Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • sapmi
  • Music Fan
  • 73531 Views
  • 16 replies
  • 37 likes
  • 73531 Views
  • 16 replies
  • 37 likes

iPod Touch: scrobbling to Lastfm when offline

Hi, I have a problem with Spotify on my iPod Touch. That is, I don't really know if it's a bug, or just that I'm expecting too much. Anyway. I remember that there used to be some feature in the Lastfm app for the iPod Touch that made that you could l...

  • Newbie
  • Hi, I have a problem with Spotify on my iPod Touch. That is, I don't really know if it's a bug, or just that I'm expecting too much. Anyway. I remember that there used to be some feature in the Lastf...
  • Peter__
  • Community Legend
  • 611 Views
  • 1 replies
  • 0 likes
  • 611 Views
  • 1 replies
  • 0 likes

Albums in "Your Music"

Hello... In my desktop version of Spotify, I have the ability to sort my albums in "Your Music" (under the "Albums"-tab) in various ways. It is possible to organize my albums according to artists, so that all my Gorguts albums are following each othe...

  • Visitor
  • Hello...   In my desktop version of Spotify, I have the ability to sort my albums in "Your Music" (under the "Albums"-tab) in various ways. It is possible to organize my albums according to ...
  • Hulimanuli
  • Casual Listener
  • 1364 Views
  • 5 replies
  • 7 likes
  • Albums
    music
    organize
    your
  • 1364 Views
  • 5 replies
  • 7 likes

album photo

Hi, I'm a premium user, in my iphone when I'm offline the album photos don't appear.... I think is a big problem. Thanks.

  • Casual Listener
  • Hi, I'm a premium user, in my iphone when I'm offline the album photos don't appear.... I think is a big problem. Thanks.  
  • Eduzr
  • Casual Listener
  • 745 Views
  • 2 replies
  • 1 likes
  • 745 Views
  • 2 replies
  • 1 likes

Not been able to put songs for off line

iPhone 5's App keeps playing up and it won't let me Put albums to offline

  • Casual Listener
  • iPhone 5's App keeps playing up and it won't let me Put albums to offline
  • Mark123456789
  • Casual Listener
  • 479 Views
  • 3 replies
  • 0 likes
  • 479 Views
  • 3 replies
  • 0 likes

Can't see album art

Hi there! I am a premium user. I can't seem to see the album art of the song I'm playing. This has become quite a problem because I wouldn't know what album is playing. This happens to most of the songs I'm playing, I can only see it to some of the s...

  • Casual Listener
  • Hi there! I am a premium user. I can't seem to see the album art of the song I'm playing. This has become quite a problem because I wouldn't know what album is playing. This happens to most of the ...
  • Peter__
  • Community Legend
  • 1532 Views
  • 1 replies
  • 0 likes
  • 1532 Views
  • 1 replies
  • 0 likes

New Iphone app crashes when you select all tracks under a folder

Whenever I try to select the all tracks option under a folder that was created the application crashes. This function worked fine before the last app update. Now I can only play one playlist at a time. Here is the info I have: My iPad/iPhone model Eg...

  • Regular
  • Whenever I try to select the all tracks option under a folder that was created the application crashes.  This function worked fine before the last app update.  Now I can only play one playl...
  • user-removed
  • Not applicable
  • 2488 Views
  • 13 replies
  • 0 likes
  • bug
    iphone 5
  • 2488 Views
  • 13 replies
  • 0 likes

Why did you get rid of the Star in the 1.0.0.x release?

I know that it's been removed in the 1.0.0.x update - but why? "Star'ing" a song was a great and simple way to add to and curate my "current listening" list that no other streaming service had. Now it's just the same as XBox Music and Rdio. Having th...

  • Visitor
  • I know that it's been removed in the 1.0.0.x update - but why?   "Star'ing" a song was a great and simple way to add to and curate my "current listening" list that no other streaming service...
  • useryeahuser
  • Newbie
  • 4039 Views
  • 11 replies
  • 13 likes
  • 4039 Views
  • 11 replies
  • 13 likes

Music searches don't show songs already in My Songs

When I search for songs on Spotify on my computer, songs I have already added to my songs show that I have not added them to my songs. When I add this music, it adds duplicate songs into my songs. Has anyone else had this problem? I know I added all ...

  • Casual Listener
  • When I search for songs on Spotify on my computer, songs I have already added to my songs show that I have not added them to my songs. When I add this music, it adds duplicate songs into my songs. Ha...
  • bgtre
  • Casual Listener
  • 777 Views
  • 1 replies
  • 0 likes
  • 777 Views
  • 1 replies
  • 0 likes

My playlists on my phone are stuck loading

So I have a Spotify premium account for months now and I haven't had any problems until now. A few days ago I updated Spotify on my phone (iPhone 4 iOS 6). The current version I have now is 0.9.3.212. I opened the app and poof* I saw all my playlists...

  • Casual Listener
  • So I have a Spotify premium account for months now and I haven't had any problems until now. A few days ago I updated Spotify on my phone (iPhone 4 iOS 6). The current version I have now is 0.9.3.2...
  • SpotOnSpotOn
  • Newbie
  • 4052 Views
  • 25 replies
  • 0 likes
  • 4052 Views
  • 25 replies
  • 0 likes

Update on album art bugs

Here is an update on album art bugs in the iPhone appThese bugs should be fixed in the new 1.2.0 update released today: Low quality album art Metadata for local files not displaying on lockscreen These bugs should be fixed in the next update hopefull...

  • Spotify Star
  • Spotify Star
  • Here is an update on album art bugs in the iPhone app These bugs should be fixed in the new 1.2.0 update released today: Low quality album art Metadata for local files not displaying on lock...
  • MattSuda
  • Spotify Star
  • 733 Views
  • 1 replies
  • 0 likes
  • 733 Views
  • 1 replies
  • 0 likes

Solved!! New iPad app doesn't give me the option to make a playlist offline.

With the new update I now have no option to make playlists offline. I assume there should be a download button after hitted the edit button as their is on an iPhone. But I can't find the option anywhere. Anyone else having this issue?

  • Casual Listener
  • With the new update I now have no option to make playlists offline. I assume there should be a download button after hitted the edit button as their is on an iPhone. But I can't find the option anywh...
  • Peter__
  • Community Legend
  • 1309 Views
  • 4 replies
  • 0 likes
  • 1309 Views
  • 4 replies
  • 0 likes

iPhone app Freezing for 5 seconds on startup

Hey Spotify, i've noticed that if you have 300+ downloaded songs, spotify will freeze for 5 to 10 seconds when you open the app. Even if the app was already open in multitasking.. Is there any chance that you could maybe fix this? Thank you (:-Behemo...

  • Casual Listener
  • Hey Spotify, i've noticed that if you have 300+ downloaded songs, spotify will freeze for 5 to 10 seconds when you open the app. Even if the app was already open in multitasking.. Is there any chan...
  • Peter__
  • Community Legend
  • 495 Views
  • 2 replies
  • 0 likes
  • 495 Views
  • 2 replies
  • 0 likes

'My Music' not showing on ipad but is on Iphone and laptop

Hi, Recently upgraded to Preimum, works perfect on my Laptop and Iphone with both devices a mirror image of the other, my Ipad however shows my playlists which match but there is no 'my music' section with the album/artist etc section..... tried unin...

  • Casual Listener
  • Hi,   Recently upgraded to Preimum, works perfect on my Laptop and Iphone with both devices a mirror image of the other, my Ipad however shows my playlists which match but there is no 'my mu...
  • Peter__
  • Community Legend
  • 2351 Views
  • 4 replies
  • 1 likes
  • 2351 Views
  • 4 replies
  • 1 likes

Can't sync iphone

I can't seem to sync my new iPhone 5s I've tried all the trouble shooting in your help page but still can't get it to sync.

  • Casual Listener
  • I can't seem to sync my new iPhone 5s I've tried all the trouble shooting in your help page but still can't get it to sync.
  • Peter__
  • Community Legend
  • 485 Views
  • 3 replies
  • 0 likes
  • 485 Views
  • 3 replies
  • 0 likes

Finding Explicit Albums

On my iphone is there a way to see which version the explicit? On the desktop it has the button in the bottom right, but I don't see a way on mobile. It seems to just have one version of each album.

  • Newbie
  • On my iphone is there a way to see which version the explicit? On the desktop it has the button in the bottom right, but I don't see a way on mobile. It seems to just have one version of each album.
  • ohiomedic
  • Newbie
  • 1009 Views
  • 2 replies
  • 0 likes
  • 1009 Views
  • 2 replies
  • 0 likes

Release Notes - Spotify for iOS 1.1.0

iOS Release Notes What's new in version 1.1.0 New: Introducing Your Music, a better way to save, organise and browse your favourite music. New: Play the same song over and over with Repeat One. Now available for Premium users and free users on iPad. ...

  • Spotify Legend
  • iOS Release Notes What's new in version 1.1.0 New: Introducing Your Music, a better way to save, organise and browse your favourite music. New: Play the same song over and over with Repe...
  • Goodman
  • Spotify Legend
  • 8094 Views
  • 46 replies
  • 0 likes
  • 1.1.0
    iOS
    Release Notes
  • 8094 Views
  • 46 replies
  • 0 likes

spotify sur tablettes

Spotify est completement innabapté aux tablettes, il n'integre pas de fonction tactile!!

  • Visitor
  • Spotify est completement innabapté aux tablettes, il n'integre pas de fonction tactile!!
  • Termi87
  • Newbie
  • 894 Views
  • 1 replies
  • 1 likes
  • 894 Views
  • 1 replies
  • 1 likes

Angeblich offline Bitte helfen

Hallo erstmal und danke das ihr den Theras überhaupt lest...Ich habe folgendes Problem :Ich hörte mir Musik über spotify an ( pitbull) und mein WLAN wurde unterbrochen was eig kein Problem ist bereitet mir nun Kopfschmerzen....ich kann nachdem mein W...

  • Casual Listener
  • Hallo erstmal und danke das ihr den Theras überhaupt lest... Ich habe folgendes Problem : Ich hörte mir Musik über spotify an ( pitbull) und mein WLAN wurde unterbrochen was eig kein Problem ist be...
  • Rockysebastian
  • Casual Listener
  • 980 Views
  • 1 replies
  • 0 likes
  • 980 Views
  • 1 replies
  • 0 likes

Solved!! Freezing issue on iphone 4s

I seem to have a issue with my app freezing for about 10 seconds when skipping tracks. This results in if I press the skip button more than once, it keeps skipping tracks for how ever many times I've pressed it. Does anybody else have this happen?

  • Music Fan
  • I seem to have a issue with my app freezing for about 10 seconds when skipping tracks. This results in if I press the skip button more than once, it keeps skipping tracks for how ever many times I've...
  • Antjp-gb
  • Music Fan
  • 777 Views
  • 3 replies
  • 2 likes
  • 777 Views
  • 3 replies
  • 2 likes