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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • Rastereyes
  • Casual Listener
  • 81005 Views
  • 19 replies
  • 37 likes
  • 81005 Views
  • 19 replies
  • 37 likes

Unable to sync desktop playlists onto ipod touch after mobile app re-download

tl;dr: Unable to sync anything to my ipod touch 4th gen. Yesterday my spotify mobile app broke; it kept crashing whenever I opened it. I deleted and re-downloaded it, but since then I haven't been able to sync any music from my desktop to it, includi...

spotifyBug.png
  • Regular
  • tl;dr: Unable to sync anything to my ipod touch 4th gen.   Yesterday my spotify mobile app broke; it kept crashing whenever I opened it. I deleted and re-downloaded it, but since then I have...
  • flippinandflopp
  • Regular
  • 1390 Views
  • 8 replies
  • 0 likes
  • Desktop
    ipod
    Playlists
  • 1390 Views
  • 8 replies
  • 0 likes

Iphone and iPad not showing up as devices

For some reason I cannot seem to get my iphone or ipad running ios 7 to show up under devices in Spotify, either via USB or WiFi. It seems to sync occasionally and at random, which I don't understand. I'm on the same wifi network and have reinstalled...

  • Regular
  • For some reason I cannot seem to get my iphone or ipad running ios 7 to show up under devices in Spotify, either via USB or WiFi. It seems to sync occasionally and at random, which I don't understand...
  • Joe
  • Community Legend
  • 594 Views
  • 1 replies
  • 0 likes
  • 594 Views
  • 1 replies
  • 0 likes

Follow/Similar Artist Gone?

I've been unable to find the follow artist and similar artist buttons. Am I completely blind or was it removed? It was a feature that got a lot of use by me so I would like to be able to use it again!

  • Casual Listener
  • I've been unable to find the follow artist and similar artist buttons. Am I completely blind or was it removed? It was a feature that got a lot of use by me so I would like to be able to use it again!
  • PKHarmon
  • Newbie
  • 3024 Views
  • 6 replies
  • 1 likes
  • 3024 Views
  • 6 replies
  • 1 likes

iPhone 4s - Synced Local Files will NOT play in Offline Mode

iPhone 4S running iOS 6.1 Spotify Premium version 0.5.9.10 Mix of both spotify files & local files within my playlists Playlists are set on the iPhone as "Available Offline" - YES All tracks with the playlist have the little green arrow showing it ha...

  • Casual Listener
  • iPhone 4S running iOS 6.1 Spotify Premium version 0.5.9.10 Mix of both spotify files & local files within my playlists Playlists are set on the iPhone as "Available Offline" - YES All tra...
  • Peter__
  • Community Legend
  • 657 Views
  • 3 replies
  • 0 likes
  • 657 Views
  • 3 replies
  • 0 likes

Solved!! Starred playlist is corrupt

Hi, I think my starred playlist is corrupt. Adding new songs results in them not showing up accross devices or even on the same device after the app has been closed and reopened. Also if I go offline, even though the playlist is downladed, I cannot s...

  • Regular
  • Hi,   I think my starred playlist is corrupt.  Adding new songs results in them not showing up accross devices or even on the same device after the app has been closed and reopened. &nb...
  • Peter__
  • Community Legend
  • 3114 Views
  • 12 replies
  • 0 likes
  • 3114 Views
  • 12 replies
  • 0 likes

Spotify Radio stops working after 15 minutes

I have the older version of Spotify for my 3rd gen ipod touch. my playlists sync and play fine but when I listen to the radio, spotify stops after 10-15 minutes. I went through the uninstall-reinstall process several times when the last update happen...

  • Visitor
  • I have the older version of Spotify for my 3rd gen ipod touch. my playlists sync and play fine but when I listen to the radio, spotify stops after 10-15 minutes. I went through the uninstall-reinstal...
  • user-removed
  • Not applicable
  • 770 Views
  • 2 replies
  • 0 likes
  • 770 Views
  • 2 replies
  • 0 likes

Can't download off-line playlists

Hi everybody I can't download my playlists to listen to it off-line afterwards. I use Spotify Premium for a month now, and everything was great till then. It doesn't even start to synchronize, even though i'm on Wi-fi. Can anybody help me please ? Th...

  • Casual Listener
  • Hi everybody   I can't download my playlists to listen to it off-line afterwards.  I use Spotify Premium for a month now, and everything was great till then.  It doesn't even s...
  • Richard
  • Community Legend
  • 470 Views
  • 4 replies
  • 0 likes
  • 470 Views
  • 4 replies
  • 0 likes

Solved!! Profile on iPad

Hi, I just got Spotify premium and enjoying it. I do have one burning question. If I run Spotify on my Mac or my iPhone I can access my profile and find the artists I'm following. On my iPad however I cannot find my profile anywhere. Am I really just...

  • Casual Listener
  • Hi, I just got Spotify premium and enjoying it. I do have one burning question. If I run Spotify on my Mac or my iPhone I can access my profile and find the artists I'm following. On my iPad howeve...
  • Peter__
  • Community Legend
  • 2543 Views
  • 4 replies
  • 0 likes
  • 2543 Views
  • 4 replies
  • 0 likes

Can't select tracks

Hi, I've been reading some threads about not being able to play individual tracks and I noticed that a suggested fix is to log out and back in. I'm using iphone 5s. I've tried logging out but it hasn't worked. Can someone help pls?

  • Casual Listener
  • Hi, I've been reading some threads about not being able to play individual tracks and I noticed that a suggested fix is to log out and back in. I'm using iphone 5s. I've tried logging out but it hasn...
  • Joe
  • Community Legend
  • 1433 Views
  • 5 replies
  • 0 likes
  • 1433 Views
  • 5 replies
  • 0 likes

Synchronizations issues

Hi, My IPhone doesn't synchronize any playlist. Mij wifi works fine. What can I do do solve this? Many thanks!

  • Regular
  • Hi,   My IPhone doesn't synchronize any playlist. Mij wifi works fine. What can I do do solve this? Many thanks!
  • ingeh79
  • Regular
  • 943 Views
  • 14 replies
  • 1 likes
  • 943 Views
  • 14 replies
  • 1 likes

spotify premium but unable to stream on my iphone

Description I can't play this playlist: https://play.spotify.com/album/3PjxZp9vFPHXb7VtuTSEp5 on my mobile phone but I can play it on my desktop client in it's entirety. Searching around support forums, people have similar issues but involving local ...

  • Casual Listener
  •   Description I can't play this playlist: https://play.spotify.com/album/3PjxZp9vFPHXb7VtuTSEp5 on my mobile phone but I can play it on my desktop client in it's entirety.   ...
  • neotika
  • Casual Listener
  • 522 Views
  • 2 replies
  • 0 likes
  • 522 Views
  • 2 replies
  • 0 likes

Please stop lying to Taiwan users about free mobile streaming

Mobile streaming is obviously not available in Taiwan yet my desktop spotify client will remind me everyday that mobile streaming is now free with multiple ways such as audio ads, announcements and visual banners and pages....I feel extremely annoyed...

  • Newbie
  • Mobile streaming is obviously not available in Taiwan yet my desktop spotify client will remind me everyday that mobile streaming is now free with multiple ways such as audio ads, announcements and v...
  • Peter__
  • Community Legend
  • 534 Views
  • 1 replies
  • 0 likes
  • 534 Views
  • 1 replies
  • 0 likes

IOS7, iPhone 4, sharing to Spotify users show empty user list

On my iPhone, when I want to share a trick with other Spotify users, the user list is always empty. I have plenty of connections on my OSX client, and it has worked before on my iPhone.

  • Regular
  • On my iPhone, when I want to share a trick with other Spotify users, the user list is always empty. I have plenty of connections on my OSX client, and it has worked before on my iPhone.
  • Peter__
  • Community Legend
  • 1055 Views
  • 7 replies
  • 0 likes
  • 1055 Views
  • 7 replies
  • 0 likes

iOS DATA LEAKAGE - PLEASE RESPOND

To Whom It May Concern - As an iPhone user on Verizon Wireless, I generally use 1.5gb of data per month. My recent bill has me at upwards of 17gb from 12/23/13-1/22/14. The Spotify application has been draining a ridiculous amount of data, and I've r...

  • Newbie
  • To Whom It May Concern -    As an iPhone user on Verizon Wireless, I generally use 1.5gb of data per month.  My recent bill has me at upwards of 17gb from 12/23/13-1/22/14.  T...
  • Peter__
  • Community Legend
  • 486 Views
  • 1 replies
  • 0 likes
  • 486 Views
  • 1 replies
  • 0 likes

Hi. Have lost my playlists. We're all synced to offline mode on iPhone 5? Please help!

Hi. I have an IPhone 5 that had my spotify account on it. All my songs were synced to offline mode and then I opened it and all but one playlist has disappeared.I have a premium account and haven't missed any payments. Am traveling for 5months and do...

  • Visitor
  • Hi. I have an IPhone 5 that had my spotify account on it. All my songs were synced to offline mode and then I opened it and all but one playlist has disappeared. I have a premium account and haven't...
  • Joe
  • Community Legend
  • 592 Views
  • 1 replies
  • 0 likes
  • 592 Views
  • 1 replies
  • 0 likes

Spotify premium but can't download

Basically I've had issues within the past 2 days. I've been a premium user for around 4 months and used spotify on my mac and 2 iPhones. I've only downloaded around 1000 songs as well. And now for some reason, even after the devices have been reset b...

  • Regular
  • Basically I've had issues within the past 2 days. I've been a premium user for around 4 months and used spotify on my mac and 2 iPhones. I've only downloaded around 1000 songs as well. And now for so...
  • fhgaminguk
  • Regular
  • 2629 Views
  • 3 replies
  • 0 likes
  • 2629 Views
  • 3 replies
  • 0 likes

Solved!! Spotify on iOS 6 .. How much longer will it last?

I'm considering purchasing a used 4th generation ipod touch primarily for the use of spotify. I'm trying to figure out if I should do so, or spend the extra money on a 5th generation. To be honest, I prefer the 4th generation for numerous reasons; ho...

  • Newbie
  • I'm considering purchasing a used 4th generation ipod touch primarily for the use of spotify. I'm trying to figure out if I should do so, or spend the extra money on a 5th generation. To be honest, I...
  • Joe
  • Community Legend
  • 886 Views
  • 1 replies
  • 0 likes
  • 886 Views
  • 1 replies
  • 0 likes

Re: Spotify won't play

I have a new iPod Touch and I recently got Spotify. None of the songs will play when I click on them, only if I shuffle play. I can't pick a song I want to hear. Please help

  • Newbie
  • I have a new iPod Touch and I recently got Spotify.    None of the songs will play when I click on them, only if I shuffle play. I can't pick a song I want to hear.    Ple...
  • Joe
  • Community Legend
  • 315 Views
  • 1 replies
  • 0 likes
  • 315 Views
  • 1 replies
  • 0 likes