Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • Rastereyes
  • Casual Listener
  • 81237 Views
  • 19 replies
  • 37 likes
  • 81237 Views
  • 19 replies
  • 37 likes

iPhone doesn't show all playlists

I have a few playslists that are not showing up when I log onto spotify from my iPhone. I have tried redownloading the app and also logging out and back in.

  • Newbie
  • I have a few playslists that are not showing up when I log onto spotify from my iPhone. I have tried redownloading the app and also logging out and back in.
  • 392 Views
  • 0 replies
  • 0 likes
  • 392 Views
  • 0 replies
  • 0 likes

Shuffle Play doesn't work

I cannot stream any music at all on Spotify for iOS. I'm using a free account, but even when I choose a playlist and press shuffle play, a message pops up telling me to sync to my computer. I'm connected to wifi and I don't have offline mode turned o...

  • Casual Listener
  • I cannot stream any music at all on Spotify for iOS. I'm using a free account, but even when I choose a playlist and press shuffle play, a message pops up telling me to sync to my computer. I'm conne...
  • richyy
  • Casual Listener
  • 765 Views
  • 2 replies
  • 0 likes
  • 765 Views
  • 2 replies
  • 0 likes

Pause/play button greyed out on iPad when playing local files at iPhone

Hi! When playing music at one iOS device, you are able to control when to skip/replay/pause/play a song from another iOS device (which is awesome btw). But as the title says, when my iPhone 4 (connected to a dock stereo) plays music I am not able to ...

  • Music Fan
  • Hi!   When playing music at one iOS device, you are able to control when to skip/replay/pause/play a song from another iOS device (which is awesome btw). But as the title says...
  • 1266 Views
  • 0 replies
  • 0 likes
  • 1266 Views
  • 0 replies
  • 0 likes

Missing Album Art in Airplane Mode or Offline

I'm a Spotify Premium (1.7.1.7) user and using an iPhone 4s (ios v8.0) and when my phone is in Airplane mode none of the downloaded (offline) albums on my phone will display album art. This also occurs when I am not in airplane mode but have very lim...

  • Casual Listener
  • I'm a Spotify Premium (1.7.1.7) user and using an iPhone 4s (ios v8.0) and when my phone is in Airplane mode none of the downloaded (offline) albums on my phone will display album art. This also occu...
  • CodeEvo
  • Music Fan
  • 1653 Views
  • 8 replies
  • 0 likes
  • 1653 Views
  • 8 replies
  • 0 likes

Tom Tom causes intermittent pausing and stopping of playback with Spotify.

iPhone 4 IOS 7.1.2....Spotify pauses and sometimes stops playing back when Tom Tom is running in background or foreground. Audio is not enabled on Tom Tom. This has only started happening with recent updates of Spotify and Tom Tom.

  • Regular
  • iPhone 4 IOS 7.1.2....Spotify pauses and sometimes stops playing back when Tom Tom is running in background or foreground. Audio is not enabled on Tom Tom. This has only started happening with recent...
  • 527 Views
  • 0 replies
  • 0 likes
  • 527 Views
  • 0 replies
  • 0 likes

Solved!! Unable to add new songs to "Liked from Radio" playlist, which only has 124 songs in it.

I am unable to add new songs to "Liked from Radio" playlist, which only has 124 songs in it. I click the little check mark, and it says "Saved to Your Music, but the number in the list "Liked from Radio" does not increase by one, and I can't find it ...

  • Casual Listener
  • I am unable to add new songs to "Liked from Radio" playlist, which only has 124 songs in it. I click the little check mark, and it says "Saved to Your Music, but the number in the list "Liked ...
  • ls3music
  • Casual Listener
  • 1743 Views
  • 4 replies
  • 0 likes
  • like from radio
  • 1743 Views
  • 4 replies
  • 0 likes

spotify and last.fm on update

I don't know if anyone else is seeing this happen but I've seen this happen a few times on my phone. I use an iPhone 5 running the latest version of iOS 7. I'm not sure if this happens up The issue is that my scrobble password gets blanked out but si...

  • Newbie
  • I don't know if anyone else is seeing this happen but I've seen this happen a few times on my phone. I use an iPhone 5 running the latest version of iOS 7. I'm not sure if this happens up   ...
  • 321 Views
  • 0 replies
  • 0 likes
  • 321 Views
  • 0 replies
  • 0 likes

iOS 8 upgrade now Spotify not working with Infiniti G35x

Hi everyone, Using Spotify on my iPhone 5S/version 7 in my car - with the special attachment cord for Infiniti worked perfectly most of the time. Last night upgraded to the new iOS version. Spotify on the phone works fine. But now when I plug it into...

  • Newbie
  • Hi everyone,   Using Spotify on my iPhone 5S/version 7 in my car - with the special attachment cord for Infiniti worked perfectly most of the time.   Last night upgraded to the new ...
  • 360 Views
  • 0 replies
  • 0 likes
  • 360 Views
  • 0 replies
  • 0 likes

Playlist no cover art

I just updated my spotify app to the latest one on my iPhone 5 running ios8.1 everything was fine until this new update.Now i am unable to see any cover art offline it shows up only when online to fix this i tried everything and finally deleted every...

  • Music Fan
  • I just updated my spotify app to the latest one on my iPhone 5 running ios8.1 everything was fine until this new update.Now i am unable to see any cover art offline it shows up only when online to fi...
  • Jason
  • Spotify Legend
  • 768 Views
  • 3 replies
  • 0 likes
  • 768 Views
  • 3 replies
  • 0 likes

Song control bar in 1.9.0 on iPad disappears.

When switching to Airplay the song control bar at the button disappears. When switching back to play in ipad it is still gone. Also it is not longer possible the control the volume when palying on an Airplay device. Changeing the volume control on th...

  • Newbie
  • When switching to Airplay the song control bar at the button disappears. When switching back to play in ipad it is still gone. Also it is not longer possible the control the volume when palying ...
  • 640 Views
  • 0 replies
  • 0 likes
  • 1.9.0
    Airplay
    bug
  • 640 Views
  • 0 replies
  • 0 likes

Solved!! Why I can't see My Music on an ipad??

Last spotify update is awesome with My music feature (albums, similar to a cd library on a room!). But I wonder why this feature is not showed on an ipad...

  • Music Fan
  • Last spotify update is awesome with My music feature (albums, similar to a cd library on a room!). But I wonder why this feature is not showed on an ipad...
  • Arsenal-rule
  • Roadie
  • 45920 Views
  • 149 replies
  • 23 likes
  • 45920 Views
  • 149 replies
  • 23 likes

starred playlist disappeared?

hi, I love using spotify on my iphone and have created a massive starred playlist over the last 6 years which i use daily. For some reason the starred playlist has disappeared from my iphone, it still appears on my pc but won't appear on my iphone. I...

  • Regular
  • hi,   I love using spotify on my iphone and have created a massive starred playlist over the last 6 years which i use daily. For some reason the starred playlist has disappeared from my ipho...
  • 386 Views
  • 0 replies
  • 0 likes
  • 386 Views
  • 0 replies
  • 0 likes

The last update not found with a proxy

Hi to all!, yesterday my spotify app was update to the last version and i was found with a surprise, spotify not work under a proxy connection, the olds versions work withouth problems, someone can help me? Thanks to all

  • Newbie
  • Hi to all!, yesterday my spotify app was update to the last version and i was found with a surprise, spotify not work under a proxy connection, the olds versions work withouth problems, someone can h...
  • 316 Views
  • 0 replies
  • 0 likes
  • 316 Views
  • 0 replies
  • 0 likes

Music quality for synced music when online?

Hi there, When I sync songs on my iphone (5C), I usually use the ‘normal’ music quality (recommended) in order to get more songs on my device while offline. When I’m home, I usually play songs from my iPhone using Wi-Fi, in order to have the best pos...

  • Casual Listener
  • Hi there,    When I sync songs on my iphone (5C), I usually use the ‘normal’ music quality (recommended) in order to get more songs on my device while offline. When I’m home, I usua...
  • vin_cent
  • Casual Listener
  • 487 Views
  • 2 replies
  • 0 likes
  • 487 Views
  • 2 replies
  • 0 likes

Solved!! Spotify iPad-version - Wanted/Missing Features

Great that you finally made it! Not a day to late though as iPad have been around since...can't remember!  But...Why on earth have you not at least kept all the features from the iPhone-version??? (I might have missed this but then it is not intuitiv...

  • Regular
  • Great that you finally made it! Not a day to late though as iPad have been around since...can't remember! 😉   But...Why on earth have you not at least kept all the features from ...
  • birdew
  • Newbie
  • 10491 Views
  • 36 replies
  • 6 likes
  • 10491 Views
  • 36 replies
  • 6 likes

Solved!! Deleted songs

Anyone knows if the deleted songs are deleted from the iPhone when you do it on Spotify or if it continues there?

  • Visitor
  • Anyone knows if the deleted songs are deleted from the iPhone when you do it on Spotify or if it continues there?
  • kbrooksc
  • Community Legend
  • 599 Views
  • 1 replies
  • 0 likes
  • iOS
    iphone
  • 599 Views
  • 1 replies
  • 0 likes

Can not hear e-mail notifications when running spotify

Hi guys, Just upgraded to Spotify premium, just having an issue that I was hoping someone could help with. I have a coffee bar that has a preorder system (done via e-mails) We have spotify running on an ipad which we also use for our Point of Sale so...

  • Newbie
  • Hi guys, Just upgraded to Spotify premium, just having an issue that I was hoping someone could help with. I have a coffee bar that has a preorder system (done via e-mails) We have spotify running...
  • kbrooksc
  • Community Legend
  • 469 Views
  • 1 replies
  • 0 likes
  • 469 Views
  • 1 replies
  • 0 likes

Music Won't Sync

So, my music that I have been trying to sync for 20 minutes now is not syncing. I have spotify premium, I have over 1.5 gigs left on my phone, it is an ios 7 iphone 4. Not jailbroken. Has anyone had this problem? Does anyone know how to fix it? It's ...

  • Casual Listener
  • So, my music that I have been trying to sync for 20 minutes now is not syncing. I have spotify premium, I have over 1.5 gigs left on my phone, it is an ios 7 iphone 4. Not jailbroken. Has anyone...
  • asmith121
  • Casual Listener
  • 373 Views
  • 1 replies
  • 0 likes
  • 373 Views
  • 1 replies
  • 0 likes

The app is crashing on splash screen

Hi everyone, After i've updated Spotify it stopped running. When I lounch the app, I see splash screen for about 5 seconds and then it just returns back on home screen, so I suspect that it's crashing. Actually that started happening quit a while ago...

  • Casual Listener
  • Hi everyone,   After i've updated Spotify it stopped running. When I lounch the app, I see splash screen for about 5 seconds and then it just returns back on home screen, so I suspect t...
  • DimitryK
  • Casual Listener
  • 967 Views
  • 2 replies
  • 0 likes
  • 967 Views
  • 2 replies
  • 0 likes

Brand new Spotify iPad App crashes while sharing song

Today I downloaded the latest version of the iPad App.The new looks and feel are great!However, when I want to share a song to one of my contacts, the Spotify App crashes. It only hapens If I press the search field. Scrolling down to the contact work...

  • Newbie
  • Today I downloaded the latest version of the iPad App. The new looks and feel are great! However, when I want to share a song to one of my contacts, the Spotify App crashes. It only hapens If I...
  • Jason
  • Spotify Legend
  • 506 Views
  • 1 replies
  • 0 likes
  • 506 Views
  • 1 replies
  • 0 likes