Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • sapmi
  • Music Fan
  • 70903 Views
  • 16 replies
  • 37 likes
  • 70903 Views
  • 16 replies
  • 37 likes

Can't add my local files on device

Hello, I fallow all the step to synch my local file to my iPhone 5 bit it's still don't work. I had put my song from my computer in spotify and I can see it in the "local files" and then I added this song in a playlist of mine and put it in "set to o...

  • Regular
  • Hello, I fallow all the step to synch my local file to my iPhone 5 bit it's still don't work. I had put my song from my computer in spotify and I can see it in the "local files" and then I added ...
  • Snowy
  • Regular
  • 1505 Views
  • 7 replies
  • 0 likes
  • 1505 Views
  • 7 replies
  • 0 likes

"Browse" feature does not appear

On my friend's account it works, but not in mine. Whats the problem? http://d.pr/i/zTAK(German account)

  • Newbie
  • On my friend's account it works, but not in mine. Whats the problem? http://d.pr/i/zTAK (German account)
  • Peter__
  • Community Legend
  • 607 Views
  • 1 replies
  • 0 likes
  • 607 Views
  • 1 replies
  • 0 likes

Where is the search space gone?

IPad user here. Premium subscriber. When I select Spotify as my Music Source from Sonos list the Search space(button?) is missing? What's happened?

  • Newbie
  • IPad user here. Premium subscriber. When I select Spotify as my Music Source from Sonos list the Search space(button?) is missing? What's happened?
  • Peter__
  • Community Legend
  • 352 Views
  • 2 replies
  • 0 likes
  • 352 Views
  • 2 replies
  • 0 likes

Serious synching issue on iOS

I have 3 iPhones (a 4, 4s and 5), 2 iPads (1, iPad Mini 1) and all have stopped synching new tracks to playlists since the last update. Re-installing the app doesn't work, on the contrary, I have now lost every single track that was already synched b...

  • Casual Listener
  • I have 3 iPhones (a 4, 4s and 5), 2 iPads (1, iPad Mini 1) and all have stopped synching new tracks to playlists since the last update. Re-installing the app doesn't work, on the contrary, I have n...
  • Peter__
  • Community Legend
  • 279 Views
  • 3 replies
  • 0 likes
  • 279 Views
  • 3 replies
  • 0 likes

iPhone App does not open_August 19th 2013

My iPhone app has not been working since the 16th. Sometimes, it would just crash. It was working up until then, not sure why. I have to carry my iPad around in order to listen to my music. Anyone else experiencing the same problem? I'm a Premium mem...

  • Casual Listener
  • My iPhone app has not been working since the 16th.  Sometimes, it would just crash.  It was working up until then, not sure why. I have to carry my iPad around in order to listen to my mu...
  • Peter__
  • Community Legend
  • 667 Views
  • 8 replies
  • 0 likes
  • 667 Views
  • 8 replies
  • 0 likes

Iphone 4 - Play Sign > Continuously Appearing

Hello, Does anyone know how to fix the following issue: It has only recently started but everytime I pause Spotify and exit out on my iPhone 4, the play sign is still appearing in the upper right corner of the iphone even though nothing is played. Th...

  • Newbie
  • Hello,  Does anyone know how to fix the following issue: It has only recently started but everytime I pause Spotify and exit out on my iPhone 4, the play sign is still appearing in the upper r...
  • 319 Views
  • 0 replies
  • 0 likes
  • 319 Views
  • 0 replies
  • 0 likes

Spotify Inexplicably Not Working

Every time I open Spotify Premium for my iPhone 4, I can play a song for about a minute and thirty seconds, then the song stops. After that, no songs will load. I have logged in and out multiple times, reinstalled both the Spotify app and the Spotify...

  • Newbie
  • Every time I open Spotify Premium for my iPhone 4, I can play a song for about a minute and thirty seconds, then the song stops. After that, no songs will load. I have logged in and out multiple time...
  • Peter__
  • Community Legend
  • 314 Views
  • 1 replies
  • 0 likes
  • 314 Views
  • 1 replies
  • 0 likes

Solved!! Ways to Sync local music to phone besides wifi.

My Iphone's Wifi recently stopped working (the option is grayed out) and I won't be replacing it for a few days. Any other ways to sync? Using personal hotspot doesnt work either. Thanks

  • Regular
  • My Iphone's Wifi recently stopped working (the option is grayed out) and I won't be replacing it for a few days. Any other ways to sync? Using personal hotspot doesnt work either.   Thanks
  • Liam
  • Community Legend
  • 701 Views
  • 3 replies
  • 0 likes
  • 701 Views
  • 3 replies
  • 0 likes

Help with downloading playlists on Iphone 3GS

When I initially got spotify on my phone (which has 5G of free space), I downloaded my largest playlist (at 683 songs), and then I was still able to download 2 smaller playlists (1 had 183 songs, and the other at 138 songs). in total over 800 songs. ...

  • Newbie
  • When I initially got spotify on my phone (which has 5G of free space), I downloaded my largest playlist (at 683 songs), and then I was still able to download 2 smaller playlists (1 had 183 songs, and...
  • Liam
  • Community Legend
  • 334 Views
  • 1 replies
  • 0 likes
  • 334 Views
  • 1 replies
  • 0 likes

my Spotify doesn't work on Sonos anymore - please help

I have a premium account on spotify but cannot now use this through my sonos system! I believe this is a common problem. Everytime I try to listen to Spotify through Sonos I am told I cannot access as i don't have a premium account but I do!!!!!!!!!!...

  • Newbie
  • I have a premium account  on spotify but cannot now use this through my sonos system! I believe this is a common problem.  Everytime I try to listen to Spotify through Sonos I am told I can...
  • Liam
  • Community Legend
  • 585 Views
  • 1 replies
  • 0 likes
  • 585 Views
  • 1 replies
  • 0 likes

Opening Spotify

When I click to open my Spotify app it freezes on a white screen or crashes.

  • Newbie
  • When I click to open my Spotify app it freezes on a white screen or crashes.
  • Liam
  • Community Legend
  • 346 Views
  • 1 replies
  • 0 likes
  • 346 Views
  • 1 replies
  • 0 likes

Problem with downloading application for iOS

Hello! I discovered a problem with downloading Spotify for iOS. I would like to try features of Premium accound and one of the best of them in my opinion is ability to have music with you on your phone. When I'm trying to donwload a program the messa...

  • Casual Listener
  • Hello!   I discovered a problem with downloading Spotify for iOS. I would like to try features of Premium accound and one of the best of them in my opinion is ability to have music with...
  • meahtenoha
  • Spotify
  • 348 Views
  • 1 replies
  • 0 likes
  • 348 Views
  • 1 replies
  • 0 likes

iOS App - All my offline tracks

hi folks, i just changed from simfy to spotify. Is there a way to play all my offline tracks in the spotify app. thanks nerdrockz

  • Newbie
  • hi folks,   i just changed from simfy to spotify. Is there a way to play all my offline tracks in the spotify app.   thanks   nerdrockz
  • user-removed
  • Not applicable
  • 314 Views
  • 1 replies
  • 0 likes
  • 314 Views
  • 1 replies
  • 0 likes

I can't open spotify ón my ipad

When i try to open spotify ón my iPad A blank screen appears and nothing more happens.

  • Casual Listener
  • When i try to open spotify ón my iPad A blank screen appears and nothing more happens.
  • meahtenoha
  • Spotify
  • 1300 Views
  • 1 replies
  • 0 likes
  • 1300 Views
  • 1 replies
  • 0 likes

Werid Artist View issue

So, I've been using Spotify for 6 months now, love it! Switched from Rhapsody because of their slow updates, bad looking apps and lack of iPad app. Spotify has so far blown Rhapsody out of the water for me. I use the iPhone app almost every day. I ha...

  • Regular
  • So, I've been using Spotify for 6 months now, love it! Switched from Rhapsody because of their slow updates, bad looking apps and lack of iPad app. Spotify has so far blown Rhapsody out of the water ...
  • robzim737
  • Community Legend
  • 1521 Views
  • 14 replies
  • 0 likes
  • 1521 Views
  • 14 replies
  • 0 likes

am getting sick of spotify already - pls help

So suddenly 2 days ago i can't get spotify on my ipod touch, which is kind of the whole reason i have spotify i.e. so i can play music through my docking station. it's been fine for a month or so till now, and my service on my home and work pcs are f...

  • Casual Listener
  • So suddenly 2 days ago i can't get spotify on my ipod touch, which is kind of the whole reason i have spotify i.e. so i can play music through my docking station. it's been fine for a month or so til...
  • Liam
  • Community Legend
  • 917 Views
  • 4 replies
  • 0 likes
  • 917 Views
  • 4 replies
  • 0 likes

Solved!! Spotify Premium won't work on my iPhone!

The app seems to download, icon appears but when opened, just a blank white screen. Have tried uninstalling multiple times.

  • Newbie
  • The app seems to download, icon appears but when opened, just a blank white screen. Have tried uninstalling multiple times.
  • Peter__
  • Community Legend
  • 1573 Views
  • 1 replies
  • 0 likes
  • 1573 Views
  • 1 replies
  • 0 likes

Solved!! Would like Spotify Widget within another App

I'm wondering if there is a way that a user can stream Spotify (given that they have it installed on their iPhone) directly from MY app. I know how to embed the URI so that it will exit my app and direct the user to the Spotify app. But what I'm tryi...

  • Newbie
  • I'm wondering if there is a way that a user can stream Spotify (given that they have it installed on their iPhone) directly from MY app. I know how to embed the URI so that it will exit my app and di...
  • Peter__
  • Community Legend
  • 1241 Views
  • 1 replies
  • 0 likes
  • application
    iphone
    Widget
  • 1241 Views
  • 1 replies
  • 0 likes

Need to transfer premium account information

I have a premium account on my Ipad that I set up through Facebook. How do I gain access to that account on my iphone?

  • Newbie
  • I have a premium account on my Ipad that I set up through Facebook. How do I gain access to that account on my iphone?
  • Liam
  • Community Legend
  • 520 Views
  • 1 replies
  • 0 likes
  • 520 Views
  • 1 replies
  • 0 likes

"Mobile data off" option in stead of Offline mode

Why there is no option to turn off mobile data in Spotity? I have a Datalimit on my iPhone. When I am on the road, I try to use only offline/synced playlists. I put Spotify in th Offline mode, to make sure no tracks are streamed accidentally that are...

  • Newbie
  • Why there is no option to turn off mobile data in Spotity?   I have a Datalimit on my iPhone. When I am on the road, I try to use only offline/synced playlists. I put Spotify in th Offline m...
  • Liam
  • Community Legend
  • 2286 Views
  • 1 replies
  • 3 likes
  • 2286 Views
  • 1 replies
  • 3 likes