Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • sapmi
  • Music Fan
  • 70932 Views
  • 16 replies
  • 37 likes
  • 70932 Views
  • 16 replies
  • 37 likes

Solved!! Sync issue between pc and ipad

I have deleted all local files to free space. They have gone from pc but still appear on ipad. It is the ipad I want to delete them from but they don't appear to be syncing. Any advice taken gladly!

  • Regular
  •  I have deleted all local files to free space. They have gone from pc but still appear on ipad. It is the ipad I want to delete them from but they don't appear to be syncing. Any advice taken gl...
  • MattSuda
  • Spotify Star
  • 601 Views
  • 3 replies
  • 0 likes
  • 601 Views
  • 3 replies
  • 0 likes

Solved!! A question about offline listening

I am a premium subscriber and I download music to listen to offline. My question is, if I want to listen to the music I've downloaded, do I have to turn on "offline mode" in order to not use any mobile data? I'm just concerned that if I don't turn it...

  • Casual Listener
  • I am a premium subscriber and I download music to listen to offline. My question is, if I want to listen to the music I've downloaded, do I have to turn on "offline mode" in order to not use any mobi...
  • MattSuda
  • Spotify Star
  • 718 Views
  • 6 replies
  • 0 likes
  • 718 Views
  • 6 replies
  • 0 likes

"Offline Sync" does not work

I have a few songs on my computer playlists that I cannot play on my iPhone. When I try to play the song on my phone I get the directions on how to sync to my phone, it does not work!Both devices are offline, my iPhone shows as the device to sync to,...

  • Regular
  • I have a few songs on my computer playlists that I cannot play on my iPhone. When I try to play the song on my phone I get the directions on how to sync to my phone, it does not work! Both devices a...
  • MattSuda
  • Spotify Star
  • 904 Views
  • 10 replies
  • 0 likes
  • 904 Views
  • 10 replies
  • 0 likes

Sptofy radio history on iPhone

Hi, I am listening to spotify radio to discover new songs on my iphone however when I hear a song I like, after it has finished I can't seem to go back and see what it was... So I listen to all these awesome songs when I'm driving for example and I h...

  • Visitor
  • Hi,   I am listening to spotify radio to discover new songs on my iphone however when I hear a song I like, after it has finished I can't seem to go back and see what it was... So I listen t...
  • MattSuda
  • Spotify Star
  • 2268 Views
  • 1 replies
  • 1 likes
  • history
    Radio
  • 2268 Views
  • 1 replies
  • 1 likes

iphone error message when trying to search

whenever I go to search for music on my phone it just shows an error message, try again. The error message does not have a number. Also, I have a premium account. Getting extremely aggrevated.

  • Casual Listener
  • whenever I go to search for music on my phone it just shows an error message, try again. The error message does not have a number. Also, I have a premium account. Getting extremely aggrevated. 
  • MattSuda
  • Spotify Star
  • 459 Views
  • 2 replies
  • 0 likes
  • 459 Views
  • 2 replies
  • 0 likes

All but 5 songs Can't Play Offline

When I'm not online there only 5 songs that can play. The rest give me the "Can't Play Track" error. Most of the songs can't display any album art either. This makes me very mad because I'm paying money to listen to these songs offline.I listen on an...

  • Casual Listener
  • When I'm not online there only 5 songs that can play. The rest give me the "Can't Play Track" error. Most of the songs can't display any album art either. This makes me very mad because I'm paying m...
  • Louie98
  • Roadie
  • 366 Views
  • 2 replies
  • 0 likes
  • 366 Views
  • 2 replies
  • 0 likes

iphone 6 wont sync - tried everyting!

I have an iphone 6, am a premium user, it just won't sync anymore songs. i have 87gb of free space ! my iphone 6 shows up as a device on the player on my mac, but it just does not synch....I have deleted and reintalled the app on my phone 3 times, an...

  • Newbie
  • I have an iphone 6, am a premium user, it just won't sync anymore songs. i have 87gb of free space ! my iphone 6 shows up as a device on the player on my mac, but it just does not synch....I hav...
  • Louie98
  • Roadie
  • 335 Views
  • 1 replies
  • 0 likes
  • 335 Views
  • 1 replies
  • 0 likes

Mode off-line

I bought the premium spotify but in offline mode can not hear the music. They do not carry with that green arrow.

  • Newbie
  • I bought the premium spotify but in offline mode can not hear the music. They do not carry with that green arrow.
  • MattSuda
  • Spotify Star
  • 249 Views
  • 1 replies
  • 0 likes
  • 249 Views
  • 1 replies
  • 0 likes

Why can't I sync my entire playlist?

For some reason, when I try to sync a playlist offline, it only attempts to sync 1300 of the 1800 songs. I have restored my ipod touch and unstalled/re-installed the spotify app. I have plenty of available memory, and I am not exceeding the ~3300 son...

  • Casual Listener
  • For some reason, when I try to sync a playlist offline, it only attempts to sync 1300 of the 1800 songs. I have restored my ipod touch and unstalled/re-installed the spotify app. I have plenty of ava...
  • MattSuda
  • Spotify Star
  • 252 Views
  • 2 replies
  • 0 likes
  • 252 Views
  • 2 replies
  • 0 likes

Spotify premium not working

I've had spotify premium for 4 months now and suddenly it's stopped and says I'm on the free service. There's no option to go premium and also I can't cancel my subscription (it's say it will be renuied on the 8/01/2015) any ideas on how to solve thi...

  • Newbie
  • I've had spotify premium for 4 months now and suddenly it's stopped and says I'm on the free service. There's no option to go premium and also I can't cancel my subscription (it's say it will be renu...
  • MattSuda
  • Spotify Star
  • 232 Views
  • 1 replies
  • 0 likes
  • 232 Views
  • 1 replies
  • 0 likes

Solved!! Multiple devices

My problem is that whenever I try to put it on offline mode, it says too many devices are logged onto offline mode. However, when I try to remove the devices, it says there are none on offline. It keeps saying I have to quit and restart spotify, but ...

  • Newbie
  • My problem is that whenever I try to put it on offline mode, it says too many devices are logged onto offline mode. However, when I try to remove the devices, it says there are none on offline. It ke...
  • Amarro
  • Community Legend
  • 358 Views
  • 1 replies
  • 0 likes
  • 358 Views
  • 1 replies
  • 0 likes

Does iPad version require Premium?

Hi there,I would like to know if it is enough with Spotify Unlimited to listen online to the spotify library, or I do need Spotify premium, as with other mobile devices? Thanks!

  • Casual Listener
  •   Hi there, I would like to know if it is enough with Spotify Unlimited to listen online to the spotify library, or I do need Spotify premium, as with other mobile devices?   Thanks! &...
  • rancidskull
  • Newbie
  • 48888 Views
  • 43 replies
  • 2 likes
  • 48888 Views
  • 43 replies
  • 2 likes

Solved!! Syncing stops on iPhone

I am making my playlists available offline and the playlist will get to two or three tracks then the status bar disappears and its stops syncing so although i have a playlist i have made available offline, it wont sync...whats the point of paying!?

  • Regular
  • I am making my playlists available offline and the playlist will get to two or three tracks then the status bar disappears and its stops syncing so although i have a playlist i have made available of...
  • jufelipe
  • Newbie
  • 3984 Views
  • 13 replies
  • 0 likes
  • 3984 Views
  • 13 replies
  • 0 likes

Anyway to default to Bluetooth?

My problem is a minor one but annoying nonetheless. When I'm in my car I charge my phone through my car's USB port, which happens to also allow the car stereo to access music stored on the phone. I always play my music over the Bluetooth connection i...

  • Casual Listener
  • My problem is a minor one but annoying nonetheless. When I'm in my car I charge my phone through my car's USB port, which happens to also allow the car stereo to access music stored on the phone. I ...
  • 657 Views
  • 0 replies
  • 0 likes
  • 657 Views
  • 0 replies
  • 0 likes

Solved!! "saved" albums on iPhone aren't "saved" on computer

I just noticed that my albums that are "saved" on my iphone are NOT showing up on my macbook under saved albums. Is this new, or maybe I just haven't noticed this? I am NOT talking about online or offline mode. I'm not even seeing a list of the album...

  • Regular
  • I just noticed that my albums that are "saved" on my iphone are NOT showing up on my macbook under saved albums. Is this new, or maybe I just haven't noticed this?   I am NOT talking about...
  • Mfries
  • Regular
  • 542 Views
  • 2 replies
  • 0 likes
  • 542 Views
  • 2 replies
  • 0 likes

Solved!! Downloading Music

Hi there was wondering anyone could help me. I have just got my premium account and I want to download music but when I activate available offline I doesn't download the music when I am connected to the Internet.

  • Newbie
  • Hi there was wondering anyone could help me. I have just got my premium account and I want to download music but when I activate available offline I doesn't download the music when I am connected to ...
  • OviiiOne
  • Community Legend
  • 325 Views
  • 1 replies
  • 0 likes
  • 325 Views
  • 1 replies
  • 0 likes

Is there an alarm clock for Spotify?

Is there any app out there that can turn on Spotify like an alarm clock? Ive tried a couple of apps that are fancy alarm clocks for iPhones and iPads but they dont give the option of starting up Spotify. Is there such a thing?

  • Casual Listener
  • Is there any app out there that can turn on Spotify like an alarm clock? Ive tried a couple of apps that are fancy alarm clocks for iPhones and iPads but they dont give the option of starting up Sp...
  • 644 Views
  • 0 replies
  • 0 likes
  • 644 Views
  • 0 replies
  • 0 likes

Adding songs to other playlist on IPhone fails

If I try on my Iphone to add a song which is in my local playlist to add to another i get this error (it is translated from the german version) "Title cannot be loaded. These title are not available at the moment. Please try again later". If i try it...

  • Roadie
  • If I try on my Iphone to add a song which is in my local playlist to add to another i get this error (it is translated from the german version)   "Title cannot be loaded. These title are not...
  • meahtenoha
  • Spotify
  • 836 Views
  • 4 replies
  • 1 likes
  • 836 Views
  • 4 replies
  • 1 likes

Solved!! Premium

I paid for premium this morning and I have an email confirmation yet my app still tells to to upgrade to premium??? Any suggestions?

  • Newbie
  • I paid for premium this morning and I have an email confirmation yet my app still tells to to upgrade to premium??? Any suggestions?
  • MattSuda
  • Spotify Star
  • 434 Views
  • 2 replies
  • 0 likes
  • 434 Views
  • 2 replies
  • 0 likes