Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • Rastereyes
  • Casual Listener
  • 81418 Views
  • 19 replies
  • 37 likes
  • 81418 Views
  • 19 replies
  • 37 likes

Touch Preview on iPod Touch 5g

I recently got the Spotify iOS app on my iPod Touch 5g (using iOS 8), and have been trying to use the 'Touch Preview' function. However, I can't seem to get it to work and I don't know why. I have seen the YouTube video demonstrating the feature, but...

  • Newbie
  • I recently got the Spotify iOS app on my iPod Touch 5g (using iOS 8), and have been trying to use the 'Touch Preview' function. However, I can't seem to get it to work and I don't know why. I have se...
  • MattSuda
  • Spotify Star
  • 412 Views
  • 1 replies
  • 0 likes
  • 412 Views
  • 1 replies
  • 0 likes

3G Streaming cutting in/out

I have spotify on my iphone 6 running IOS 8. On wifi streaming is fine. On 3G streaming is cutting in/out. I have checked settings and quality is set to normal. The same issue was happening with my previous iphone 5. Note: My wife has iphone 5 and sh...

  • Newbie
  • I have spotify on my iphone 6 running IOS 8.   On wifi streaming is fine. On 3G streaming is cutting in/out. I have checked settings and quality is set to normal.   The same issue w...
  • 287 Views
  • 0 replies
  • 0 likes
  • 287 Views
  • 0 replies
  • 0 likes

Local music does not remain synced

Hi - I have uploaded local music to my iPhone 6 and ipad mini 3. However the music doesn't remain synced. I can see it in the playlists, but when playing on my iPhone or iPad, it skips over those tracks and says "cannot be found" or "not synced." It ...

  • Regular
  • Hi -   I have uploaded local music to my iPhone 6 and ipad mini 3.    However the music doesn't remain synced. I can see it in the playlists, but when playing on my iPhone or i...
  • MorgBGreat
  • Regular
  • 853 Views
  • 3 replies
  • 0 likes
  • local files
    local music
    Local tracks
  • 853 Views
  • 3 replies
  • 0 likes

Spotify Connect Application

What idiot decided that the "connect to device" icon and the device selection icons will only show AFTER a piece of music has been selected to play? It means you lose the first 6 or 7 seconds of the top of the track which you then have to restart. TH...

  • Casual Listener
  • What idiot decided that the "connect to device" icon and the device selection icons will only show AFTER a piece of music has been selected to play? It means you lose the first 6 or 7 seconds of th...
  • 258 Views
  • 0 replies
  • 0 likes
  • 258 Views
  • 0 replies
  • 0 likes

Next song command

Good day, I have spotify premium on my iphone. I use it alot while riding my bike. Can I skip a song or go to the hext song by voice command or pushing a button on the apple earplug remote?

  • Newbie
  • Good day,   I have spotify premium on my iphone. I use it alot while riding my bike. Can I skip a song or go to the hext song by voice command or pushing a button on the apple earplug remo...
  • René_89
  • Newbie
  • 868 Views
  • 2 replies
  • 0 likes
  • 868 Views
  • 2 replies
  • 0 likes

Spotify Refuses to Play Any Song (NOTHING)

So...recently I have become totally unable to play any song whatsoever. Radio? No. Playlists? Still nope. Music? Absolutely not. This is ridiculous. First, it won't work with my car, now it is completely worthless.Iphone 4S ios 7.1.2Spotify 2.3.0This...

  • Casual Listener
  • So...recently I have become totally unable to play any song whatsoever. Radio? No. Playlists? Still nope. Music? Absolutely not. This is ridiculous. First, it won't work with my car, now it is comple...
  • dj_ricky_rick
  • Casual Listener
  • 333 Views
  • 2 replies
  • 0 likes
  • 333 Views
  • 2 replies
  • 0 likes

Spotify not working on my iphone 5

I log into spotify and it says I have a free account, but I have a premium....I try the upgrade button and it shows I have a premium account and yet it's defaulted to free and I can't access music? I tried logging out back in. Deleting the app reinst...

  • Newbie
  • I log into spotify and it says I have a free account, but I have a premium....I try the upgrade button and it shows I have a premium account and yet it's defaulted to free and I can't access music? I...
  • MattSuda
  • Spotify Star
  • 211 Views
  • 1 replies
  • 0 likes
  • 211 Views
  • 1 replies
  • 0 likes

Solved!! Free trial activated in error

Activated 7 day free trial in error wanted the 30 day free trial. Can I still get the 30 day trial when the 7 day one ends

  • Newbie
  • Activated 7 day free trial in error wanted the 30 day free trial. Can I still get the 30 day trial when the 7 day one ends
  • MattSuda
  • Spotify Star
  • 358 Views
  • 1 replies
  • 0 likes
  • 358 Views
  • 1 replies
  • 0 likes

No access to Spotify on iPhone

When I click on the Spotify tab I just get the Apple logo, was working fine until today?

  • Newbie
  • When I click on the Spotify tab I just get the Apple logo, was working fine until today?
  • MattSuda
  • Spotify Star
  • 240 Views
  • 1 replies
  • 0 likes
  • 240 Views
  • 1 replies
  • 0 likes

Remove an artist from a playlist... How to?

Hi All, I would like to remove an artist or an album from an existing playlist. How do I do that?My kid added some bunk-arse things to my playlist and I want to keep the playlist just dump the bunk. . . and no - I do not expect to go through it *one*...

  • Music Fan
  • Hi All, I would like to remove an artist or an album from an existing playlist.  How do I do that? My kid added some bunk-arse things to my playlist and I want to keep the playlist just dump ...
  • 885 Views
  • 0 replies
  • 1 likes
  • 885 Views
  • 0 replies
  • 1 likes

Says error occurred

Whenever I go to play a certain artist or album it will ways come up with " an error occurred. Please try again later" but if I go into songs all the music is there and I can listen offline. This has only been happening on my iPhone 4 for the past fe...

  • Newbie
  • Whenever I go to play a certain artist or album it will ways come up with " an error occurred. Please try again later" but if I go into songs all the music is there and I can listen offline. This has...
  • 753 Views
  • 0 replies
  • 0 likes
  • iOS
    iPhone 4.
  • 753 Views
  • 0 replies
  • 0 likes

Music stops playing after a local file is played

I listen to my playlist on shuffle. When a local file is finished playing, it does not automatically go to the next song. The music just stops playing. I have to press the forward button to get the next song to play. The app has also crashed a bunch ...

  • Roadie
  • I listen to my playlist on shuffle. When a local file is finished playing, it does not automatically go to the next song. The music just stops playing. I have to press the forward button to get the n...
  • victorovies
  • Music Fan
  • 495 Views
  • 1 replies
  • 2 likes
  • 495 Views
  • 1 replies
  • 2 likes

Importing Local Files bug

I have a few questions regarding some local files. First, I know there is a bug with the mobile app which deletes all the local files every time the app is update. Does anyone know when that will be addressed? Second, is there any way that the playli...

  • Visitor
  • I have a few questions regarding some local files. First, I know there is a bug with the mobile app which deletes all the local files every time the app is update. Does anyone know when that will be ...
  • MattSuda
  • Spotify Star
  • 352 Views
  • 1 replies
  • 1 likes
  • 352 Views
  • 1 replies
  • 1 likes

Shuffle function

I have Spotify premiun account and play music through a gramofon via an iPhone 6 I listen mainly to Classical Music and dont want or need the shuffle function but it seems to be set to shuffle tracks all the time is there a way of turning shuffle off...

  • Casual Listener
  • I have Spotify premiun account and play music through a gramofon via an iPhone 6 I listen mainly to Classical Music and dont want or need the shuffle function but it seems to be set to shuffle trac...
  • MattSuda
  • Spotify Star
  • 328 Views
  • 3 replies
  • 0 likes
  • 328 Views
  • 3 replies
  • 0 likes

Saving Songs Offline - Bandwidth Usage?

I'm wondering if saving a song/playlist to play offline uses additional bandwidth than just what is used to run Spotify. Does the song have to download at all in order to be available offline?

  • Regular
  • I'm wondering if saving a song/playlist to play offline uses additional bandwidth than just what is used to run Spotify. Does the song have to download at all in order to be available offline?
  • Josh
  • Community Legend
  • 247 Views
  • 1 replies
  • 0 likes
  • 247 Views
  • 1 replies
  • 0 likes

Where do i see how many songs remains to download?

The app has changed to the worse it seems cause i had to reinstall the app cause it didn't download the songs i set it to, only 1/5'th of a playlist, so after i reinstalled it, the bar to show sync stats is removed, so i can no longer see what playli...

  • Roadie
  • The app has changed to the worse it seems cause i had to reinstall the app cause it didn't download the songs i set it to, only 1/5'th of a playlist, so after i reinstalled it, the bar to show sync s...
  • Silithas
  • Roadie
  • 12699 Views
  • 2 replies
  • 0 likes
  • 12699 Views
  • 2 replies
  • 0 likes

Matisyahu

For a couple months now I've noticed that some Kid Cudi songs and most all Matisyahu songs will not play in offline mode even if they are saved

  • Newbie
  • For a couple months now I've noticed that some Kid Cudi songs and most all Matisyahu songs will not play in offline mode even if they are saved
  • Josh
  • Community Legend
  • 359 Views
  • 1 replies
  • 0 likes
  • 359 Views
  • 1 replies
  • 0 likes

Random playlists playing when they are not selected.

So I got the most recent update to this date, and I've been playing my music as it under the category of your music and under that songs. Then while I'm playing my music random playlist (that I don't listen) will start to play. And sometimes it will ...

  • Newbie
  • So I got the most recent update to this date, and I've been playing my music as it under the category of your music and under that songs. Then while I'm playing my music random playlist (that I don't...
  • 288 Views
  • 0 replies
  • 0 likes
  • 288 Views
  • 0 replies
  • 0 likes

Solved!! falla reproduccion iphone

Acabo de instalar la versión free. Escucho un artista en modo "aleatorio" y a la cuarta canción ya no me permite escuchar más, ni de ese ni de otro artista. Al conectarme horas después, vuelve a permitirme cuatro canciones más. qué hago?

  • Casual Listener
  • Acabo de instalar la versión free. Escucho un artista en modo "aleatorio" y a la cuarta canción ya no me permite escuchar más, ni de ese ni de otro artista. Al conectarme horas después, vuelve a perm...
  • Jordi
  • Community Legend
  • 614 Views
  • 3 replies
  • 0 likes
  • 614 Views
  • 3 replies
  • 0 likes