Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • sapmi
  • Music Fan
  • 71732 Views
  • 16 replies
  • 37 likes
  • 71732 Views
  • 16 replies
  • 37 likes

New iphone, songs not downloading....???

i had spotify on my other iphone, now i got it on my new iphone... all my playlists came up but when i try and select the "play in offline" they will not start to sync.... whats the problem????????????

  • Casual Listener
  • i had spotify on my other iphone, now i got it on my new iphone... all my playlists came up but when i try and select the "play in offline" they will not start to sync.... whats the problem??????????...
  • ThisIsDansk
  • Newbie
  • 1040 Views
  • 2 replies
  • 0 likes
  • 1040 Views
  • 2 replies
  • 0 likes

New iOS app is terrible

First problem with the app on my iphone 5 is that it starts to synch then for no know reason stops, so I have a half full playlist of downloaded songs and half online only. The only way to get this to kick off again is to restart my phone. Really irr...

  • Casual Listener
  • First problem with the app on my iphone 5 is that it starts to synch then for no know reason stops, so I have a half full playlist of downloaded songs and half online only. The only way to get this t...
  • Rhiggins86
  • Casual Listener
  • 617 Views
  • 1 replies
  • 0 likes
  • IOS 7
    terrible
  • 617 Views
  • 1 replies
  • 0 likes

The NEW iOS Looks Great, but SUCKS!

I like this new design, but there are some major changes that I dislike. MAIN: Man is this new app SLOWWWWWWWWW. I hate trying to switch tracks. Simply going the next song may make it crash on my 4S or 5S. This is ridiculous. There are tons of bugs i...

  • Casual Listener
  • I like this new design, but there are some major changes that I dislike.   MAIN:  Man is this new app SLOWWWWWWWWW.  I hate trying to switch tracks.  Simply going the next son...
  • langle
  • Newbie
  • 755 Views
  • 5 replies
  • 8 likes
  • 755 Views
  • 5 replies
  • 8 likes

Do local tracks take up disk space?

I have over 4,000 local songs synced to Spotify desktop, and now I am syncing them to my iPod. Will this take up my disk space on my ipod?

  • Casual Listener
  • I have over 4,000 local songs synced to Spotify desktop, and now I am syncing them to my iPod. Will this take up my disk space on my ipod? 
  • JohnManly
  • Gig Goer
  • 1998 Views
  • 1 replies
  • 0 likes
  • 1998 Views
  • 1 replies
  • 0 likes

Solved!! iPad and iPhone - featue or bug?

My scenario: I play music on my iPad. Walk out the door insert my earbud into my iPhone. Hit play at the song I want to listen to. My iPad then plays the song i selected on my iPhone. Feature or bug? Both devices are on the same network, both running...

  • Casual Listener
  • My scenario:   I play music on my iPad. Walk out the door insert my earbud into my iPhone. Hit play at the song I want to listen to. My iPad then plays the song i selected on my iPhone....
  • PlatzDK
  • Casual Listener
  • 736 Views
  • 5 replies
  • 0 likes
  • 736 Views
  • 5 replies
  • 0 likes

Changed password on desktop app now mobile on iPhone crashes

HiI changed my email and password on the desktop and now the iPhone app keeps crashing. I start the app it tells me the user name and password is incorrect and tells me to log in with new user name or install but I can't click on "ok" and it then cra...

  • Casual Listener
  • Hi I changed my email and password on the desktop and now the iPhone app keeps crashing. I start the app it tells me the user name and password is incorrect and tells me to log in with new user na...
  • Nvtalmad
  • Casual Listener
  • 356 Views
  • 2 replies
  • 0 likes
  • 356 Views
  • 2 replies
  • 0 likes

Can't see my playlist descriptions on my Ipod when offline

I have a 5th gen IPOD and am a Spotify Premium member. Ever since the new Spotify UI was launched a week or so ago, I have a problem. When I am offline, I can't see the desriptions of my playlists. The playlists/music are there on the IPOD, in fact S...

  • Newbie
  • I have a 5th gen IPOD and am a Spotify Premium member. Ever since the new Spotify UI was launched a week or so ago, I have a problem. When I am offline, I can't see the desriptions of my playlists. T...
  • 534 Views
  • 0 replies
  • 0 likes
  • 534 Views
  • 0 replies
  • 0 likes

iOS 7.1, iPhone 5S

Hello guys, i have extreme performance issues in locked screen mode while playing music. Skipping to next or previous track is lagging heavily in 4G or WIFI. Maybe someone has the same issue? Best regards

  • Casual Listener
  • Hello guys,   i have extreme performance issues in locked screen mode while playing music. Skipping to next or previous track is lagging heavily in 4G or WIFI. Maybe someone has the same iss...
  • sttevehere
  • Roadie
  • 604 Views
  • 2 replies
  • 0 likes
  • 604 Views
  • 2 replies
  • 0 likes

Using lock screen control causes app unresponsiveness

Version: 1.0.0.3251 Device: iPod Touch 5 There seems to be a correlation between using the lock screen player controls and the app becoming slow, unresponsive, and ultimately crashing.

  • Casual Listener
  • Version: 1.0.0.3251 Device: iPod Touch 5   There seems to be a correlation between using the lock screen player controls and the app becoming slow, unresponsive, and ultimately crashing.
  • 287 Views
  • 0 replies
  • 0 likes
  • 287 Views
  • 0 replies
  • 0 likes

Grey on Black...Seriously???

The grey type on a black background is extremely difficult to read...impossible if there's any glare at all on the screen....and even in the best of circumstances the toolbars are hard to see How about giving us the option to choose a color scheme......

  • Regular
  • The grey type on a black background is extremely difficult to read...impossible if there's any glare at all on the screen....and even in the best of circumstances the toolbars are hard to see &nbsp...
  • 491 Views
  • 0 replies
  • 3 likes
  • 491 Views
  • 0 replies
  • 3 likes

Need Separate Stream Quality Setting

There should be separate settings for playback quality on Wifi vs. Cellular.

  • Regular
  • There should be separate settings for playback quality on Wifi vs. Cellular.
  • Joe
  • Community Legend
  • 320 Views
  • 1 replies
  • 0 likes
  • 320 Views
  • 1 replies
  • 0 likes

Latest update app

While connected to USB, the app will play 1 song then it either stops or simply scans through the next songs never playing more than a few seconds. It is driving me nuts. About to cancel my subscription

  • Casual Listener
  • While connected to USB, the app will play 1 song then it either stops or simply scans through the next songs never playing more than a few seconds. It is driving me nuts. About to cancel my subscript...
  • 217 Views
  • 0 replies
  • 0 likes
  • 217 Views
  • 0 replies
  • 0 likes

Question about local files.

Why have a bunch of random tracks suddenly appeared in my local files on ipad and iphone. I have not set either device up to sync yet the tracks have just appeared. 8 on my ipad and 3 on my iphone.

  • Newbie
  • Why have a bunch of random tracks suddenly appeared in my local files on ipad and iphone. I have not set either device up to sync yet the tracks have just appeared. 8 on my ipad and 3 on my iphone.&n...
  • 258 Views
  • 0 replies
  • 0 likes
  • 258 Views
  • 0 replies
  • 0 likes

spotify isnt letting me make playlists available offline

I subscribed to spotify premium so I could listen to my music on the go, but now MY SPOTIFY WONT ALLOW ME TO MAKE PLAYLISTS AVAILABLE OFFLINE. It is extremely frustrating, i also hate the new update for ios. What was wrong with the old layout that wa...

  • Casual Listener
  • I subscribed to spotify premium so I could listen to my music on the go, but now MY SPOTIFY WONT ALLOW ME TO MAKE PLAYLISTS AVAILABLE OFFLINE. It is extremely frustrating, i also hate the new update ...
  • WoodyJnr
  • Casual Listener
  • 1125 Views
  • 5 replies
  • 0 likes
  • 1125 Views
  • 5 replies
  • 0 likes

Offline function Your Music

Hi all, I set my old starred playlist to offline availabilty so songs would automatically be downloaded. How can I use this function with the new Your Music system? How can I make the songs I add/star easily available offline? This drives me crazy, h...

  • Newbie
  • Hi all,   I set my old starred playlist to offline availabilty so  songs would automatically be downloaded. How can I use this function with the new Your Music system? How can I make th...
  • pablofabianbm
  • Music Fan
  • 1132 Views
  • 4 replies
  • 2 likes
  • 1132 Views
  • 4 replies
  • 2 likes

Delete the current song in a long playlist but can't find it (iOS)

I want to delete a song that I am currently listening out of a very looong playlist (on my iPhone). I can't find the song on the playlist where I could delete it. Ideally I could "jump" to the right location where the song is playing and just wipe to...

  • Casual Listener
  • I want to delete a song that I am currently listening out of a very looong playlist (on my iPhone). I can't find the song on the playlist where I could delete it. Ideally I could "jump" to the right ...
  • 252 Views
  • 0 replies
  • 0 likes
  • 252 Views
  • 0 replies
  • 0 likes

spotify crashes on logon after newest update on my ipad2

The old one interface of spotify was nice, with plenty of posibilities. New one on Ipad looks same as on iphone but slightly bigger. But real problem it is useless, as crashes on logon no matter by the way I log- facebook or login. What is annoing al...

  • Casual Listener
  • The old one interface of spotify was nice, with plenty of posibilities. New one on Ipad looks same as on iphone but slightly bigger. But real problem it is useless, as crashes on logon no matter by t...
  • fixpol
  • Casual Listener
  • 450 Views
  • 5 replies
  • 0 likes
  • 450 Views
  • 5 replies
  • 0 likes

Lock screen problem for latest version of Spotify with ios

With the latest version of Spotify (1.0.0.3251) with ios 7.0.4 in lock screen mode the track listing does not tally with the track playing and there is a lag. Is this a bug ?

  • Music Fan
  • With the latest version of Spotify (1.0.0.3251) with ios 7.0.4  in lock screen mode the track listing does not tally with the track playing and  there is a lag.  Is this a bug ?
  • Transbrak
  • Gig Goer
  • 493 Views
  • 1 replies
  • 0 likes
  • 493 Views
  • 1 replies
  • 0 likes