Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • sapmi
  • Music Fan
  • 62651 Views
  • 16 replies
  • 37 likes
  • 62651 Views
  • 16 replies
  • 37 likes

Spotify bug new update

The new update looks good, but the new update doens't work for me (iphone user). The images often dont load, en if i want to play the next song it takes way to long time. Olso it shuts down if i clik multiple buttons.

  • Casual Listener
  • The new update looks good, but the new update doens't work for me (iphone user). The images often dont load, en if i want to play the next song it takes way to long time. Olso it shuts down if i...
  • 273 Views
  • 0 replies
  • 0 likes
  • 273 Views
  • 0 replies
  • 0 likes

Can't sync my iphone 4 with Spotify

So I have followed all the directions under the help page for syncing iPhones to Spotify to put my music onto the app, but it doesn't work. It's not showing up under the devices page on the computer app, so I have no clue what to do. I am on the same...

  • Newbie
  • So I have followed all the directions under the help page for syncing iPhones to Spotify to put my music onto the app, but it doesn't work. It's not showing up under the devices page on the computer ...
  • 207 Views
  • 0 replies
  • 0 likes
  • 207 Views
  • 0 replies
  • 0 likes

I can not select the playlist to sync with my ipod

I can not select the playlist to sync with my ipod when I go to select the playlist Spotify automatically closes and I can not sync my playlist how do I fix this?

  • Casual Listener
  • I can not select the playlist to sync with my ipod when I go to select the playlist Spotify automatically closes and I can not sync my playlist how do I fix this?
  • 244 Views
  • 0 replies
  • 0 likes
  • 244 Views
  • 0 replies
  • 0 likes

Solved!! Have new app but not "your music"

I'm a relatively new subscriber (three months or so) and the one thing I have never understood is the lack of a feature to collect albums etc. I therefore have tonnes of playlists and it's quite annoying.From what I understand, if I'm correct, this f...

  • Music Fan
  • I'm a relatively new subscriber (three months or so) and the one thing I have never understood is the lack of a feature to collect albums etc. I therefore have tonnes of playlists and it's quite ann...
  • AndrewMog
  • Music Fan
  • 1122 Views
  • 6 replies
  • 0 likes
  • 1122 Views
  • 6 replies
  • 0 likes

Spotify on I Pad

I am a Spotify Premium customer and have used on various devices from tablets to phones. I now have I pad Air and have followed instructions on how to download playlists to listen offline but do not have the "button" available to do it. I am also get...

  • Newbie
  • I am a Spotify Premium customer and have used on various devices from tablets to phones. I now have I pad Air and have followed instructions on how to download playlists to listen offline but do not ...
  • 354 Views
  • 0 replies
  • 0 likes
  • 354 Views
  • 0 replies
  • 0 likes

new iphone alterations to spotify

Hi, One of the features I use every single day in Spotify is the 'add to' feature. When I'm listening to a song as I'm out and about, I regularly think 'ooh, that'd go well on my yoga playlist, or my party playlist' and then click on 'add to' and cho...

  • Newbie
  • Hi, One of the features I use every single day in Spotify is the 'add to' feature. When I'm listening to a song as I'm out and about, I regularly think 'ooh, that'd go well on my yoga playlist, or ...
  • tchan1
  • Regular
  • 310 Views
  • 1 replies
  • 0 likes
  • 310 Views
  • 1 replies
  • 0 likes

Use Shuffle-> Choose any song -> back to Shuffle

Hi, i have a little doubt about the suffle mode in the iOS app. When I use shuffle mode, is perfect.. everything works fine... but then sometimes I like to choose any song, but the problem is that after this song.. the shuffle mode is out, and the ne...

  • Gig Goer
  • Hi, i have a little doubt about the suffle mode in the iOS app. When I use shuffle mode, is perfect.. everything works fine... but then sometimes I like to choose any song, but the problem is tha...
  • juanoouu
  • Gig Goer
  • 201 Views
  • 1 replies
  • 0 likes
  • 201 Views
  • 1 replies
  • 0 likes

Spotify not working on iPhone

Whenever I try an do anything (like search a song), I get a message popping up saying "an error occurred" with a button that says "try again". It's been doing this for 12+ hours. I've reinstalled many times. My playlists are also not syncing. I've ha...

  • Newbie
  • Whenever I try an do anything (like search a song), I get a message popping up saying "an error occurred" with a button that says "try again". It's been doing this for 12+ hours. I've reinstalled man...
  • Joe
  • Community Legend
  • 257 Views
  • 1 replies
  • 0 likes
  • 257 Views
  • 1 replies
  • 0 likes

Spotify iOS App keeps crashing at Login Page

I'm using the spotify app on my iPhone 5S and running iOS 7.0.4. I updated the app this morning and ever since it's been crashing. I've tried deleting the app, clearing the data and cookies, soft reset on my phone and a hard reset. None of this has w...

  • Newbie
  • I'm using the spotify app on my iPhone 5S and running iOS 7.0.4. I updated the app this morning and ever since it's been crashing. I've tried deleting the app, clearing the data and cookies, soft res...
  • 313 Views
  • 0 replies
  • 0 likes
  • 313 Views
  • 0 replies
  • 0 likes

New iOS Spotify: Album Information

I'd like to see album information on the new iOS version of Spotify. Year of release, length of album, etc. Is it there? Perhaps I'm missing the place to find the info?

  • Roadie
  • I'd like to see album information on the new iOS version of Spotify.  Year of release, length of album, etc.  Is it there?  Perhaps I'm missing the place to find the info? 
  • nonstopdigital
  • Roadie
  • 347 Views
  • 1 replies
  • 3 likes
  • 347 Views
  • 1 replies
  • 3 likes

Wont change track when i click next or back

Hi the new update has some problems, but the biggest problem i have is that when im lisening to music on my iphon 4 and im not in the app, it doesnt change music when i click back, it just play the same song over and over, even when doubbel click it ...

  • Newbie
  • Hi the new update has some problems, but the biggest problem i have is that when im lisening to music on my iphon 4 and im not in the app, it doesnt change music when i click back, it just play the s...
  • sttevehere
  • Roadie
  • 323 Views
  • 2 replies
  • 0 likes
  • 323 Views
  • 2 replies
  • 0 likes

Betalat premium men det funkar inte på mobilen

Hej jag har betalat min första räkning 19/1 för spotify premium och först fungerade det i mobilen men nu kan jag inte längre använda spotify i mobilen och på er hemsida står det i mitt account att jag inte har premium. Varför? Jag har ju betalat förs...

  • Newbie
  • Hej jag har betalat min första räkning 19/1 för spotify premium och först fungerade det i mobilen men nu kan jag inte längre använda spotify i mobilen och på er hemsida står det i mitt account att ja...
  • user-removed
  • Not applicable
  • 1347 Views
  • 1 replies
  • 0 likes
  • 1347 Views
  • 1 replies
  • 0 likes

Solved!! Playlists replaced by Music on latest update

My wife and I have identical iPhones. After the latest ios update below the radio button where on my phone it says Playlists hers says "Music". Once I press music on hers I see her playlists as well as a section with "favourite" artists, albums, whic...

  • Visitor
  • My wife and I have identical iPhones. After the latest ios update below the radio button where on my phone it says Playlists hers says "Music". Once I press music on hers I see her playlists as well ...
  • jwort93
  • Roadie
  • 479 Views
  • 2 replies
  • 0 likes
  • 479 Views
  • 2 replies
  • 0 likes

Major bug

Since the last update my Spotify wont play at all!!! It just keeps waiting, with play marked but songs are still at 0:00. On my other phone (not updated) it plays The songs as it has been doin for several years. Whats this crap?! I have premium

  • Newbie
  • Since the last update my Spotify wont play at all!!! It just keeps waiting, with play marked but songs are still at 0:00. On my other phone (not updated) it plays The songs as it has been doin for ...
  • Christoffer
  • Community Legend
  • 217 Views
  • 1 replies
  • 0 likes
  • 217 Views
  • 1 replies
  • 0 likes

iPod Touch 5th Generation 32GB Not Syncing Local Files

Hi all, So I recently (yesterday) got a new iPod Touch 5th Generation, and everything works great . . . except when I try to sync my local files. They're just grayed out. It doesn't show up in "Devices" on my PC App either. Yes it's connected to the ...

  • Regular
  • Hi all,   So I recently (yesterday) got a new iPod Touch 5th Generation, and everything works great . . . except when I try to sync my local files. They're just grayed out. It doesn't show u...
  • Meckir
  • Regular
  • 1037 Views
  • 3 replies
  • 0 likes
  • 1037 Views
  • 3 replies
  • 0 likes

Local Files will not sync?

My local files all of the sudden will not sync. Latest iphone app & mac os version. I've tried deleting the app and reinstalling, no luck. Any suggestions? I've used Spotify for years with no trouble until the last couple of weeks.

  • Casual Listener
  • My local files all of the sudden will not sync. Latest iphone app & mac os version. I've tried deleting the app and reinstalling, no luck. Any suggestions? I've used Spotify for years with no tro...
  • Joe
  • Community Legend
  • 241 Views
  • 1 replies
  • 0 likes
  • 241 Views
  • 1 replies
  • 0 likes

Non-Spotify Controls

Up until a couple days ago, I was able to control Spotify (fast forward, reverse, pause and play) with my car controls when using the app through Bluetooth. I was also able to control Spotify from the iPhone control center. Now, the only way I can co...

  • Newbie
  • Up until a couple days ago, I was able to control Spotify (fast forward, reverse, pause and play) with my car controls when using the app through Bluetooth. I was also able to control Spotify from th...
  • Joe
  • Community Legend
  • 415 Views
  • 1 replies
  • 0 likes
  • 415 Views
  • 1 replies
  • 0 likes

New version does not shuffle very well.

I am playining all music out of "my music" on the ios. Here are the last artists that have played for the last set of songs. I have 9000 songs on my music. The Orb Korn The Orb Girl Talk The Orb Girl Talk The Orb Girl Talk The Lonely Island Girl Talk...

  • Regular
  • I am playining all music out of "my music" on the ios.  Here are the last artists that have played for the last set of songs.   I have 9000 songs on my music.      The Or...
  • 299 Views
  • 0 replies
  • 0 likes
  • 299 Views
  • 0 replies
  • 0 likes

IOS Swipe down missing in new release V1.0.0.3251

Although new features have been released for spotify I miss the old feature of swiping down (closing the full display when listening to songs...) Now you have to press the X to get back to your songs and playlists. This swipe down functionality was v...

  • Newbie
  • Although new features have been released for spotify I miss the old feature of swiping down (closing the full display when listening to songs...) Now you have to press the X to get back to your songs...
  • 288 Views
  • 0 replies
  • 0 likes
  • 288 Views
  • 0 replies
  • 0 likes

Spotify Keeps Logging Me Out & Shows No Offline Music

My iPhone keeps logging me out of Spotify, this has occurred on multiple occasions. When I open Spotify I have to log back in, and it shows no music has been Synced and offline mode doesn't allow playing of any. When I go to Settings, General, Usage,...

  • Roadie
  • My iPhone keeps logging me out of Spotify, this has occurred on multiple occasions. When I open Spotify I have to log back in, and it shows no music has been Synced and offline mode doesn't allow pla...
  • russtm
  • Roadie
  • 1272 Views
  • 2 replies
  • 0 likes
  • 1272 Views
  • 2 replies
  • 0 likes