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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • Rastereyes
  • Casual Listener
  • 79955 Views
  • 19 replies
  • 37 likes
  • 79955 Views
  • 19 replies
  • 37 likes

Top songs by artist only available through search

Why not make an artist's top songs available while listening to a song and clicking on the artist? The only way to see their top songs (that I can figure out) is to do a track search with the artist name. Is this being worked on?

  • Newbie
  • Why not make an artist's top songs available while listening to a song and clicking on the artist? The only way to see their top songs (that I can figure out) is to do a track search with the artist ...
  • 288 Views
  • 0 replies
  • 0 likes
  • 288 Views
  • 0 replies
  • 0 likes

Error 408

Hi! I can't log in to my spotify account on iPhone. I am a premium user and it has worked before. But I recently changed my credit card details since I got a new card I don't know if that might be why and if so what to do about it. I've tried reinsta...

  • Newbie
  • Hi! I can't log in to my spotify account on iPhone. I am a premium user and it has worked before. But I recently changed my credit card details since I got a new card I don't know if that might be wh...
  • Peter__
  • Community Legend
  • 735 Views
  • 1 replies
  • 0 likes
  • Error 408
    iOS
  • 735 Views
  • 1 replies
  • 0 likes

Spotify is auto downloading songs

My offline mod is off but its always save songs which I have listened so it takes more memory. What should I do?

  • Casual Listener
  • My offline mod is off but its always save songs which I have listened so it takes more memory. What should I do?
  • Saintly
  • Casual Listener
  • 616 Views
  • 2 replies
  • 0 likes
  • 616 Views
  • 2 replies
  • 0 likes

Independent volume is absolutely necessary

So if I'm trying to listen to music as I fall asleep, I typically have music playing quietly so I can actually fall asleep.Spotify doesn't let you have an independent volume and turn the volume down without turning everything down.My phone is my alar...

  • Casual Listener
  • So if I'm trying to listen to music as I fall asleep, I typically have music playing quietly so I can actually fall asleep. Spotify doesn't let you have an independent volume and turn the volume dow...
  • JoshuaAM
  • Casual Listener
  • 4637 Views
  • 2 replies
  • 0 likes
  • independent volume
    volume
  • 4637 Views
  • 2 replies
  • 0 likes

Randomly stops since last iOS update on iPhone 5

I have the iPhone 5 and I noticed since either the last iOS update or spotify update the app randomly stops playing even though there is connection and other streaming apps work fine. I have uninstalled/reinstalled and same issue. It's like the music...

  • Casual Listener
  • I have the iPhone 5 and I noticed since either the last iOS update or spotify update the app randomly stops playing even though there is connection and other streaming apps work fine. I have uninstal...
  • jdpax
  • Newbie
  • 1536 Views
  • 3 replies
  • 0 likes
  • 1536 Views
  • 3 replies
  • 0 likes

Sound issue

Hi Richard Having problems with my devices. Spotify works fine on computer but not on my iphone. The sound quality is distorted. I've checked the normal music app which works fine and have seen that my wifes spotify app is having the same problems. I...

  • Newbie
  • Hi Richard   Having problems with my devices. Spotify works fine on computer but not on my iphone. The sound quality is distorted. I've checked the normal music app which works fine and have...
  • Peter__
  • Community Legend
  • 356 Views
  • 1 replies
  • 0 likes
  • 356 Views
  • 1 replies
  • 0 likes

Music stops at I-phone Dock

Music stops all the time when i-phone is in my hi-fi Dock station.

  • Newbie
  • Music stops all the time when i-phone is in my hi-fi Dock station.
  • 254 Views
  • 0 replies
  • 0 likes
  • 254 Views
  • 0 replies
  • 0 likes

Airplane Mode - Cyprus

Hi, Instead of trying to Sync a load of songs to my phone im wondering if it possible to use Spotify in Airplane mode, and in another country. I plan on going to Cyprus, but want to use NO data at all IE Phone is in airplane mode constantly /mobile d...

  • Casual Listener
  • Hi,   Instead of trying to Sync a load of songs to my phone im wondering if it possible to use Spotify in Airplane mode, and in another country. I plan on going to Cyprus, but want to use NO...
  • Joe
  • Community Legend
  • 528 Views
  • 3 replies
  • 0 likes
  • 528 Views
  • 3 replies
  • 0 likes

Solved!! Iphone playlists

Hello, I have started to follow several playlists on spotify. I can see them all on desktop, but when cant seem to show these lists on my iphone. Any help?

  • Regular
  • Hello,     I have started to follow several playlists on spotify. I can see them all on desktop, but when cant seem to show these lists on my iphone.    Any help?&nbs...
  • Peter__
  • Community Legend
  • 1362 Views
  • 9 replies
  • 0 likes
  • 1362 Views
  • 9 replies
  • 0 likes

Solved!! My songs have stopped syncing what do I do?

Simply they just won't sync at all, half of them have and the rest won't. Iv trying rebooting the app and going offline and them going back online and nothing works need help! I DON'T WANT TO BE PAYING FOR AN APP THAT HALF WORKS....

  • Regular
  • Simply they just won't sync at all, half of them have and the rest won't. Iv trying rebooting the app and going offline and them going back online and nothing works need help! I DON'T WANT TO BE PAYI...
  • Peter__
  • Community Legend
  • 1097 Views
  • 8 replies
  • 0 likes
  • 1097 Views
  • 8 replies
  • 0 likes

Local Files not Syncing

Local tracks aren't syncing to my device at all. Tracks will sync if they're available on Spotify's database, but if they're local files on my computer, they don't sync. The device doesn't show up at all in Devices on the desktop version of Spotify. ...

  • Regular
  • Local tracks aren't syncing to my device at all. Tracks will sync if they're available on Spotify's database, but if they're local files on my computer, they don't sync.  The device doesn't sho...
  • Adam
  • Roadie
  • 850 Views
  • 2 replies
  • 0 likes
  • 850 Views
  • 2 replies
  • 0 likes

Unable to sync playlists to iPhone 5

For the past few days, I have been having problems with random tracks not synching to my iPhone 5. I have the Premium subscription, which until recently, has worked fine. What happens is that the Spotify app literally gets hung up or stuck on a track...

  • Music Fan
  • For the past few days, I have been having problems with random tracks not synching to my iPhone 5. I have the Premium subscription, which until recently, has worked fine.   What happens is tha...
  • 610 Views
  • 0 replies
  • 1 likes
  • 610 Views
  • 0 replies
  • 1 likes

iPad trying to sleep? Loud click every 2/3 minutes ... Airplay ing to Bose

Playing from iPad 3 to Bose speaker through Bluetooth ...l loud click / jump in sound ... As if something is trying to go into sleep mode. Any suggestions gratefully received ....Thanks

  • Casual Listener
  • Playing from iPad 3 to Bose speaker through Bluetooth ...l loud click / jump in sound ... As if something is trying to go into sleep mode. Any suggestions gratefully received .... Thanks
  • Atharvey
  • Casual Listener
  • 499 Views
  • 2 replies
  • 0 likes
  • 499 Views
  • 2 replies
  • 0 likes

Spotify stops playing after 1minute

Hi! The last week I have had trouble with my spotify on the iphone. It plays for aprox 1,5min and then stops. Any idea what the problem could be? I have tried to turn off/on the iphone and reinstall the spotify app.

  • Newbie
  • Hi! The last week I have had trouble with my spotify on the iphone. It plays for aprox 1,5min and then stops. Any idea what the problem could be? I have tried to turn off/on the iphone and reinstal...
  • 368 Views
  • 0 replies
  • 1 likes
  • 368 Views
  • 0 replies
  • 1 likes

Whats new missing

Hi, "whats new" is missing on my i-phone account, it works on my laptop. I have re-installed Spotify twice and it doesn't help.

  • Casual Listener
  • Hi,   "whats new" is missing on my i-phone account, it works on my laptop. I have re-installed Spotify twice and it doesn't help.
  • Peter__
  • Community Legend
  • 1427 Views
  • 7 replies
  • 0 likes
  • 1427 Views
  • 7 replies
  • 0 likes

Sorry. This radio station cannot be started. Please try with something else.

Seems to only give me the error message on one station. I see this topic has been posted here and purportedly "solved." That was a lie. Any advice? Have already deleted and re-downloaded.

  • Newbie
  • Seems to only give me the error message on one station. I see this topic has been posted here and purportedly "solved." That was a lie. Any advice? Have already deleted and re-downloaded. 
  • Peter__
  • Community Legend
  • 372 Views
  • 1 replies
  • 0 likes
  • 372 Views
  • 1 replies
  • 0 likes

Car control switch radio channels

Spotify + iPhone + 2013 Honda Civic = The car's forward control button allows me to skip a track on the current radio station, but the back button has no function. One enhancement that could be really nice would be to allow me to create a super stati...

  • Newbie
  • Spotify + iPhone + 2013 Honda Civic = 🙂 🙂 The car's forward control button allows me to skip a track on the current radio station, but the back button has no function. One enhancement that coul...
  • Peter__
  • Community Legend
  • 403 Views
  • 1 replies
  • 0 likes
  • 403 Views
  • 1 replies
  • 0 likes

Auto resume going back several tracks

Hi, I use Spotify on my iPhone (4S, iOS 6.1) and often have problems with the auto resume. Example: listen to track A, B, C before exiting Spotify halfway during track D. When I re-open the app it does not resume playing at track D, but jumps back to...

Spotify - Track list resume bug.PNG
  • Newbie
  •   Hi,   I use Spotify on my iPhone (4S, iOS 6.1) and often have problems with the auto resume.   Example:  listen to track A, B, C before exiting Spotify halfway during ...
  • ColinR
  • Casual Listener
  • 446 Views
  • 1 replies
  • 0 likes
  • 446 Views
  • 1 replies
  • 0 likes

Playlist wont sync

Hi. I'm having an incredibly annoying issue while trying to sync a playlist containing offline tracks. I'm using windows and my iPhone 4 (latest app). Basically it wont let me manually sync a playlist, everytime I tick the playlist I want to sync it ...

  • Newbie
  • Hi.   I'm having an incredibly annoying issue while trying to sync a playlist containing offline tracks. I'm using windows and my iPhone 4 (latest app).  Basically it wont let me manual...
  • Suiname
  • Casual Listener
  • 3082 Views
  • 8 replies
  • 3 likes
  • 3082 Views
  • 8 replies
  • 3 likes

no puedo escuchar algunas canciones en mi iPhone (sí en mi mac)

Hola! Desde hace un par de semanas no puedo escuchar bastantes canciones que antes sí oía en mi iPhone. En la app del ordenador, sin problema, pero en el iphone se queda mudo muchas veces. Ya he probado desinstalando la app y volviéndola a instalar y...

  • Newbie
  • Hola!   Desde hace un par de semanas no puedo escuchar bastantes canciones que antes sí oía en mi iPhone. En la app del ordenador, sin problema, pero en el iphone se queda mudo muchas vece...
  • 427 Views
  • 0 replies
  • 0 likes
  • 427 Views
  • 0 replies
  • 0 likes