Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • sapmi
  • Music Fan
  • 70892 Views
  • 16 replies
  • 37 likes
  • 70892 Views
  • 16 replies
  • 37 likes

Issues using "Connect"

Hello chaps, trying to make this happen at home http://www.youtube.com/watch?v=ARHU67Nnmuo I'm using a Philips MC18080/12, it plays Spotify no problem at home as does my Iphone 4 with ios6. In the video above she looks as though she presses the speak...

  • Regular
  • Hello chaps, trying to make this happen at home   http://www.youtube.com/watch?v=ARHU67Nnmuo   I'm using a Philips MC18080/12, it plays Spotify no problem at home as does my Iphone ...
  • Lorenzo_NGG
  • Roadie
  • 1065 Views
  • 12 replies
  • 0 likes
  • 1065 Views
  • 12 replies
  • 0 likes

Better Organization

Is there a way to organize a playlist other than the time a track was added? On the computer, you can organize a playlist alphabetically by track or artist, date added, etc. Is "date added" the only option for Spotify for iOS?

  • Newbie
  • Is there a way to organize a playlist other than the time a track was added? On the computer, you can organize a playlist alphabetically by track or artist, date added, etc. Is "date added" the only ...
  • Taylor
  • Community Legend
  • 428 Views
  • 1 replies
  • 1 likes
  • 428 Views
  • 1 replies
  • 1 likes

Unable to play track

HiI have spotify premium but when i listen to musik i often (at least onde per hour) get à sign that says "unable to play track", what is this and how do i fix it?RgsChristian

  • Newbie
  • Hi I have spotify premium but when i listen to musik i often (at least onde per hour) get à sign that says "unable to play track", what is this and how do i fix it? Rgs Christian
  • mbug90
  • Roadie
  • 2245 Views
  • 2 replies
  • 1 likes
  • 2245 Views
  • 2 replies
  • 1 likes

Unsync old phone

I have a premium account and have 3 devices synced. After replacing my phone, I synced my new phone, but it periodically logs out and deletes any downloaded playlists I have on my new phone. Does anybody know how to manage devices?

  • Regular
  • I have a premium account and have 3 devices synced.  After replacing my phone, I synced my new phone, but it periodically logs out and deletes any downloaded playlists I have on my new phone. &n...
  • Peter__
  • Community Legend
  • 1391 Views
  • 1 replies
  • 0 likes
  • 1391 Views
  • 1 replies
  • 0 likes

Opening iOS 7 Control Center can cause Spotify to skip the song you were enjoying

The slide gesture that is used to open the iOS 7 Control Center can cause the spotify app to advance to the next song when viewing art work in full-screen mode. Consider the following scenario on the iPad: Listen to Spotify Radio while viewing album ...

  • Casual Listener
  • The slide gesture that is used to open the iOS 7 Control Center can cause the spotify app to advance to the next song when viewing art work in full-screen mode. Consider the following ...
  • Peter__
  • Community Legend
  • 967 Views
  • 1 replies
  • 0 likes
  • Mac
  • 967 Views
  • 1 replies
  • 0 likes

Wont play some songs.

A problem has just started in Spotify on my iPhone with certain songs in playlists.I have them selected for offline and they all have the green circle with the arrow in but some of them just won't play. They look like they are playing as they appear ...

  • Regular
  • A problem has just started in Spotify on my iPhone with certain songs in playlists. I have them selected for offline and they all have the green circle with the arrow in but some of them just won'...
  • 364 Views
  • 0 replies
  • 0 likes
  • 364 Views
  • 0 replies
  • 0 likes

Local Files – Don't want Spotify matching with online tracks

I synced the Sigur Ros album Agaetis Byrjun, 2 tracks are not available on Spotify via the album, one track Sven G is available but only from a Sountrack (Vanilla Sky) ...well, when I listen to this album Spotify grabs the track from the soundtrack, ...

  • Newbie
  • I synced the Sigur Ros album Agaetis Byrjun, 2 tracks are not available on Spotify via the album, one track Sven G is available but only from a Sountrack (Vanilla Sky) ...well, when I listen to this ...
  • barchambo1971
  • Gig Goer
  • 1529 Views
  • 7 replies
  • 1 likes
  • 1529 Views
  • 7 replies
  • 1 likes

iPhone problems with offline playlists

Occasionally, when my a song is ending on my iPhone, the next song will appear as playing on my phone's lock screen, but no sound is being emited from the phone. This means you have to unlock the phone and just place the 'playing' slider back to 0.Ob...

  • Roadie
  • Occasionally, when my a song is ending on my iPhone, the next song will appear as playing on my phone's lock screen, but no sound is being emited from the phone. This means you have to unlock the pho...
  • Joe
  • Community Legend
  • 360 Views
  • 1 replies
  • 0 likes
  • 360 Views
  • 1 replies
  • 0 likes

Can't share songs via SMS

For some reason today I can't text song links anymore- how do I fix??-"already deleted the app and reinstalled. Anyone else having this issue?

  • Newbie
  • For some reason today I can't text song links anymore- how do I fix??-"already deleted the app and reinstalled. Anyone else having this issue?
  • Peter__
  • Community Legend
  • 1365 Views
  • 1 replies
  • 0 likes
  • 1365 Views
  • 1 replies
  • 0 likes

I can't sync my playlists to IPhone

Hi there, I can not syncronize my playlists to offline mode on my 3:rd device, an iphone 4S. It works fine on my Mac and iphone4 since i´ve requested to have all my devices reseted. Can you please help me out??? Thank you very much in advance!

  • Casual Listener
  • Hi there,    I can not syncronize my playlists to offline mode on my 3:rd device, an iphone 4S. It works fine on my Mac and iphone4 since i´ve requested to have all my devices reseted. ...
  • Joe
  • Community Legend
  • 314 Views
  • 1 replies
  • 0 likes
  • 314 Views
  • 1 replies
  • 0 likes

Controls not working on iPhone

A few days ago my Bluetooth and iPhone (5) lock controls for spotify stopped working.. (I can't skip songs out side of the app using my car seek buttons, or my controls from the lock screen... Anyone else having this issue?

  • Newbie
  • A few days ago my Bluetooth and iPhone (5) lock controls for spotify stopped working.. (I can't skip songs out side of the app using my car seek buttons, or my controls from the lock screen... Anyone...
  • Joe
  • Community Legend
  • 2224 Views
  • 5 replies
  • 1 likes
  • 2224 Views
  • 5 replies
  • 1 likes

Syncing all local tracks on Ipod touch 5th

Good evening community, I'm having problems syncing my local files on my brand new ipod touch 5th gen. First I had to create a playlist with all my local files inside because no tracks were being displayed in the file "local files" just above my play...

  • Casual Listener
  • Good evening community,    I'm having problems syncing my local files on my brand new ipod touch 5th gen.  First I had to create a playlist with all my local files inside because...
  • Mikoulasse
  • Casual Listener
  • 827 Views
  • 2 replies
  • 0 likes
  • 827 Views
  • 2 replies
  • 0 likes

Solved!! How to see and modify the queue on iPhone?

Hi All, I was talking to a friend yesterday about not being able to see or modify the music queue on my iPhone 5. We are both running the latest version 0.7.4.35. He looked at me like I was crazy. While he is playing a song with the artwork showing l...

  • Casual Listener
  • Hi All,   I was talking to a friend yesterday about not being able to see or modify the music queue on my iPhone 5.  We are both running the latest version 0.7.4.35.  He looked at ...
  • Damourti
  • Casual Listener
  • 10449 Views
  • 2 replies
  • 2 likes
  • 10449 Views
  • 2 replies
  • 2 likes

Local Files greyed out on IPhone 5

Hi, I can't sync my local music to my IPhone5, it was working before the new update, but since then I can't play my local music any more. Have tried everything and can't find a solution on the Internet since no one seems to have that problem.

  • Newbie
  • Hi, I can't sync my local music to my IPhone5, it was working before the new update, but since then I can't play my local music any more. Have tried everything and can't find a solution on the Inte...
  • Joe
  • Community Legend
  • 794 Views
  • 1 replies
  • 0 likes
  • 794 Views
  • 1 replies
  • 0 likes

Playlists on iPhone

I want an easy way to combine two playlists together. I've looked all around the app and can't fin a way. It should be put under the Edit feature, and it should be titled 'Add to Another Playlist,' like adding an album to a playlist.

  • Newbie
  • I want an easy way to combine two playlists together. I've looked all around the app and can't fin a way. It should be put under the Edit feature, and it should be titled 'Add to Another Playlist,' l...
  • Joe
  • Community Legend
  • 351 Views
  • 1 replies
  • 0 likes
  • 351 Views
  • 1 replies
  • 0 likes

Can we please get a Censored/Uncensored toggle?

Having to listen to a song to determine what's censored and what isn't is archaic. At least label songs?

  • Newbie
  • Having to listen to a song to determine what's censored and what isn't is archaic. At least label songs?
  • Joe
  • Community Legend
  • 476 Views
  • 1 replies
  • 4 likes
  • 476 Views
  • 1 replies
  • 4 likes

Problems with playback features in my car...

Hi! I run spotify on my iPhone 4 through my car's audio systems using Bluetooth. Everything was working fine untill about 2-3 days ago. I can get the audio to still play but I no longer have any playback features. I have recently upgraded to iOS 7 an...

  • Casual Listener
  • Hi!   I run spotify on my iPhone 4 through my car's audio systems using Bluetooth.   Everything was working fine untill about 2-3 days ago.  I can get the audio to still play b...
  • Joe
  • Community Legend
  • 361 Views
  • 1 replies
  • 0 likes
  • 361 Views
  • 1 replies
  • 0 likes

Trouble Syncing Music to Offline

For the first few weeks of having premium, after turning my playlist to "Available Offline," I had no issue downloading them. Now, I can't get any songs to download to "Offline" properly. I have slected individul playlist to be "Available Offline," b...

  • Newbie
  • For the first few weeks of having premium, after turning my playlist to "Available Offline," I had no issue downloading them. Now, I can't get any songs to download to "Offline" properly. I have slec...
  • Joe
  • Community Legend
  • 444 Views
  • 1 replies
  • 0 likes
  • 444 Views
  • 1 replies
  • 0 likes

Re: Songs are greyed out

Hi, I'm actually having the same problem. Seems like it happened after the last iOS update. Looks like I have to sync everything all over again. I confirmed that my account shows up as premium. I don't think it's saying that I don't have premium, it ...

  • Regular
  • Hi, I'm actually having the same problem. Seems like it happened after the last iOS update. Looks like I have to sync everything all over again. I confirmed that my account shows up as premium. I don...
  • Lisa_W
  • Regular
  • 746 Views
  • 4 replies
  • 0 likes
  • 746 Views
  • 4 replies
  • 0 likes

Songs are greyed out

Hi All of my songs are now greyed out saying I need a Premium account for on-demand mobile streaming. I have a Premium account!! Why is this happening please? Thanks

  • Casual Listener
  • Hi   All of my songs are now greyed out saying I need a Premium account for on-demand mobile streaming.   I have a Premium account!!   Why is this happening please? &nbsp...
  • Goodman
  • Spotify Legend
  • 570 Views
  • 4 replies
  • 0 likes
  • 570 Views
  • 4 replies
  • 0 likes