Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • sapmi
  • Music Fan
  • 73091 Views
  • 16 replies
  • 37 likes
  • 73091 Views
  • 16 replies
  • 37 likes

Daily playlists in browse section on iPhone won't update unless app is killed

Using the iphone app, in the Browse section, there are a number of spotify playlists. ex. Smooth Morning, Morning Commute... etc. These will stay the same and not update to say, evening playlists or weekend etc untill the app is closed and double pre...

  • Casual Listener
  • Using the iphone app, in the Browse section, there are a number of spotify playlists. ex. Smooth Morning, Morning Commute... etc. These will stay the same and not update to say, evening playlists o...
  • jeremygoh
  • Community Legend
  • 614 Views
  • 3 replies
  • 0 likes
  • 614 Views
  • 3 replies
  • 0 likes

Solved!! Play list stuck on "loading"

I recently lost my synced local files on my iphone Spotify app (maybe due to upgrading IOS or something). So, I did like I always do and I imported an itunes playlist to the desktop app. My normal next step is to then sync the phone to the desktop ap...

  • Music Fan
  • I recently lost my synced local files on my iphone Spotify app (maybe due to upgrading IOS or something). So, I did like I always do and I imported an itunes playlist to the desktop app. My normal ...
  • JonCr
  • Music Fan
  • 3775 Views
  • 6 replies
  • 0 likes
  • 3775 Views
  • 6 replies
  • 0 likes

Solved!! Shuffle

I have an iPad 2 and I was wondering if there is any way to shuffle songs randomly in a playlist. I've searched and searched and I know what the shuffle button looks like, but I can't find it.

  • Regular
  • I have an iPad 2 and I was wondering if there is any way to shuffle songs randomly in a playlist. I've searched and searched and I know what the shuffle button looks like, but I can't find it.
  • kbrooksc
  • Community Legend
  • 973 Views
  • 9 replies
  • 0 likes
  • 973 Views
  • 9 replies
  • 0 likes

Solved!! Spotify Premium

Hello,I was wondering how I can pay for spotify premium in the app?I have $50 on my account and would rather use that money than my credit card.Thank you in advance!-LSHSASB

  • Casual Listener
  • Hello, I was wondering how I can pay for spotify premium in the app? I have $50 on my account and would rather use that money than my credit card. Thank you in advance! -LSHSASB
  • kbrooksc
  • Community Legend
  • 647 Views
  • 5 replies
  • 0 likes
  • 647 Views
  • 5 replies
  • 0 likes

Iphone App Crashing

Hi I have just downloaded the app from the app store and it keeps crashing as soon as I try and log in. Ive tried to reinstall the app after deleting it. Ive reset the phone by holding the two buttons down and then reinstalled the app. Ive turned the...

  • Casual Listener
  • Hi   I have just downloaded the app from the app store and it keeps crashing as soon as I try and log in.    Ive tried to reinstall the app after deleting it.    ...
  • kbrooksc
  • Community Legend
  • 314 Views
  • 1 replies
  • 0 likes
  • 314 Views
  • 1 replies
  • 0 likes

Solved!! (offline) Filters not available for playlists.

So ever since I read in the release notes for spotify that you added a offline filter (finally) I have been trying to get it to work. But it simply doesn't. Or the filter (3 lines) button is not even there. I noticed so older threads about this but i...

  • Casual Listener
  • So ever since I read in the release notes for spotify that you added a offline filter (finally) I have been trying to get it to work. But it simply doesn't. Or the filter (3 lines) button is not ev...
  • superankan
  • Casual Listener
  • 624 Views
  • 3 replies
  • 0 likes
  • 624 Views
  • 3 replies
  • 0 likes

iphone 5 won't sync "my music" from computer

my phone won't sync "my music" folder. logged out of phone and computer and it still won't sync. any ideas? thanks.

  • Newbie
  • my phone won't sync "my music" folder. logged out of phone and computer and it still won't sync. any ideas?   thanks.
  • jeremygoh
  • Community Legend
  • 401 Views
  • 1 replies
  • 0 likes
  • 401 Views
  • 1 replies
  • 0 likes

Cannot close "define" screen

v1.5.0.2728Use case:When viewing an artist bio, if you select a word, tap "define", you are then unable to close the resulting definition screen without closing the app and re-opening it.

  • Casual Listener
  • v1.5.0.2728 Use case: When viewing an artist bio, if you select a word, tap "define", you are then unable to close the resulting definition screen without closing the app and re-opening it.
  • Jordi
  • Community Legend
  • 656 Views
  • 4 replies
  • 0 likes
  • 656 Views
  • 4 replies
  • 0 likes

Apps crashing when login

My Spotify app keeps crashing whenever i try to log in to my spotify account.It's still the same when using my friend's account.Please help me.I'm using iOS 7.1.2.

  • Newbie
  • My Spotify app keeps crashing whenever i try to log in to my spotify account.It's still the same when using my friend's account.Please help me.I'm using iOS 7.1.2.
  • Jordi
  • Community Legend
  • 484 Views
  • 1 replies
  • 0 likes
  • 484 Views
  • 1 replies
  • 0 likes

Solved!! Premium account doesn't work on iPad

Hi I have an iPad 3 and I have bougth Spotify Premium a few months ago. Now I want to stream music on my iPad and it says that streaming for mobile is only for Spotify Premium. When I go to my computer and log in on the spotify website there stands t...

  • Casual Listener
  • Hi   I have an iPad 3 and I have bougth Spotify Premium a few months ago. Now I want to stream music on my iPad and it says that streaming for mobile is only for Spotify Premium. When I go t...
  • user-removed
  • Not applicable
  • 1318 Views
  • 6 replies
  • 0 likes
  • 1318 Views
  • 6 replies
  • 0 likes

Spotfiy premium on my iphone 5c isn't showing any playlists

I cant get spotify to load my playlists and ive even tried to sync it with my mac and it'll only let me load "Starred" and "Local files" and a blank playlist.

  • Casual Listener
  • I cant get spotify to load my playlists and ive even tried to sync it with my mac and it'll only let me load "Starred" and "Local files" and a blank playlist.
  • jeremygoh
  • Community Legend
  • 542 Views
  • 1 replies
  • 0 likes
  • 542 Views
  • 1 replies
  • 0 likes

not able to connect to spotify on my iphone

Hi, I had been using my premium suscription and today it just stopped working saying that the country I am in does not support spotify, the thing is that I had been using it without any problem for months, I managed to pay again with my Mexico credit...

  • Newbie
  • Hi, I had been using my premium suscription and today it just stopped working saying that the country I am in does not support spotify, the thing is that I had been using it without any problem for...
  • jeremygoh
  • Community Legend
  • 521 Views
  • 1 replies
  • 0 likes
  • 521 Views
  • 1 replies
  • 0 likes

iOS & Windows 8.1 Spotify Desktop spotify apps dropping out and restarting mid songs

Hi Spotify Community, For the past 2-3 months i have been having sporadic spotify track drop outs in the middle of a song, the song will just pause and then start playing, very similary how on other services a stream would be buffering to catch up an...

  • Newbie
  • Hi Spotify Community,   For the past 2-3 months i have been having sporadic spotify track drop outs in the middle of a song, the song will just pause and then start playing, very similary ho...
  • jeremygoh
  • Community Legend
  • 428 Views
  • 1 replies
  • 0 likes
  • 428 Views
  • 1 replies
  • 0 likes

Playlist Suddenly Stopped Syncing on ipod touch

As of yesterday, the playlists on my ipod touch are no longe syncing to what's on the computer. for instance, I updated a few playlists yesterday. One of them had 13 songs, it now has 23. However, my ipod won't update with what's on the computer. And...

  • Newbie
  • As of yesterday, the playlists on my ipod touch are no longe syncing to what's on the computer. for instance, I updated a few playlists yesterday. One of them had 13 songs, it now has 23. However, my...
  • jeremygoh
  • Community Legend
  • 343 Views
  • 1 replies
  • 0 likes
  • 343 Views
  • 1 replies
  • 0 likes

German- Lieder synchronisieren

Hallo,brauche dringend Hilfe! Ich hab Spotify Premium und seid neustem werden die Lieder die ich zu einer playlist hinzugefügt habe, nicht mehr synchronisiert. Wenn ich den Schalter "online- verfügbar" Umlege sodass er auf grün ist sollten die Lieder...

  • Newbie
  • Hallo, brauche dringend Hilfe! Ich hab Spotify Premium und seid neustem werden die Lieder die ich zu einer playlist hinzugefügt habe, nicht mehr synchronisiert. Wenn ich den Schalter "online- verf...
  • jeremygoh
  • Community Legend
  • 596 Views
  • 1 replies
  • 0 likes
  • 596 Views
  • 1 replies
  • 0 likes

App crashing

My Spotify app is crashing about every 40 minutes of play time. Ever since my last app updateIphone 5cVersion 1.4.1.4

  • Casual Listener
  • My Spotify app is crashing about every 40 minutes of play time. Ever since my last app update Iphone 5c Version 1.4.1.4
  • jeremygoh
  • Community Legend
  • 309 Views
  • 1 replies
  • 0 likes
  • 309 Views
  • 1 replies
  • 0 likes

how to stop sync???

Hi there, in Spotify on my Mac i found "devices" and there i saw my ipad and my iphone. When i chose Synchronise suddenly Spotify startet to sync all i have on my Mac. I had no other idea to stop this but to delete Spotify on my ipad and iphone. can ...

  • Casual Listener
  • Hi there,    in Spotify on my Mac i found "devices" and there i saw my ipad and my iphone. When i chose Synchronise suddenly Spotify startet to sync all i have on my Mac. I had no other...
  • jeremygoh
  • Community Legend
  • 3321 Views
  • 3 replies
  • 2 likes
  • 3321 Views
  • 3 replies
  • 2 likes

Name on car radio

Hi, mi first post here. Thanks to everybody can help me... I've Spotify Premium and Premium Deezer too. My iPhone is connected to a car radio via dock (Keenwood iP500). so I can fast forward skip pause and recharge my iPhone. The question is: On Deez...

  • Newbie
  • Hi, mi first post here.   Thanks to everybody can help me...   I've Spotify Premium and Premium Deezer too.   My iPhone is connected to a car radio via dock (Keenwood iP500...
  • jeremygoh
  • Community Legend
  • 393 Views
  • 1 replies
  • 0 likes
  • 393 Views
  • 1 replies
  • 0 likes

Radio seems hopelessly broken - duplicate songs?

Hi all, I just signed up for Spotify Canada, but the Radio feature seems hopelessly broken? The radio station feature seems to duplicate songs over and over, or play variations of the same song multiple times, sometimes in a row? I did a search and I...

  • Casual Listener
  • Hi all,    I just signed up for Spotify Canada, but the Radio feature seems hopelessly broken?   The radio station feature seems to duplicate songs over and over, or play varia...
  • jeremygoh
  • Community Legend
  • 461 Views
  • 1 replies
  • 0 likes
  • 461 Views
  • 1 replies
  • 0 likes