Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • sapmi
  • Music Fan
  • 64409 Views
  • 16 replies
  • 37 likes
  • 64409 Views
  • 16 replies
  • 37 likes

Iphone 5S no carga las imágenes Spotify

Tengo suscripción Spotify y uso un teléfono Iphone 5S, en el que puedo escuchar audio pero no veo la imagen cuando se ejecuta la música. Aparece en su reemplazo un gran signo musical. Usuario: Carlosqzda15

  • Casual Listener
  • Tengo suscripción Spotify y uso un teléfono Iphone 5S, en el que puedo escuchar audio pero no veo la imagen cuando se ejecuta la música. Aparece en su reemplazo un gran signo musical. Usuario: Carlo...
  • andresmixco84
  • Newbie
  • 799 Views
  • 1 replies
  • 0 likes
  • 799 Views
  • 1 replies
  • 0 likes

Solved!! Disable Bluetooth to make USB work

Two issues, one solution:1) When using the USB cable from my X1 to my iPhone, playback would stop after a few minutes. This is fixed by DISABLING AUDIO VIA BLUETOOTH. Apparently the blue tooth would try to connect to the phone (even while plugged in ...

  • Casual Listener
  • Two issues, one solution: 1) When using the USB cable from my X1 to my iPhone, playback would stop after a few minutes. This is fixed by DISABLING AUDIO VIA BLUETOOTH. Apparently the blue tooth woul...
  • Rodrigo
  • Community Legend
  • 1497 Views
  • 1 replies
  • 0 likes
  • 1497 Views
  • 1 replies
  • 0 likes

Stops working on web proxied network after latest update

Our schools have discovered that Spotify is no longer working properly with our web proxies after the 1.9 release. Seems like a bit of a regression as it worked before. Our web proxies require authentication. Album art and track listings seem to be w...

  • Music Fan
  • Our schools have discovered that Spotify is no longer working properly with our web proxies after the 1.9 release. Seems like a bit of a regression as it worked before. Our web proxies require authen...
  • Peter__
  • Community Legend
  • 339 Views
  • 1 replies
  • 0 likes
  • 339 Views
  • 1 replies
  • 0 likes

Local Files not shown

The iPad App always shows the playlist "Local Files". I wanted to sync my local files then, so I started the Desktop Program, first connected the iPad and then ticked the "Local Files". It says pending, but nothing more. The Playlist on my iPad remai...

  • Casual Listener
  • The iPad App always shows the playlist "Local Files". I wanted to sync my local files then, so I started the Desktop Program, first connected the iPad and then ticked the "Local Files".   It...
  • Peter__
  • Community Legend
  • 709 Views
  • 1 replies
  • 0 likes
  • 709 Views
  • 1 replies
  • 0 likes

Playlists or added songs not syncing to iphone

hi - can anyone help out with this? Created new playlists and added songs to existing playlists on imac. neither are syncing to iphone 5s despite being plugged in and on same wifi. All playlists that were previously available for offline use suddenly...

  • Newbie
  • hi - can anyone help out with this? Created new playlists and added songs to existing playlists on imac. neither are syncing to iphone 5s despite being plugged in and on same wifi. All playlists th...
  • Peter__
  • Community Legend
  • 529 Views
  • 1 replies
  • 0 likes
  • 529 Views
  • 1 replies
  • 0 likes

Final song in playlist does not play after ads

I am a free Spotify user, through Facebook. After an ad plays immediately after the second-to-last song in a playlist, it ends the playlist and does not play the final song in the playlist. My PC and iOS version have both done this since I joined Spo...

  • Newbie
  • I am a free Spotify user, through Facebook. After an ad plays immediately after the second-to-last song in a playlist, it ends the playlist and does not play the final song in the playlist. My PC and...
  • Peter__
  • Community Legend
  • 473 Views
  • 1 replies
  • 0 likes
  • 473 Views
  • 1 replies
  • 0 likes

Distorting tracks, only in the last few months.

Hi there guys I have noticed that on a lot of tracks that I listen to now, the tracks are distorting. They never used to.. oddly. The worst one I've heard is "Synchronicities" on the Police's Certified album, when the bass comes in there is a very no...

  • Newbie
  • Hi there guys   I have noticed that on a lot of tracks that I listen to now, the tracks are distorting. They never used to.. oddly. The worst one I've heard is "Synchronicities" on the Polic...
  • Peter__
  • Community Legend
  • 382 Views
  • 1 replies
  • 0 likes
  • 382 Views
  • 1 replies
  • 0 likes

Searching while offline

On my iPad search is unavailable when offline. But what if i just want to seach for songs that are on local files and in synched playlists? Any way to do that?

  • Newbie
  • On my iPad search is unavailable when offline. But what if i just want to seach for songs that are on local files and in synched playlists? Any way to do that?
  • Peter__
  • Community Legend
  • 322 Views
  • 1 replies
  • 0 likes
  • 322 Views
  • 1 replies
  • 0 likes

"unexpected error"

after my 10th install onto my ios device Im still getting an "unexpected error" when I try to thumbs up or thumbs down a track. Any advice on this issue, or is spotify dead on ios?

  • Regular
  • after my 10th install onto my ios device Im still getting an "unexpected error" when I try to thumbs up or thumbs down a track.  Any advice on this issue, or is spotify dead on ios? 
  • Peter__
  • Community Legend
  • 410 Views
  • 1 replies
  • 0 likes
  • 410 Views
  • 1 replies
  • 0 likes

Shuflle Various album

Hi, why spotify free, in IOS 8, shuffle various album from same artist when i listen in shuffle mode ONLY 1 album saved in my playlist? thanks Tino

  • Newbie
  • Hi, why spotify free, in IOS 8, shuffle various album from same artist when i listen in shuffle mode ONLY 1 album saved in my playlist? thanks Tino
  • Peter__
  • Community Legend
  • 458 Views
  • 1 replies
  • 0 likes
  • 458 Views
  • 1 replies
  • 0 likes

Am I missing something? New update on iPhone does not offer "See All Songs" from Artist page?

I recently updated all my iphone apps on my iPhone 5c iOS 7 Spotify being one of them. There was a song by the Scissor Sisters on the radio and wanted to add it to a playlist but only caught a portion of the title. I searched for Scissor Sisters -the...

  • Music Fan
  • I recently updated all my iphone apps on my iPhone 5c iOS 7 Spotify being one of them. There was  a song by the Scissor Sisters on the radio and wanted to add it to a playlist but only caught ...
  • Peter__
  • Community Legend
  • 820 Views
  • 1 replies
  • 0 likes
  • 820 Views
  • 1 replies
  • 0 likes

Loading Playlists into iPod Nano 6th Generation

I have been trying to get my spotify playlists onto an iPod Nano so that I can put it in my Audi and listen to the music through the Audi system. When I hook up the nano to spotify it sees it and brings up a sync all or specific lists. I've made the ...

  • Newbie
  • I have been trying to get my spotify playlists onto an iPod Nano so that I can put it in my Audi and listen to the music through the Audi system.  When I hook up the nano to spotify it sees it a...
  • Peter__
  • Community Legend
  • 1730 Views
  • 1 replies
  • 0 likes
  • 1730 Views
  • 1 replies
  • 0 likes

Unable to Search

Getting 'An error occured' 'TRY AGAIN' when trying to search... Reinstalled app, still not working

  • Newbie
  • Getting 'An error occured' 'TRY AGAIN' when trying to search... Reinstalled app, still not working
  • Peter__
  • Community Legend
  • 366 Views
  • 1 replies
  • 0 likes
  • 366 Views
  • 1 replies
  • 0 likes

Offline Song Limit per Device

I have a large playlist (almost 5,000 songs) but limited iPhone memory. When I sync my playlist, it stops somewhere around 2,800 songs due to out of memory. Fair enough. But when I then use my iPhone various other apps complain about out of storage s...

  • Casual Listener
  • I have a large playlist (almost 5,000 songs) but limited iPhone memory. When I sync my playlist, it stops somewhere around 2,800 songs due to out of memory. Fair enough.   But when I then us...
  • Peter__
  • Community Legend
  • 315 Views
  • 1 replies
  • 0 likes
  • 315 Views
  • 1 replies
  • 0 likes

iPad interface

Ugh. See the attached screen shot. I hate this interface SO much. I want the artist's page to be full screen after I select it. Seriously hate the split screen. It's not as bad in portrait orientation. It's really annoying not being able to see the a...

  • Music Fan
  • Ugh. See the attached screen shot. I hate this interface SO much. I want the artist's page to be full screen after I select it. Seriously hate the split screen. It's not as bad in portrait orientati...
  • Peter__
  • Community Legend
  • 517 Views
  • 2 replies
  • 0 likes
  • 517 Views
  • 2 replies
  • 0 likes

App randomly stopps playing songs

I have a premium account and use Spotify mainly on my iPhone. I created playlists and enabled the "offline availabe" on both the desktop and mobile application. All songs in the list are marked with a green arrow indicating they are downloaded. I use...

  • Music Fan
  • I have a premium account and use Spotify mainly on my iPhone. I created playlists and enabled the "offline availabe" on both the desktop and mobile application. All songs in the list are marked with ...
  • schotsa
  • Newbie
  • 1059 Views
  • 14 replies
  • 0 likes
  • 1059 Views
  • 14 replies
  • 0 likes

Solved!! iPhone 5 (iOS7) won't sync or show up under devices with 10.8.4

Description Trying to sync local files (demos from my brother's band) with my iPhone but trying via wifi and USB, my phone never shows up under devices. A more detailed description, using numbered steps 1. Connected both the laptop and iPhone to the ...

  • Casual Listener
  • Description Trying to sync local files (demos from my brother's band) with my iPhone but trying via wifi and USB, my phone never shows up under devices.   A more detailed description, usin...
  • steverdavies1
  • Newbie
  • 4652 Views
  • 10 replies
  • 0 likes
  • 4652 Views
  • 10 replies
  • 0 likes

Way to prevent duplicates in playlists.

Just purchse premium subscription. Logging in through Facebook. Downloaded Spotify on Windows laptop. Downloaded Spotify on iPhone 6. Connected iPhone 6 to laptop with a sync cable. iPhone 6 is not showing up under device. Tried repeatedly, no luck. ...

  • Casual Listener
  • Just purchse premium subscription. Logging in through Facebook. Downloaded Spotify on Windows laptop. Downloaded Spotify on iPhone 6. Connected iPhone 6 to laptop with a sync cable. iPhone 6 is ...
  • hlausea
  • Casual Listener
  • 468 Views
  • 4 replies
  • 0 likes
  • 468 Views
  • 4 replies
  • 0 likes

How to share a song with non-facebook users on mobile?

I can't find an option for sharing music with non-facebook users. I can find them with 'search' menu with spotify:user:username command, but can't find a way to share a music with em. When I use a 'share' button and choose Spotify people I just see a...

  • Casual Listener
  • I can't find an option for sharing music with non-facebook users. I can find them with 'search' menu with spotify:user:username command, but can't find a way to share a music with em. When ...
  • ire4444
  • Newbie
  • 1949 Views
  • 7 replies
  • 6 likes
  • 1949 Views
  • 7 replies
  • 6 likes

Spotify app on iphone crashing every time I click on it to start it up.

I have tried to do a clean installation (cleared data from safari, deleted spotify, restarted phone and re-downloaded the app) multiple times on my iphone 4s. I have the newest software download but can't do anything to get in to spotify on my iphone...

  • Casual Listener
  • I have tried to do a clean installation (cleared data from safari, deleted spotify, restarted phone and re-downloaded the app) multiple times on my iphone 4s. I have the newest software download but ...
  • ChiCityLo
  • Newbie
  • 425 Views
  • 3 replies
  • 0 likes
  • 425 Views
  • 3 replies
  • 0 likes