

  • Casual Listener
  • Did you remove loudness normalisation??? It's really annoying that I have to touch the volume button after every song!!! Specially when we listen to music in bigger speakers....
  • Ivan92
  • Community Legend
  • 602 Views
  • 3 replies
  • 0 likes
  • loudness
  • 602 Views
  • 3 replies
  • 0 likes

Unsync of local files on updates

The last few times I've updated the app (including 2.6), some of my local tracks are unsyncing from my iPhone. This includes all songs with a Japanese title, but also some others:

localUnsync.PNG
  • Music Fan
  • The last few times I've updated the app (including 2.6), some of my local tracks are unsyncing from my iPhone. This includes all songs with a Japanese title, but also some others:    
  • grumpa
  • Music Fan
  • 659 Views
  • 2 replies
  • 1 likes
  • 659 Views
  • 2 replies
  • 1 likes

iphone and followers question

I have Spotify premium through itunes. I wanted to be able to see what my followers are listening to on my playlists. Is that possible?

  • Visitor
  • I have Spotify premium through itunes.  I wanted to be able to see what my followers are listening to on my playlists.  Is that possible?
  • Swanny
  • Community Legend
  • 325 Views
  • 3 replies
  • 0 likes
  • 325 Views
  • 3 replies
  • 0 likes