Help - iOS

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

MattSuda
Spotify Star
2023-09-24 10:26:17 AM
2 weeks ago
Rastereyes
Casual Listener
81123 Views
19 replies
37 likes

81123 Views
19 replies
37 likes

Can't Control iPhone in "Connect"

Just shifted to Premium using 3 devices- iPad, iPhone5S and PC. When I activate "Connect", all 3 devices appear but the iPhone has a note "Premium Only". And it does not turn green, unlike the other 2 when i click on them. For the PC and the ipad, th...

ehmon1655
Newbie
Just shifted to Premium using 3 devices- iPad, iPhone5S and PC. When I activate "Connect", all 3 devices appear but the iPhone has a note "Premium Only". And it does not turn green,...
2014-12-27 6:54:38 PM
316 Views
0 replies
0 likes

316 Views
0 replies
0 likes

Spotify not opening

I am unable to open Spotify on my Mac retina display powerbook. I reinstalled software and the same problem occurs:When I try to open, the small Spotify window appears with "initializing" but only for a SPLIT second. It actually took me several goes ...

GH1973
Casual Listener
I am unable to open Spotify on my Mac retina display powerbook. I reinstalled software and the same problem occurs: When I try to open, the small Spotify window appears with "initializing" but onl...
2014-12-27 4:22:16 PM
2014-12-27 4:42:46 PM
Erkan_Yılmaz
Community Legend
346 Views
1 replies
0 likes

346 Views
1 replies
0 likes

I can't figure out how to get the holiday deal on the spotify app

So I don't have a credit card or anything so I use my Apple ID and money on my apple account to buy things on my apps. I want to get the spotify premium deal but I can't on the app or I have to wait and see if an add comes up but there hasn't been on...

Alyssawoodall13
Newbie
So I don't have a credit card or anything so I use my Apple ID and money on my apple account to buy things on my apps. I want to get the spotify premium deal but I can't on the app or I have to wait ...
2014-12-27 3:27:07 PM
2014-12-27 3:54:25 PM
OviiiOne
Community Legend
270 Views
1 replies
0 likes

270 Views
1 replies
0 likes

Local file songs not playing after iPhone 6 restore

Hello,So I have a few playlists on my spotify playing in offline mode (sync'd all the playlists as I wanted to save data) playing just fine on my iPhone 5. After I backed it up and restored everything when I got my iPhone 6 none of the local file son...

zet
Casual Listener
Hello, So I have a few playlists on my spotify playing in offline mode (sync'd all the playlists as I wanted to save data) playing just fine on my iPhone 5. After I backed it up and restored every...
2014-10-06 1:33:04 AM
2014-12-27 5:24:10 AM
zet
Casual Listener
608 Views
3 replies
1 likes

608 Views
3 replies
1 likes

Default song

I have a playlist active on my phone, but when I get out of my car and come back later if I don't change the source (leave it on bluetooth), it defaults to the same song every time, a song not on the playlist that spotify is on. Very annoying. Though...

bwags
Newbie
I have a playlist active on my phone, but when I get out of my car and come back later if I don't change the source (leave it on bluetooth), it defaults to the same song ever...
2014-12-27 1:52:55 AM
589 Views
0 replies
0 likes

589 Views
0 replies
0 likes

Activity Feed "An error occurred"

My activity feed will not work. I have re-tried it a great number of times and it still wont work. Also, my dad wants to see my recent activity and he is following me but it the recent feed doesn't work there either. (my parents are a bit overprotect...

jenkins_david
Regular
My activity feed will not work. I have re-tried it a great number of times and it still wont work. Also, my dad wants to see my recent activity and he is following me but it the recent feed doesn't w...
2014-12-26 8:47:10 PM
2014-12-26 11:46:28 PM
NeedHelpPlease
Casual Listener
336 Views
1 replies
0 likes

336 Views
1 replies
0 likes

Just started my premium trial, but can't play specific songs!

I just got the Spotify app on my iPhone 6, and immediately started my Premium 7-day trial, but I cannot play specific songs or albums in order. I thought this was one of the perks of Premium. How do I fix this?

nursin_embers
Newbie
I just got the Spotify app on my iPhone 6, and immediately started my Premium 7-day trial, but I cannot play specific songs or albums in order. I thought this was one of the perks of Premium. How...
2014-12-26 9:57:58 PM
268 Views
0 replies
0 likes

268 Views
0 replies
0 likes

Premium Trial

Hi there I clicked on "Try Spotify Premium for 7 days for free", but I did not meant to. What can I do now to cancel this service? I'm afraid that, after the 7 trial days, I'll have to pay for it. Can anyone help me?

flaviatomita
Newbie
Hi there I clicked on "Try Spotify Premium for 7 days for free", but I did not meant to. What can I do now to cancel this service? I'm afraid that, after the 7 trial days, I'll have to pay f...
2014-12-26 2:44:53 PM
2014-12-26 3:00:59 PM
OviiiOne
Community Legend
235 Views
1 replies
0 likes

235 Views
1 replies
0 likes

Can't skip tracks using garmin vivosmart.

I have a vivosmart wrist band but I can't seem to control spotify using it. I may require spotify to be the iPhone's default player. Is there anyway to make this work?

Hjr91
Casual Listener
I have a vivosmart wrist band but I can't seem to control spotify using it. I may require spotify to be the iPhone's default player. Is there anyway to make this work?
2014-12-25 10:43:36 PM
2014-12-26 11:35:49 AM
Hjr91
Casual Listener
8172 Views
2 replies
0 likes

8172 Views
2 replies
0 likes

Problem w/ Saving Songs

I've noticed recently that songs that I just so happen to have on my iTunes will not be saved and available offline through Spotify. For example, I have "All I Want" by ADTR in my iTunes playlist, but when I try to save it through Spotify, it won't g...

pezboy715
Newbie
I've noticed recently that songs that I just so happen to have on my iTunes will not be saved and available offline through Spotify. For example, I have "All I Want" by ADTR in my iTunes playlist, bu...
2014-12-26 8:32:29 AM
2014-12-26 8:46:22 AM
MattSuda
Spotify Star
260 Views
1 replies
0 likes

260 Views
1 replies
0 likes

Solved!! Syncing problems

I just bought a new iPhone 64 GB after i sold my 16 GB. So now i have to sync my offline playlist again. But the syncing stops every 2 minutes and i have to restart my spotify app to get it going again. Does anyone have the same issue and know how to...

Joontet
Casual Listener
I just bought a new iPhone 64 GB after i sold my 16 GB. So now i have to sync my offline playlist again. But the syncing stops every 2 minutes and i have to restart my spotify app to get i...
2014-12-26 3:49:59 AM
2014-12-26 8:39:24 AM
MattSuda
Spotify Star
393 Views
2 replies
0 likes

393 Views
2 replies
0 likes

Solved!! Premium

I bought itunes card and i want spotify premium but i saw in my email that i can have for 3 months premium for only $29 pesos, How can I use my itunes money with that promotion?

VivianaRmz
Newbie
I bought itunes card and i want spotify premium but i saw in my email that i can have for 3 months premium for only $29 pesos, How can I use my itunes money with that promotion?
2014-12-25 12:38:38 AM
2014-12-26 8:34:08 AM
MattSuda
Spotify Star
442 Views
2 replies
0 likes

442 Views
2 replies
0 likes

Perium but no syncing

I have Perium but when I try to sync, the green arrow does't appear,only a white arrow, on every playlist, on over 500 songs. I have an iPhone 5 and is up to date. Help Please!

Michaela27
Newbie
I have Perium but when I try to sync, the green arrow does't appear,only a white arrow, on every playlist, on over 500 songs. I have an iPhone 5 and is up to date. Help Please!
2014-12-26 4:29:54 AM
2014-12-26 4:38:36 AM
Merik
Community Legend
297 Views
1 replies
0 likes

297 Views
1 replies
0 likes

Solved!! I renew my password. My premium upgrade was gone.

chndrss11
Newbie
2014-12-25 8:36:13 PM
2014-12-26 1:58:37 AM
Jordi
Community Legend
419 Views
1 replies
0 likes

419 Views
1 replies
0 likes

Sharing a song in Spotify with non-Facebook users (mobile)

I can't tell from reading on there whether I am doing something wrong or if spotify simply doesn't support but . . . On my iphone 6 (running Ios I am logged into my account through Facebook. I have a friend who is not logged in through Facebook but h...

user-removed
Visitor
I can't tell from reading on there whether I am doing something wrong or if spotify simply doesn't support but . . . On my iphone 6 (running Ios 😎 I am logged into my account through Facebook. ...
2014-12-25 11:51:08 PM
535 Views
0 replies
1 likes

535 Views
0 replies
1 likes

Solved!! Cancelling subscription...

I signed up for Spotify premium yesterday before realising that it was more expensive to upgrade in-app. I want to make sure I cancel my subscription before paying £12.99 AGAIN but there doesn't seem to be any way to stop it?When I try and report a p...

nataliep87
Casual Listener
I signed up for Spotify premium yesterday before realising that it was more expensive to upgrade in-app. I want to make sure I cancel my subscription before paying £12.99 AGAIN but there doesn't seem...
2014-12-25 5:54:58 PM
2014-12-25 8:39:08 PM
nataliep87
Casual Listener
557 Views
2 replies
0 likes

557 Views
2 replies
0 likes

Solved!! Premium user only allowed to shuffle

So I just upgraded to premium today with a card and at first I could select songs but now I can only shuffle. When I try to press the turn off shuffle button in the now playing section, it says upgrade to premium.

Freeaccount43
Casual Listener
So I just upgraded to premium today with a card and at first I could select songs but now I can only shuffle. When I try to press the turn off shuffle button in the now playing section, it says...
2014-12-25 8:14:49 PM
2014-12-25 8:20:41 PM
Freeaccount43
Casual Listener
459 Views
1 replies
0 likes

459 Views
1 replies
0 likes

Premium not activated

Purchased Spotify premium but account never activated in premium.what's the deal, it's been a week?12122591448

user-removed
Visitor
Purchased Spotify premium but account never activated in premium.what's the deal, it's been a week? 12122591448
2014-12-25 6:52:32 PM
2014-12-25 6:53:27 PM
user-removed
Not applicable
243 Views
1 replies
0 likes

243 Views
1 replies
0 likes

I can only play music on shuffle mode on my iphone

From what I've read, free users can't choose which song to play on their playlists but then, why can I do that on my samsung tablet? I mean, it works perfectly fine on my tablet and I can choose which song I want to listen to. Why doesn't that happen...

Inespaulino98
Newbie
From what I've read, free users can't choose which song to play on their playlists but then, why can I do that on my samsung tablet? I mean, it works perfectly fine on my tablet and I can choose whic...
2014-12-25 2:19:29 PM
2014-12-25 4:38:58 PM
Liam
Community Legend
324 Views
1 replies
0 likes

324 Views
1 replies
0 likes

I am getting an error on a lot of my songs saying Unable to play song on the ipad air app?

I got an iPad Air today and i'm getting an error, unable to play song on a lot of my songs on the app. Has anyone else had problems like this? Is there any fix? All the songs play fine on the desktop version and on my phone. Also i can't see the queu...

quecorleone
Newbie
I got an iPad Air today and i'm getting an error, unable to play song on a lot of my songs on the app. Has anyone else had problems like this? Is there any fix? All the songs play fine on the desktop...
2014-12-25 3:14:52 PM
318 Views
0 replies
0 likes

318 Views
0 replies
0 likes

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