Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • sapmi
  • Music Fan
  • 64843 Views
  • 16 replies
  • 37 likes
  • 64843 Views
  • 16 replies
  • 37 likes

control spotify from iphone lockscreen

I have a Premium User on spotify and I can not run a song forward and backward through the lock screen It is in everyone like this?

  • Newbie
  • I have a Premium User on spotify and I can not run a song forward and backward through the lock screen It is in everyone like this?
  • jeremygoh
  • Community Legend
  • 1211 Views
  • 2 replies
  • 0 likes
  • 1211 Views
  • 2 replies
  • 0 likes

Spotify+Ipad air+apple tv problems

Hi, have problems to play spotify from my ipad air to apple tv 3rd gen via airplay. After 1 or a few songs it disconnects from appletv. I still have full wifi connection. If I run other music apps and radiostations it works 100% . But spotify disconn...

  • Casual Listener
  • Hi, have problems to play spotify from my ipad air to apple tv 3rd gen via airplay. After 1 or a few songs it disconnects from appletv. I still have full wifi connection. If I run other music apps an...
  • jeremygoh
  • Community Legend
  • 1903 Views
  • 3 replies
  • 0 likes
  • 1903 Views
  • 3 replies
  • 0 likes

Syncing playlists with ipod nano

how do i take songs from spotify and down load them to my computer

  • Newbie
  • how do i take songs from spotify and down load them to my computer
  • jeremygoh
  • Community Legend
  • 525 Views
  • 1 replies
  • 0 likes
  • 525 Views
  • 1 replies
  • 0 likes

Solved!! How to delete songs from playlists I follow?

Hi everybody, I use the Spotify iPhone App and I have a Premium account. The way I use Spotify is: I make new playlists like "All Motörhead songs", put a lot of songs in those playlists, then download it all on my iPhone while I´m at home and while h...

  • Casual Listener
  •   Hi everybody,   I use the Spotify iPhone App and I have a Premium account.   The way I use Spotify is: I make new playlists like "All Motörhead songs", put a lot of songs...
  • JCdotnl
  • Roadie
  • 13350 Views
  • 3 replies
  • 0 likes
  • 13350 Views
  • 3 replies
  • 0 likes

Music not showing up on mobile device, can't use spotify for anything

I've tried relogging on both desktop and mobile and my music won't show up on my iphone. It shows up regularly on my desktop but when I open Spotify on my iPhone, nothing shows up. My username is numbers and I can't view my profile. Nothing works and...

  • Newbie
  • I've tried relogging on both desktop and mobile and my music won't show up on my iphone. It shows up regularly on my desktop but when I open Spotify on my iPhone, nothing shows up. My username is num...
  • user-removed
  • Not applicable
  • 645 Views
  • 1 replies
  • 0 likes
  • 645 Views
  • 1 replies
  • 0 likes

Solved!! Upgraded to premium. Still on free.

I've logged in and logged out, I've hard restarted my phone and I've deleted and redownloaded the app but I still can't play my music. It even tells me I have 2 months of premium but still won't let me play songs. I don't understand. Help.

  • Casual Listener
  • I've logged in and logged out, I've hard restarted my phone and I've deleted and redownloaded the app but I still can't play my music. It even tells me I have 2 months of premium but still won't let ...
  • user-removed
  • Not applicable
  • 820 Views
  • 4 replies
  • 0 likes
  • 820 Views
  • 4 replies
  • 0 likes

Solved!! Syncing Local FIles

I'm wanting to sync some of my local files to my iPhone but I do not want to sync all of them because I do not have that much free space on my iPhone. Does anyone know if there's a way to select what local files you want to sync without syncing all o...

  • Casual Listener
  • I'm wanting to sync some of my local files to my iPhone but I do not want to sync all of them because I do not have that much free space on my iPhone. Does anyone know if there's a way to select what...
  • Bella-Puella
  • Regular
  • 7825 Views
  • 18 replies
  • 1 likes
  • iphone
    local files
    syncing
  • 7825 Views
  • 18 replies
  • 1 likes

Solved!! Why can't I play different songs on different devices

Why can't I play music on different devices at the same time.Do I need Sonos ?

  • Newbie
  • Why can't I play music on different devices at the same time. Do I need Sonos ?
  • user-removed
  • Not applicable
  • 24353 Views
  • 3 replies
  • 0 likes
  • 24353 Views
  • 3 replies
  • 0 likes

Solved!! "Go to playlist" from "Now playing screen"

I would really like to be able to go the playlist i am currently playing from. In the Android app it is possible by tapping in the top area shown here as a red rectangle. I think it should be this way on iOS too.

Playlist.PNG
  • Roadie
  • I would really like to be able to go the playlist i am currently playing from. In the Android app it is possible by tapping in the top area shown here as a red rectangle. I think it should be this wa...
  • Zeromantix
  • Roadie
  • 2240 Views
  • 6 replies
  • 1 likes
  • 2240 Views
  • 6 replies
  • 1 likes

Solved!! 30 Day offline useage

Hi All, to make it simple, I have premium on my iPhone. I made a playlist and made it avaliable Offline e.g. downloaded to the iPhone. I did this last week, so they have been offline on my iPhone for 8 days so far, I'm off to Canada for three weeks i...

  • Newbie
  • Hi All,  to make it simple, I have premium on my iPhone.  I made a playlist and made it avaliable Offline e.g. downloaded to the iPhone.   I did this last week, so they have been o...
  • JCdotnl
  • Roadie
  • 784 Views
  • 2 replies
  • 0 likes
  • 784 Views
  • 2 replies
  • 0 likes

Solved!! Read inbox on latest version [iPhone]

How do i read my inbox in the latest version of spotify for iPhone? I can see a notification on the app icon indicating that i have messages. There's also an option to enable/disable push notifications for messages, but there seems to be no way to re...

  • Regular
  • How do i read my inbox in the latest version of spotify for iPhone? I can see a notification on the app icon indicating that i have messages. There's also an option to enable/disable push notificatio...
  • haxel96
  • Regular
  • 445 Views
  • 1 replies
  • 0 likes
  • 445 Views
  • 1 replies
  • 0 likes

No songs on iPhone

Hello, I've downloaded playlists onto my ipad which I can play offline, these playlists are available on my phone online but not offline. They are just greyed off on my phone and say 'unable to play offline, need to go online. Even when I download pl...

  • Newbie
  • Hello, I've downloaded playlists onto my ipad which I can play offline, these playlists are available on my phone online but not offline. They are just greyed off on my phone and say 'unable to...
  • user-removed
  • Not applicable
  • 291 Views
  • 1 replies
  • 0 likes
  • 291 Views
  • 1 replies
  • 0 likes

cannot make playlists available offline

I have an ipad 4 with spotify premium. It has more than the recommended amount of memory available and I am under my limit for the number of tracks I can download. On my iPhone 5 I have no issue toggling playlists for download but on my ipad there is...

  • Casual Listener
  • I have an ipad 4 with spotify premium. It has more than the recommended amount of memory available and I am under my limit for the number of tracks I can download. On my iPhone 5 I have no issue togg...
  • user-removed
  • Not applicable
  • 339 Views
  • 1 replies
  • 0 likes
  • 339 Views
  • 1 replies
  • 0 likes

iphone not syncing after available offline has been checked

hello, I request assistance in getting my music to sync to my iphone. I have checked available offline, but the music doesn't even start to download to my iphone. help is greatly appreciated. ps: i have space on my phone for the music to sync

  • Casual Listener
  • hello,   I request assistance in getting my music to sync to my iphone. I have checked available offline, but the music doesn't even start to download to my iphone. help is greatly appreciat...
  • user-removed
  • Not applicable
  • 755 Views
  • 2 replies
  • 0 likes
  • 755 Views
  • 2 replies
  • 0 likes

Solved!! Ipod touch/Premium membership

I'm completely new to this stuff and don't quite understand it. Instead of using itunes and paying for each song for my ipod touch, can I just become a premium member on spotify and listen to my playlist/music offline on my ipod without needing itune...

  • Regular
  • I'm completely new to this stuff and don't quite understand it. Instead of using itunes and paying for each song for my ipod touch, can I just become a premium member on spotify and listen to my play...
  • SimonAston
  • Newbie
  • 1287 Views
  • 5 replies
  • 0 likes
  • 1287 Views
  • 5 replies
  • 0 likes

spotify stops playing after 1 or 2 song and closes the app

I have a ipod 2nd generation and since 4 days spotify stops playing after 1 or 2 songs and the app closes totally I re-installed the app but that didn't work this is the app spotify for ios 4 what can I do to solve this, I can't upgrade my ipod softw...

  • Visitor
  • I have a ipod 2nd generation and since 4 days spotify stops playing after 1 or 2 songs and the app closes totally I re-installed the app but that didn't work this is the app spotify for ios 4 w...
  • kjbllc
  • Music Fan
  • 1020 Views
  • 3 replies
  • 0 likes
  • 1020 Views
  • 3 replies
  • 0 likes

Sort/filter option not there

I'm using the Spotify app on my iPhone 5 (iOS 7.0.2). I've never seen this feature pop up on my app. I deleted the app and reinstalled it to see if that fixed it and it didn't. I can't see the filter/sort option inside my individual playlists or when...

  • Regular
  • I'm using the Spotify app on my iPhone 5 (iOS 7.0.2). I've never seen this feature pop up on my app. I deleted the app and reinstalled it to see if that fixed it and it didn't. I can't see the filter...
  • MattSuda
  • Spotify Star
  • 2482 Views
  • 7 replies
  • 0 likes
  • filter
    filtering
    sorting
  • 2482 Views
  • 7 replies
  • 0 likes

Synching ipod touch with Spotify

I was a Spotify premium user. My credit card got stolen, so I had to enter the new card to be Premium user again. Spotify works well on the PC, but the ipod touch, which already have 15 playlist just keeps saying I need to become a premium member. I ...

  • Newbie
  • I was a Spotify premium user. My credit card got stolen, so I had to enter the new card to be Premium user again. Spotify  works well on the PC, but the ipod touch, which already have 15 playlis...
  • Josh
  • Community Legend
  • 385 Views
  • 1 replies
  • 0 likes
  • 385 Views
  • 1 replies
  • 0 likes

Solved!! Left panel freezes after adding song to playlist

Hi everyone, I have an annoying bug on my iPad mini retina : I use the search function to add a song to a playlist, then when I found it I add it from the left panel of spotify (the one with top hits, titles...). It works, but then when I do a new se...

  • Casual Listener
  • Hi everyone, I have an annoying bug on my iPad mini retina : I use the search function to add a song to a playlist, then when I found it I add it from the left panel of spotify (the one with top hits...
  • Mickeylol
  • Casual Listener
  • 1290 Views
  • 2 replies
  • 1 likes
  • 1290 Views
  • 2 replies
  • 1 likes

playlist

hello everybody, how can i let my playlist get pubblic? i don't undestand!

  • Visitor
  • hello everybody, how can i let my playlist get pubblic? i don't undestand!
  • Peter__
  • Community Legend
  • 391 Views
  • 3 replies
  • 0 likes
  • 391 Views
  • 3 replies
  • 0 likes