Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • sapmi
  • Music Fan
  • 64383 Views
  • 16 replies
  • 37 likes
  • 64383 Views
  • 16 replies
  • 37 likes

iOS mobile app crashes when syncing local files

Since the most recent update to the iOS mobile app, ver 1.7.0.2390, I have not been able to sync my local files to my device (Ipod 5G, ver 7.1.2). When I attempt to sync, over Wi-Fi, the app crashes every time. I have tried uninstalling/reinstalling ...

  • Music Fan
  • Since the most recent update to the iOS mobile app, ver 1.7.0.2390, I have not been able to sync my local files to my device (Ipod 5G, ver 7.1.2). When I attempt to sync, over Wi-Fi, the app crashes ...
  • meahtenoha
  • Spotify
  • 414 Views
  • 1 replies
  • 0 likes
  • 414 Views
  • 1 replies
  • 0 likes

iOS iPad - Spotify crashes when deleting a song from playlist

Spotify crashes when I attempt to delete a song from a playlist. It only happens when I am playing a (different) song from the playlist. If no music is playing, I can delete a song from the playlist with no problem.

  • Newbie
  • Spotify crashes when I attempt to delete a song from a playlist. It only happens when I am playing a (different) song from the playlist. If no music is playing, I can delete a song from the playlist ...
  • jeremygoh
  • Community Legend
  • 581 Views
  • 1 replies
  • 0 likes
  • 581 Views
  • 1 replies
  • 0 likes

Premium user - i can only use shuffle on my iPhone 5S

I am a premium user and i have only been able to use shuffle on my iPhone 5S for a while now - really anoying! It even says premium in the phone as well. It works fine when i just use it with my Sonos or with my computer etc. How do i fix this?

  • Newbie
  • I am a premium user and i have only been able to use shuffle on my iPhone 5S for a while now - really anoying!   It even says premium in the phone as well. It works fine when i just use it w...
  • 301 Views
  • 0 replies
  • 0 likes
  • 301 Views
  • 0 replies
  • 0 likes

Top lists of other countries are no longer available?

Dear All, One of the key value of Spotify which is advanced than iTune is the top lists of several countries such as UK, US, AU, etc. This shows people in the world wide what is currently hot and popular in another country. However, I didn't see thes...

  • Casual Listener
  • Dear All,   One of the key value of Spotify which is advanced than iTune is the top lists of several countries such as UK, US, AU, etc. This shows people in the world wide what is currently ...
  • 324 Views
  • 0 replies
  • 0 likes
  • 324 Views
  • 0 replies
  • 0 likes

Trouble With Danish language, it's only in english??? Please help to change. I want Danish in Spoti

I updated ny ipad mini 2 to iOS 8. And when i downloaded the Spotify app, it Was in english. I have tryed to set the language To Danish only. But it still keeps in the english, What to do? Please help

  • Newbie
  • I updated ny ipad mini 2 to iOS 8. And when i downloaded the Spotify app, it Was in english. I have tryed to set the language To Danish only. But it still keeps in the english, What to do? Please help
  • 286 Views
  • 0 replies
  • 0 likes
  • 286 Views
  • 0 replies
  • 0 likes

Cannot synchronize my playlists on iPhone

Hi, I have soptify premium. Installed on both Mac & iPhone. Mac works well. On iPhone, since 3-4 days ago, I cannot see my playlists anymore. It keeps saying "Loading..." and nothing shows. If you speak French, under Playlists / selection / is shows ...

  • Music Fan
  • Hi, I have soptify premium. Installed on both Mac & iPhone. Mac works well. On iPhone, since 3-4 days ago, I cannot see my playlists anymore. It keeps saying "Loading..." and nothing shows....
  • Inthesky
  • Music Fan
  • 916 Views
  • 6 replies
  • 0 likes
  • 916 Views
  • 6 replies
  • 0 likes

Turning off Shuffle

I have Spotify Premium and I now can't seem to turn off shuffle on my playlist. Can you tell me how this is done? This seems to be an issue in every other release/update or so.

  • Newbie
  • I have Spotify Premium and I now can't seem to turn off shuffle on my playlist. Can you tell me how this is done? This seems to be an issue in every other release/update or so. 
  • 346 Views
  • 0 replies
  • 0 likes
  • 346 Views
  • 0 replies
  • 0 likes

Songs from My Library That Do Not Match

Through a series of events stemming from today's iOS 8 update which I won't go into, I was shocked to find that some of my playlists had not been complete in all the time I've had Spotify on my iPhone. Namely, the songs in a playlist that were from m...

  • Music Fan
  • Through a series of events stemming from today's iOS 8 update which I won't go into, I was shocked to find that some of my playlists had not been complete in all the time I've had Spotify on my iPhon...
  • 789 Views
  • 0 replies
  • 0 likes
  • local files sync
    playlist sync
  • 789 Views
  • 0 replies
  • 0 likes

no sound

Hello, when i play any song on my i phone thu spotify there is no sound, it sometimes plays a song once then won't play any other, it looks like it is playing but there is no sound..it is nothing to do with the volume as i can play radio stations on ...

  • Newbie
  • Hello,    when i play any song on my i phone thu spotify there is no sound, it sometimes plays a song once then won't play any other, it looks like it is playing but there is no sound.....
  • 401 Views
  • 0 replies
  • 1 likes
  • 401 Views
  • 0 replies
  • 1 likes

How can I restrict a search to My Music?

Sometimes I want to find a song that I know is in My Music but I can only remember one or two words from the title (e.g. "love"). If I could restrict my search to, say, Songs within My Music, I could scan the search results and seeing the title would...

  • Visitor
  • Sometimes I want to find a song that I know is in My Music but I can only remember one or two words from the title (e.g. "love").  If I could restrict my search to, say, Songs within My Music, I...
  • 318 Views
  • 0 replies
  • 0 likes
  • 318 Views
  • 0 replies
  • 0 likes

Album pages won't load

When I click on a particular album on and artist page or album page there has been about an 85% chance that it will not load. I've re-booted and this works for a couple of songs/records but soon enough it's not working again. I've deleted the app and...

  • Visitor
  • When I click on a particular album on and artist page or album page there has been about an 85% chance that it will not load. I've re-booted and this works for a couple of songs/records but soon enou...
  • dj_rojo
  • Casual Listener
  • 2716 Views
  • 1 replies
  • 1 likes
  • album pages
    load
  • 2716 Views
  • 1 replies
  • 1 likes

Playlists

Hi, I'm finding that when I make a playlist on my iPhone, its not available on my iPad. The only playlists I can see on the iPad are the ones that I've made on the PC. Does this make sense to anyone? How can I fix this so that my songs and playlists ...

  • Newbie
  • Hi, I'm finding that when I make a playlist on my iPhone, its not available on my iPad. The only playlists I can see on the iPad are the ones that I've made on the PC. Does this make sense to any...
  • Kloron
  • Newbie
  • 414 Views
  • 2 replies
  • 0 likes
  • 414 Views
  • 2 replies
  • 0 likes

Rising Issues

Recently, I'm sure most of us IOS users have gotten the u2 album. However, when I go to my local files on my iphone 4s it isnt anywhere to be found? Secondly, my playlists arent doing a good job at syncing with my computer and when I save them for of...

  • Visitor
  • Recently, I'm sure most of us IOS users have gotten the u2 album. However, when I go to my local files on my iphone 4s it isnt anywhere to be found? Secondly, my playlists arent doing a good job at s...
  • 211 Views
  • 0 replies
  • 0 likes
  • 211 Views
  • 0 replies
  • 0 likes

Ipad app does not start after last update

After the last update my spotify app does not open at all. I tried already do deinstall the app and reinstalled it. But no change at all.

  • Newbie
  • After the last update my spotify app does not open at all. I tried already do deinstall the app and reinstalled it. But no change at all.
  • 595 Views
  • 0 replies
  • 0 likes
  • 595 Views
  • 0 replies
  • 0 likes

got a new laptop now every single song is just on my phone and not on my new laptop

hey, i just bought a new laptop and downloaded spotify again, but when i log in right now all my songs are just delete and i have a big prob. But on my phone there are all my songs when i log in. I am frustrated right now. Thanks for help and sorry f...

  • Newbie
  • hey, i just bought a new laptop and downloaded spotify again, but when i log in right now all my songs are just delete and i have a big prob. But on my phone there are all my songs when i log in....
  • kbrooksc
  • Community Legend
  • 383 Views
  • 1 replies
  • 0 likes
  • 383 Views
  • 1 replies
  • 0 likes

Opening Playlist in app

When I click on spotify logo in embedded playlist, it launches iphone safari, I have spotify installed, I click open and it launches app but playlist is NOt added. cannot find through search. What am I doing wrong to add playlist to app? Thanks.

  • Newbie
  • When I click on spotify logo in embedded playlist, it launches iphone safari, I have spotify installed, I click open and it launches app but playlist is NOt added. cannot find through search. What am...
  • jcos
  • Casual Listener
  • 1325 Views
  • 1 replies
  • 1 likes
  • 1325 Views
  • 1 replies
  • 1 likes

Spotify Radio Playback

When using my iPhone with Spotify, when I queue a series of tracks it eventually stops and switches to 'Spotfiy Radio Playback' and deletes my queue. The songs never play, they are just on pause. It's really starting to get on my nerves now! Anyone h...

  • Newbie
  • When using my iPhone with Spotify, when I queue a series of tracks it eventually stops and switches to 'Spotfiy Radio Playback' and deletes my queue. The songs never play, they are just on pause. It'...
  • 259 Views
  • 0 replies
  • 0 likes
  • 259 Views
  • 0 replies
  • 0 likes

Spotify do not run anymore when i sync some playlists.

First, i sync my "Selection" Playlist. If i only do that, the app works fine. When i want to sync some playlist from folder (and subfolder) it works. All is synced. But, when I filter the to see only my synced playlists : 1 : i dont see all my synced...

  • Visitor
  •   First, i sync my "Selection" Playlist. If i only do that, the app works fine.   When i want to sync some playlist from folder (and subfolder) it works. All is synced.   But...
  • 302 Views
  • 0 replies
  • 0 likes
  • 302 Views
  • 0 replies
  • 0 likes